HEI Hotels & Resorts Employee Reviews

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4.0
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Ideal for driven leaders
Director of Rooms (Current Employee) –  Austin, TXJanuary 3, 2019
Plan the work, then work the plan. Competitive salary, but very long hours and changing expectations that make bonus sometimes unreachable despite great results.
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5.0
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Many advantages to working at HEI if you are willing to learn and work hard with your team. Opportunities for career growth are everywhere.
Executive Committee Member (Current Employee) –  Boston, MANovember 10, 2018
I am a hotel industry veteran and in an executive committee role and I had no surprises after joining HEI, except for the amount of training and tools provided by the corporate leadership team. Strategies are constantly being adapted to market conditions and the associate experience is as highly valued as customer service is. Like anywhere the quality of hotel managers impacts hotel culture most, but I have seen a high level of focus on developing leaders and their abilities. HEI will continue to grow as their values are aligned with balancing owners profits with providing great service and giving associates opportunities to advance. HEI may not be for everyone but I have found a home here.
Pros
Willing to train, lots of growth opportunities, competitive pay and benefits, incentives
Cons
Need to be willing to work hard every day. Only a negative if you don't enjoy your job.
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1.0
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Unfair
Outlet Manager (Former Employee) –  Alpharetta, GAFebruary 10, 2019
HR team is not at it best. If you make a mistake you are terminated. In my case for notes on reservation : Caucasian server requested. Got fired. Someone joke, i wasn't able to prove it wasn't me and they werent able to prove it was me, ended up ruining my life.
People stay away.
Pros
schedule
Cons
health care benefits
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1.0
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Worst place and company to work
Housekeeping (Former Employee) –  Royal Palm hotel , South Beach FloridaSeptember 20, 2018
Managers bring their family from their country and put them to work with the agency they have more benefits then the real employees that pays taxes and everything got nothing no even one minute of overtime management doesn’t care about employees what can I say over there if you’re not with the mafia you’re done , on top of that housekeeping managers treated you like slave.
Pros
None
Cons
None
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Avoid Purchasing Manager Position
Purchasign Manager (Former Employee) –  Denver, COOctober 24, 2018
Working conditions in the purchasing department is beyond filthy with roaches, barrels of cooking grease stored in purchasing area, no AC during hot summer days, and no heat during the winter. Salary is well below average for a Purchasing Manager position. Good luck with back breaking work making 40k-50k annually while Servers make 70k-100k annually. Department is understaffed, 3 Purchasing staff members that cover both The Brown Palace Hotel and Holiday Inn totaling 500+ rooms. That is unacceptable! Purchasing Manager Title is very misleading! The department is understaffed you’ll spend majority of your time receiving, stocking, and delivering beverage items. You’re basically a Purchasing Clerk with a Manager title. The Brown Palace Hotel is a high volume Food and Beverage revenue machine, meaning you’ll never have any administrative responsibilities Examples: price cost analyst reports, food and beverage cost control etc. This position is perfect for any individual that’s content with limited growth in procurement/purchasing knowledge, willing to push heavy carts all day, and physically stocking thousands of dollars’ worth of Beverage each day.
Pros
Meeting great employees, and The Brown Palace Hotel & Spa looks appealing on your resume.
Cons
Low Salary
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Over worked for little pay
Night Auditor (Current Employee) –  Tampa, FLJuly 24, 2018
Very poor benefits for new employee.
You received no PTO at the first year.
Working overnight is the worst. The change how things are operated every other week. The pay is horrendous especially since no one wants to work the overnight shift, so the turn around is ridiculous.
They are always understaffed so you are working 10+ hour shifts.
We put guest in rooms where the A/C doesn't function correctly and in turn get yelled at but there is nothing we can do then to play musical rooms with the guest.
They is so no sense of ownership, it just a finger pointing game on how messed up.
They do not provide enough training to the new staff.
You receive no supports from management teams/lack of communication between departments. And its always some one else fault. Our property is slowly falling apart and no one cares to fix it. They just keep passing on the property to the next group.
Cons
Pay, hours, work envorment
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5.0
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Great place to work
Seattle Marriott Bellevue_- Senior Sales Manager (Current Employee) –  Bellevue, WAApril 11, 2018
Great Leadership team
Great benefits
Great work/life balance
they like to invest in their Services and products
enjoyed working with the people on property in each department
Worked well as a team
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4.0
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It's Alright
Human Resources Coordinator (Current Employee) –  Austin, TXApril 18, 2018
With HEI Hotels & Resorts, I could be a great place to work. Most of the money goes into the salaried positions and the hourly associates do not get as much. Benefits provided by the company are great.
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1.0
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Worst company in hospitality industry
Manager (Current Employee) –  Atlanta, GAAugust 5, 2018
Cut throat. They layoff people and don’t care about the people that stay. Just terrible to work for. They expect you to work long hours. Corporate doesn’t care about employees. You are always at the risk of being fired. No one is safe with this company. They just want to keep ownership happy by showing profit at expense of employees. The guests are not important. Profit is most important. Run as far away as possible.
Pros
Free lunch
Cons
Everything. Terrible company
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3.0
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Tough work environment
COMPLEX DIRECTOR OF SALES AND MARKETING (Former Employee) –  Alexandria, VAAugust 27, 2018
If you like to work long hours for little return, pick HEI. There are far better hospitality companies out there that are managed more effectively. My GM was a great leader and the only reason that I stayed for as long as I did.
Pros
Executive leadership.
Cons
Corporate structure.
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Manager (Former Employee)
Manager of Operations Department (Former Employee) –  Atlanta, GAFebruary 19, 2018
So If you like to work long hours, manage on your feet and work part of your day doing an hourly job, average pay, benefits are not bad, insurance cost high, no bonus's for all the hard work you do, EC committee get's one for you, then this is the company for you.

