80 outbound calls a day
customer service, inbound and outgoing sales calls (Former Employee) – Birmingham, AL – June 17, 2018
HSAH has a very "corporate" atmosphere. They want you to build customer relationships but require you to do 80 outbound calls a day, in addition to incoming calls for orders, quotes, and problems/errors of the day to handle to satisfy the customer. They do have advancement opportunities but my branch was closed before I could be with the company for very long to take advantage. With a nationwide phone network there was always help with an answer just a phone call or chat away, by either a network supervisor or CSR mentor, but varied time zones can you leave you with no contact after "five o'clock" in your zone. Better have enough experience to wing it on your own.
Intraweb of HSAH products at your fingertips to help customer find the product they need
micro-managed your call list without training you to properly utilize it