Absolutely horrific. Not worth it.
Assistant (Former Employee) – Spokane, WA – February 16, 2018
I cannot stress enough how horrible of a place this is to work at. During the interview, I was informed that I would receive training on their practice models and flow of the office so that I would know what to do and how to fit into the practice. When I started, however, I received no help or training and when I asked for information I was told to "just figure it out" with their reasoning being "we didn't train anyone else so we aren't going to train you either". Needless to say, I would make mistakes that I wasn't aware I was doing which would lead to constantly being pulled aside and told I couldn't do anything right and everyone disliked me.
They do not try and make you a part of the team, and in fact, in my experience, they all worked together to make it miserable to work there until I finally quit. I had no help, no one to turn to, and ultimately felt completely alone. They lure people in with good benefits and the facade that there is a great team that helps each other and is focused on patient care when in reality they are such a horrible practice with such a high turn over rate, that they will say anything to get bodies in the office to work there. Since I left, 70% of the team that was there when I was there has quit as well.
Don't waste your time or sanity in that place. If you want to work in pediatrics, work at an office that doesn't have a bad reputation with the entire Spokane dental community. I have met several doctors that all say they are amazed that Hero hasn't been shut down for all of the unethical and horrendous practice models that they have.
"Benefits" - no one in the office even got benefits besides the doctors