Excellent Work Environment, Technical Customer Service
Regional Application Engineer (Former Employee) – Rocky Hill, CT – July 26, 2018
Henkel has a corporate culture that is encourages a satisfied employee. It actively creates opportunity for career growth and is clear on its expectations are for day to day work and overall performance. It is a unique workplace that genuinely prioritizes customer satisfaction over immediate profit to cultivate long term relations. They are the ideal work smarter, not harder.
The culture is very not at all toxic, and hires are equally judged on how they'd fit in just as much as their performance.
However, from an engineering perspective, the work is not difficult. Most work done is record keeping and logging sales accounts across multiple platforms that are not in sync. Despite requiring ABET college graduates, most work can be achieved by a technically savy business major or someone with an STEM associates degree.
The higher ups have lost vision on trying to keep up with corporate trends instead of streamlining processes. Flashy Ipads are great but aren't very useful on a microsoft and SAP platform that don't bridge easily.
Sales force takes the weight of the company but doesn't get enough say in the direction.
Strong communication is demanded for this job as it is primarily managing accounts and relations by delivering expectations while balancing the supported sales representatives demands.
No one lasts longer than 3 years before transferring horizontally, promotion, or leaving limiting the tribal knowledge.
Benefits, Competitive Pay, Clear Expectations
Limited Advancement in Technical Path