HEI Hotels & Resorts Employee Reviews

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Worst place and company to work
Housekeeping (Former Employee) –  Royal Palm hotel , South Beach FloridaSeptember 20, 2018
Managers bring their family from their country and put them to work with the agency they have more benefits then the real employees that pays taxes and everything got nothing no even one minute of overtime management doesn’t care about employees what can I say over there if you’re not with the mafia you’re done , on top of that housekeeping managers treated you like slave.
Pros
None
Cons
None
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Terrible
Valet Attendant (Former Employee) –  Tampa, FLAugust 30, 2018
The Valet Manager is a very condescending and rude don't work for this place or knoucle head
Very cheap the pay is terrible.. it just sucks udo not work for this company.. you will be very disappointed there are other places to work that are better. They micromanage you.
Pros
None
Cons
None
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Run don’t walk away from this place
Hotel (Former Employee) –  Braselton, GAAugust 11, 2018
The absolute hands down the worst job I’ve ever had. EVER
management is completely unorganized I don’t know how they’ve stayed employed. Owner is only concerned with trip advisor rating and could care less for an employee rating. I’ve watched employees be yelled at female employees brought to tears by being yelled at like children. Don’t let the outside shine and glamour of Chateau Elan fool you that place is a dump behind the scenes
Pros
Free lunch decent health insurance
Cons
No matter how long your day 8-10-12 hours is lunch is 30 minutes and no other breaks
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Worst company in hospitality industry
Manager (Current Employee) –  Atlanta, GAAugust 5, 2018
Cut throat. They layoff people and don’t care about the people that stay. Just terrible to work for. They expect you to work long hours. Corporate doesn’t care about employees. You are always at the risk of being fired. No one is safe with this company. They just want to keep ownership happy by showing profit at expense of employees. The guests are not important. Profit is most important. Run as far away as possible.
Pros
Free lunch
Cons
Everything. Terrible company
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Over worked for little pay
Night Auditor (Current Employee) –  Tampa, FLJuly 24, 2018
Very poor benefits for new employee.
You received no PTO at the first year.
Working overnight is the worst. The change how things are operated every other week. The pay is horrendous especially since no one wants to work the overnight shift, so the turn around is ridiculous.
They are always understaffed so you are working 10+ hour shifts.
We put guest in rooms where the A/C doesn't function correctly and in turn get yelled at but there is nothing we can do then to play musical rooms with the guest.
They is so no sense of ownership, it just a finger pointing game on how messed up.
They do not provide enough training to the new staff.
You receive no supports from management teams/lack of communication between departments. And its always some one else fault. Our property is slowly falling apart and no one cares to fix it. They just keep passing on the property to the next group.
Cons
Pay, hours, work envorment
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2.0
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Don't work in revenue management if you want life balance.
Manager (Former Employee) –  Dallas, TXJuly 11, 2018
Do not work in revenue management for this company especially if you desire life balance. You are heavily scrutinized and micro-managed. You have to work extensive hours with very little support. Upper revenue management plays favorites.
Pros
They pay management well.
Cons
See review, Heavy scrutiny, micro-management, long hours, minimal support.
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High turnover of managers results in chaos
They know who I am, believe me (Former Employee) –  Dallas, TXJune 19, 2018
When HEI first took over Hotel Crescent Court in Dallas the 1st thing they did: fire too many ppl. Result: remaining ppl quit. Further result: super skeletal crew. In my dept there was such a high turnover of management it became ridiculous. My job description and expectations went from clear to non existent. They lost an excellent employee when I jumped that ship, and their attitude was like they fired me. True idiots.
Pros
Lunches, big deal
Cons
Management Fail
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5.0
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Great Opportunity for Advancement
Front Office Manager (Current Employee) –  Minneapolis, MNMay 21, 2018
I have experience working for both Hilton and HEI and the advancement opportunity greatly improved with HEI. Hilton paid more attention to number of years of experience to determine advancement, rather than one's skill level. If you are a hard worker and want to succeed, you will move up a lot faster with this company.
Pros
HEI likes to promote from within
Cons
If you aren't a good, hard worker, you are less likely to move up
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4.0
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It's Alright
Human Resources Coordinator (Current Employee) –  Austin, TXApril 18, 2018
With HEI Hotels & Resorts, I could be a great place to work. Most of the money goes into the salaried positions and the hourly associates do not get as much. Benefits provided by the company are great.
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5.0
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Great place to work
Seattle Marriott Bellevue_- Senior Sales Manager (Current Employee) –  Bellevue, WAApril 11, 2018
Great Leadership team
Great benefits
Great work/life balance
they like to invest in their Services and products
enjoyed working with the people on property in each department
Worked well as a team
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5.0
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Excellent place to work
Night Audit (Current Employee) –  Manchester, VTApril 10, 2018
Currently employed here. After 35 years in the work force in various positions I wound up here. The property is amazing, the people are amazing and I would not want to work anywhere else. If the weather is bad they encourage staff to stay over. How many companies in today's world care that much?
Pros
People, food, atmosphere, benefits, travel discounts
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4.0
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Fast Paced & Productive Workplace
Investment Analyst, Acquisitions & Development (Current Employee) –  Norwalk, CTApril 6, 2018
Very intense, great learning experience. 60+ hour work weeks, very detail-oriented. Exciting deals, investing in hotels. Fun, down-to-earth, and rewarding experience.
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How you are treated during the hiring process is a major indicator of how you would be treated as an employee. After you’ve started a discussion with
Server (Former Employee) –  Duck Key, FLMarch 10, 2018
Yes, the interview went well. Yes, the person conducting it seemed sane and rational. But now that you’ve dropped anchor, you can get acquainted with the initially well-concealed but ultimately painful reality that you’re working for a bad employer.