So the comments you read in other reviews about the CEO viewing a hotel as a piece of real estate is accurate. Listened to his open forum speeches to the hotel staff.
HEI is a company that focuses on the bottom line for the ownership.

With the Marriott purchase of Starwood the culture has shifted to a bottom line company that now has to meet brand service scores.

So the volatile combination of working as a manager of a hotel that runs a lean staff and trying to keep up service scores becomes a very tough work world. Good condition hotels manage much better than hotels that need to be updated, or showing their age!

LLG is the labor productivity report that manages your world. Don't expect a lot of staff - transitions will have eliminated at least 1 management position in every department, along with restructuring hourly positions to fit the productivity hours for that department.
When occupancy is low you have very little hours to work with so you will be filling in some of your hourly positions to make your productivity. Fun part is when they open up the low rates in the 3rd party systems "expedia, priceline, booking.com" and you go home with 150 rooms to sell and come back in the morning sold out! So you are scrambling to cover the business that you did not schedule for that is tearing up your
  more... hotel and ruining your service scores. That's a daily thing in HEI's culture. Remember they do surveys too.

Don't count on training as a department head. Its expected that you will know how to facilitate the job when you walk in the door. They will do orientation and show you around the hotel. I have learned to be a stronger manager by dealing with this for a long time!

Culture on the property depends on your General Manager. Good GM good culture.

Administratively - will need to manage around your daily business demands. Reports and financials will need to be on time since month end and closure has to be done by the 2 or 3rd of month since they are a publicly traded company. Sometimes difficult to do when short staffed and busy.

If I were to consider working at an HEI hotel again, I would look at the hotels reviews through the brand and trip advisor to see what the customers are saying before I accepted a job from them. You will never meet your goals for service otherwise. But honestly, would never go their again! lesson learned....
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Pros
Free lunch for staff, Free Parking, benefits package not bad
Cons
long hours, low staffing levels, high insurance costs, no performance bonus
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5.0
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Excellent place to work
Night Audit (Current Employee) –  Manchester, VTApril 10, 2018
Currently employed here. After 35 years in the work force in various positions I wound up here. The property is amazing, the people are amazing and I would not want to work anywhere else. If the weather is bad they encourage staff to stay over. How many companies in today's world care that much?
Pros
People, food, atmosphere, benefits, travel discounts
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Not a great experience
Director of Housekeeping (Former Employee) –  Tucson, AZOctober 24, 2018
Without going into to much detial, one of the worst experiences ever.
Leadership that follows the management style of Nike "just do it"
Environment and culture where leading out of fear and intimidation is acceptable.
Publicly humiliated in front of your leadership peers and even hourly associates
Talked down to and degraded.
Common phrases "do what is required" "walk your yard" "the hateful 8" (referring to hourly staff members)
"Just do your job"

