Comfortable working atmosphere within the financial department.
Financial Counselor/Spanish Interpreter (Former Employee) – Minneapolis, MN – April 8, 2018
A typical work day consisted of patient insurance tracking/census of hospital demographic and insurance data. I learned about several discount programs within the hospital and other clinics within the Metro area. Procedures on how to access patients for approval of health care programs. Programs included county health programs such as Medical Assistance, Emergency Medical Assistants Programs, Hennepin Health Care. Learned how to work within the Epic software system when dealing with billing and account adjustment in the Revenue Cycle Management department. The work culture provided a group that was always willing to help complete a task, provide needed information, as well as receiving support from other department hospital or clinical staff. The hardest part of the job would be to get a patient to comply with what documentation was necessary to obtain for approval of insurance programs that they were eligible for. The most enjoyable part of this job was getting to know the functions of the financial healthcare system, and helping patients to know that there were healthcare programs to help them because they were uninsured.
Changes within management.