A high turnover rate, a staff that complains nonstop, and bouncing paychecks are all signs that even the novice will spot. But what are some of the more obscure ones?

Horrible management, interns from foreign countries, co-workers bussed in from Homestead whose importance is "Can I get to the bus on time?"
Cons
Salary, co workers, management
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2.0
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Worst employee benefit
Front Desk (Current Employee) –  TexasMarch 7, 2018
Very poor benefits for new employee. I received no PTO at the first year.
They do not provide enough trainings to the new staff. Lack of supports from management teams.
Pros
Free lunch
Cons
Better insurance plan in 2018
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Cutthroat - Bottom line is their focus
Night Auditor (Former Employee) –  Tampa, FLMarch 4, 2018
Real estate company trying to display themselves to the public as a hospitality company.

The transition when they took over the hotel I was at was terrible and then began the cutbacks in every department. Employees that were phenomenal and had been there for 20+ years were let go with about a few days notice with no severance package.

As stated before, if you're not submissive, prepare for the worst experience of your life. They will do their best to get you to quit so they don't have to pay unemployment.

Very lean staffing, so much so that you're dealing with very angry guests because of your long lines to check in and long wait times for rooms to be ready.

The benefits are also rather pathetic for a company of this size. Healthcare was a joke, high deductibles, high co-pays, didn't cover much of anything. Other benefits were mediocre as well.

Don't bother with this company.
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Not good communication, benefits, pay, environment
Office (Former Employee) –  Gainesville, FLMarch 3, 2018
Not a good environment, dirty and run down officea and bathrooms for staff. Lack of staff and overwork and no communication or any IT help on site for anything. Get receiving staff and not expect office staff to do it when they are slammed in work doing their own jobs.
Pros
Free daily lunches if they are decent but only get half hour to break from computer
Cons
Run down offices, lack of staff and overworked for very low pay
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This company is terrible
Supervisor/Manager (Former Employee) –  Atlanta, GAFebruary 28, 2018
They don't have the employees back at all. They don't want to pay out vacation time. they schedule meetings with staff and don't show up, They are only about scores they don't have the employees best interest at heart. HR department is very unorganized and rude.
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Don’t work there
Chief Engineer (Former Employee) –  Scotts Valley, CAFebruary 25, 2018
There so bad to employees it’s just unbelievable they don’t care make that money.I don’t understand how Hilton hotel let them manage there property’s they must know there are a very low cost operator .when they take over a property they cut staff to look good to investors but customer service really suffers.they have done this over and over .do not work for them.there medical insurance is a joke
Pros
Na
Cons
Terrible company
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Manager (Former Employee)
Manager of Operations Department (Former Employee) –  Atlanta, GAFebruary 19, 2018
So If you like to work long hours, manage on your feet and work part of your day doing an hourly job, average pay, benefits are not bad, insurance cost high, no bonus's for all the hard work you do, EC committee get's one for you, then this is the company for you.

So the comments you read in other reviews about the CEO viewing a hotel as a piece of real estate is accurate. Listened to his open forum speeches to the hotel staff.
HEI is a company that focuses on the bottom line for the ownership.

With the Marriott purchase of Starwood the culture has shifted to a bottom line company that now has to meet brand service scores.

So the volatile combination of working as a manager of a hotel that runs a lean staff and trying to keep up service scores becomes a very tough work world. Good condition hotels manage much better than hotels that need to be updated, or showing their age!

LLG is the labor productivity report that manages your world. Don't expect a lot of staff - transitions will have eliminated at least 1 management position in every department, along with restructuring hourly positions to fit the productivity hours for that department.
When occupancy is low you have very little hours to work with so you will be filling in some of your hourly positions to make your productivity. Fun part is when they open up the low rates in the 3rd party systems "expedia, priceline, booking.com" and you go home with 150 rooms to sell and come back in the morning sold out! So you are scrambling to cover the business that you did not schedule for that is tearing up your
  more... hotel and ruining your service scores. That's a daily thing in HEI's culture. Remember they do surveys too.

Don't count on training as a department head. Its expected that you will know how to facilitate the job when you walk in the door. They will do orientation and show you around the hotel. I have learned to be a stronger manager by dealing with this for a long time!

Culture on the property depends on your General Manager. Good GM good culture.

Administratively - will need to manage around your daily business demands. Reports and financials will need to be on time since month end and closure has to be done by the 2 or 3rd of month since they are a publicly traded company. Sometimes difficult to do when short staffed and busy.

If I were to consider working at an HEI hotel again, I would look at the hotels reviews through the brand and trip advisor to see what the customers are saying before I accepted a job from them. You will never meet your goals for service otherwise. But honestly, would never go their again! lesson learned....
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Pros
Free lunch for staff, Free Parking, benefits package not bad
Cons
long hours, low staffing levels, high insurance costs, no performance bonus
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3.0
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Depends on who is in charge
Outlet Manager (Former Employee) –  Fort Lauderdale, FLFebruary 14, 2018
Had a great experience working for a wonderful GM. Then GM left and what followed was a mass exodus of Good Management. The hotel was down in morale and no one seemed to care.
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2.4
Based on 76 reviews
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