Trust you management team, no need to micro manage. Learn the market of the city you are in, including reporting structures in the city. Large hospitality towns are not operated like small hotels in the Midwest. Learn that layers are there for a reason.
Make sure that you hotels are in good repair and that your staff is trained.
Select the boldest key performances between quantitative methods and qualitative processes, internally first, select as toggling (gaps (as add-values of qualitative & quantitative), show the best KPI (mixed format) to all employees in horizontal & vertical management, etc... Then, design all applicable strategies to all external subjected, participants, they will see the shining of the hospitality industry all around the World.
Stop laying off room service in NYC for 4 months a year .youre so petty.
Hold all people in a department to the same standards. End the favoritism. Fire the people who are constantly streaming racist comments. Fire racist managers. Hire well-educated experienced people who can tolerate high-anxiety, guest-oriented situations.
My advice would be to have more organization and team work in all departments especially in my case (housekeeping) I like the organization and the team work to them I feel that they lack that more than all that!
Answered - Housekeeping Supervisor/housekeeping coordinator (Current Employee) - Miami Beach, FL
Start over all new people
Answered - Guest Service Agent (Former Employee) - Key West, FL
Hire and promote individuals qualified for the job and not your friends and cronies. Hold people accountable for their jobs and stop playing favoritism. Reward hard work and punish non performance. Maybe then morale would change and you will be able to hold on to good people.
Put a management team who know how to organize and actually handle guest needs.
Stop automatically deducting breaks when we are way too busy to actually take one.
Answered - Front Desk Agent (Current Employee) - Pocono Manor, PA