I’m sorry to hear that you were not satisfied with your experience with HHS. We do provide ample opportunities for our strongest team members to advance within the company, and have promoted over 20 individuals from hourly positions into salaried positions in the past 12 months. Sometimes this can take some time, so it does require some patience as well as continued hard work and dedication. Many of our leaders began their careers with HHS in hourly positions, and we are proud of this history. I’m sorry to hear that you left the company before you had the opportunity to advance. I wish you all the best in your future career.
Thank you, Bobby Floyd, COO
I’m sorry to hear that you were not happy with your experience with HHS. Your accusation that your manager adjusted your timecard to avoid overtime is serious. As you said, that is an illegal practice and is not something that HHS condones or accepts at our job sites. I’d like to ask that you please utilize the Open Door Policy and contact the OneTeam Helpline at 800-229-2028 to provide more details on your account and this situation so that we can look further into it.
All of our managers undergo an intensive two week training at the beginning of their time with HHS. This period helps to prepare them for the rigors of the job so that they can better understand the expectations that HHS has for our managers and for our team members. Upon graduating that program, they receive monthly training in all aspects of HHS policies, procedures, and management practices. Our training program for team members includes a series of training videos, which were completely revised and updated last year, as well as on-the-job training. These HHS training programs are routinely recognized as industry leading. If you ever find yourself back on the HHS team, please share this type of feedback in real-time so we can provide you a better experience.
Bobby Floyd, COO
Thank you for all of your hard work with HHS. I appreciate your dedication to safety, caring for your team, and supporting our customer.
Bobby Floyd, COO
Thank you for providing your feedback regarding your experience with HHS. You listed quite a few concerns, so I would like to respond to each of them to let you know what we’re doing and how we support our managers, our teams, and our partners.
One of the biggest reasons that our partners choose to work with HHS as a contracting company is because of the expertise we are able to provide. Our hospital partners are experts in clinical care, but they oftentimes do not have the background or support network needed to run a successful EVS or foodservice department. With our national support network, executive teams with decades of experience, and extensive training programs, HHS is well equipped to run a top-notch support service program. Our training program is the best in the industry, and the monthly training packs you mentioned are filled with relevant information that helps our managers to do their jobs better. We are cognizant of the added time these training packs add, which is why we aim to limit them to just 1-2 hours of work per month.
As far as our staffing model, we have compared HHS staffing levels to both in-house programs and our competitors, and in most cases the HHS model/recommendation for staffing is greater than the others.
As you mentioned, we do require hands-on work from all of or managers. This is not a job for someone who wants to sit behind a desk all day. You will get your hands dirty in this position, and we fully expect managers to pick up a mop and clean the floors when needed. Most of our executive team and our ownership group has spent time working as a director or even as an hourly team member, so we have all experienced the type of work you are describing. Having this experience helps each of us to better support our teams and understand the rigors of the job.
I’m sorry to hear that you did not see improvements in HCAHPS at your account while you were with HHS, but your statement about us not impacting scores is not accurate. We have many facilities which have improved cleanliness scores and we are frequently asked to provide this information to our hospital partners. This is one of the reasons that our partners choose to work with HHS and contributes to our 97% account retention rate. Hiring caring team members who greet patients with a kind and attentive attitude absolutely can affect a patient’s perception of cleanliness and service. For our partners who have older buildings, we can still make a big difference by ensuring that room and restroom are clean, and patients receive great customer service from the EVS team. We have many older facilities that score in the 75th percentile or above in cleanliness scores.
We have a diverse team of leaders throughout HHS, with individuals from all types of backgrounds. We do our best to train them in the technical side and help them grow. I am proud of the team that we have built, and continue to build, here at HHS. We are fortunate to have so many long-term, caring employees and leaders who have helped to push this company forward. I’m sorry that HHS was not the right fit for you, but I wish you all the best in your future career.
Best, Bobby Floyd, COO less