Obviously there's a disconnect between boss and a leader
Pros
There are too many cons that out whigh any pros
Cons
Lack of leadership
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1.0
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How you are treated during the hiring process is a major indicator of how you would be treated as an employee. After you’ve started a discussion with
Server (Former Employee) –  Duck Key, FLMarch 10, 2018
Yes, the interview went well. Yes, the person conducting it seemed sane and rational. But now that you’ve dropped anchor, you can get acquainted with the initially well-concealed but ultimately painful reality that you’re working for a bad employer.

A high turnover rate, a staff that complains nonstop, and bouncing paychecks are all signs that even the novice will spot. But what are some of the more obscure ones?

Horrible management, interns from foreign countries, co-workers bussed in from Homestead whose importance is "Can I get to the bus on time?"
Cons
Salary, co workers, management
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2.0
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Worst employee benefit
Front Desk (Current Employee) –  TexasMarch 7, 2018
Very poor benefits for new employee. I received no PTO at the first year.
They do not provide enough trainings to the new staff. Lack of supports from management teams.
Pros
Free lunch
Cons
Better insurance plan in 2018
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Subtle fear based executive operations management style.
Director of Engineering (Current Employee) –  Waltham, MAFebruary 17, 2019
Apparent inability to fight the fights that need fighting with corporate officers in order to lead resulting in micro-management and subtle threats. No assistance to department heads and supervisors but more than enough lip service.
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4.0
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Great hotel operator
Director of Finance (Former Employee) –  Norwalk, CTFebruary 13, 2019
HEI brings more value to owners by running the operation more efficiently and bringing more money to the bottom line. Their ability to drive cost savings initiatives adds more value to the asset.
Pros
Cost savings initiative
Cons
Executive team turned over too much
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2.0
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Ugh, so glad to be gone
not disclosed (Former Employee) –  Westminster, CODecember 19, 2018
Massive turnover, even in management. No rules basically, do whatever you want because no one knows the rules or cares.

If you want to get promoted, make sure you get in good with HR, pretty much the only way to move up. Positions are not even posted/known about before HR favs have the job.

Food is free and often not suitable for consumption.

Nightmare......
Pros
Can do whatever you want
Cons
Everyone does what they want and you cannot get your job done well.
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Cutthroat - Bottom line is their focus
Night Auditor (Former Employee) –  Tampa, FLMarch 4, 2018
Real estate company trying to display themselves to the public as a hospitality company.

The transition when they took over the hotel I was at was terrible and then began the cutbacks in every department. Employees that were phenomenal and had been there for 20+ years were let go with about a few days notice with no severance package.

As stated before, if you're not submissive, prepare for the worst experience of your life. They will do their best to get you to quit so they don't have to pay unemployment.

Very lean staffing, so much so that you're dealing with very angry guests because of your long lines to check in and long wait times for rooms to be ready.

The benefits are also rather pathetic for a company of this size. Healthcare was a joke, high deductibles, high co-pays, didn't cover much of anything. Other benefits were mediocre as well.

Don't bother with this company.
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2.0
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Don't work in revenue management if you want life balance.
Manager (Former Employee) –  Dallas, TXJuly 11, 2018
Do not work in revenue management for this company especially if you desire life balance. You are heavily scrutinized and micro-managed. You have to work extensive hours with very little support. Upper revenue management plays favorites.
Pros
They pay management well.
Cons
See review, Heavy scrutiny, micro-management, long hours, minimal support.
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2.4
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