Questions and Answers about Highgate Hotels

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What advice would you give the CEO of Highgate Hotels about how to improve it?

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6 answers

Stop laying off room service in NYC for 4 months a year .youre so petty.

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Hold all people in a department to the same standards. End the favoritism. Fire the people who are constantly streaming racist comments. Fire racist managers. Hire well-educated experienced people who can tolerate high-anxiety, guest-oriented situations.

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2
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My advice would be to have more organization and team work in all departments especially in my case (housekeeping) I like the organization and the team work to them I feel that they lack that more than all that!

Answered - Housekeeping Supervisor/housekeeping coordinator (Current Employee) - Miami Beach, FL

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Start over all new people

Answered - Guest Service Agent (Former Employee) - Key West, FL

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Hire and promote individuals qualified for the job and not your friends and cronies. Hold people accountable for their jobs and stop playing favoritism. Reward hard work and punish non performance. Maybe then morale would change and you will be able to hold on to good people.

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3
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Put a management team who know how to organize and actually handle guest needs.

Stop automatically deducting breaks when we are way too busy to actually take one.

Answered - Front Desk Agent (Current Employee) - Pocono Manor, PA

2
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