Highgate Hotels Employee Reviews

2.5
Overall rating
Based on 83 reviews
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511
414
314
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A Company Divided.
Food Service Specialist (Current Employee) –  Hawaiian Islands, HISeptember 6, 2018
Management is completely separate from the employees. There is very little if any communication from the higher ups to the front line employees who actually interact with the guests staying on property. Guests ask us many questions about the property and or the company and most of the time we have no idea what or how to answer. Guests also ask us about events coming up that have been sent to them via email and we have ZERO knowledge of such events...its just plain embarrassing. Rarely if ever do I see management engage with guests unless it is a problem situation. I have been in this industry for a long time and know how to do my job, however someone who is young and looking to learn will be left out in the cold...that's the Highgate style.
Pros
Management is never around so we can do whatever we want.
Cons
Complete and total lack of accountability. Poor communication from management.
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Very redundant workload
Systems Engineer (Former Employee) –  Dallas, TXAugust 9, 2018
Mostly managing the Oracle ERP/BI apps. Lots of overseas staff in this company especially overseas Oracle DBAs. Managment was ever changing constantly, replaced twice CEO/Vice President of the IT department. This company was always laying off folks when there was little to no demand in business growth
Pros
Basic AD configuration and monitoring
Cons
Very far west of the texas
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Horrible company
GSA (Former Employee) –  Miami Beach, FLAugust 8, 2018
Do not work here. Job is a scam, they make you think you have so many incentives. The incentive program never follows through. Management changes incentive program and never pays your commission in full. Housekeeping is a third party so be ready to have dirty rooms, and deal with slow people. Management only cares about saving money and depends on the front desk to get scores up when other departments are at fault. Hotel is a mess, the big bosses just hide in their office and expect the minimum wage employees to deal with the stress. Dirty hotel overall housekeepers do not care. Big bosses leave after 5 pm so the hotel is a mess at night. Valet are rude to guests. You're wasting your time working here unless you want to constantly deal with the same issues on the daily.
Pros
co workers are nice, you can move up easily if you like to be stressed out everyday
Cons
management, low pay, unorganized hotel with low budgets
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4.0
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Fast growing Hotel Management Company
Area Director of Business Travel (Former Employee) –  New York, NYAugust 8, 2018
Fast growing Hotel Management Company, salaries significantly higher for management than at other hotel companies.

Revenue controls pricing, sales has little input.
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4.0
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Oportunity
Complex Accounting Manager/Highgate (Current Employee) –  New York, NYJuly 23, 2018
Highgate is a great company to keep growing within the Hospitality field. Alot of opportunities to prove your self. Great leaders and outstanding culture
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It was a mistake working here
Chef/Cook (Former Employee) –  HawaiiJuly 9, 2018
I took this job thinking that it would be a great opportunity. It ended up being a huge mistake. Poor management from the corporate mainland bosses all the way down to the general manager. Communication was not good at all, and things would constantly change by the day. Too many people trying to steer the ship. Lack of clear direction and consistency. Upper management is very two faced, telling you one thing but doing something else behind your back. Worst work environment that I've every been a part of.
Pros
Health benefits, co-workers
Cons
Everything else
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Where to start...
Sales and Marketing (Current Employee) –  Honolulu, HIJune 22, 2018
Horrible, toxic company to work for. Huge disconnect on all levels from the owners, to corporate, and trickling down to the hotel executives down through to the managers. Too many high level persons giving directions with no regards to operational efficiency or the workers. Bottom line it's all about cost and not about the guests and guest service. Success in the company is based upon favoritism and how much you are willing to suck up and not performance based. Very deceitful company as they lie or bend the truth on all levels.
Pros
Full health benefits, 401K, Competitive Pay Scale
Cons
Lack of direction, toxic work environment, No transparency
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This is the hardest place to work No Backup No Support An at times No Breaks ...
Server/Waiter (Former Employee) –  San Francisco, CAJune 17, 2018
Bad place to work No Backup ,No Support . They have a too high expectation on the staff ,
To create miracles to take care of business an everything in fastest pace possible, Especially when short staffed. , an it's never good enough , You are a Server, Bartender, Cashier , an for a nightly event what you have to do for your job , should be the Higher Salary ?? Rather Than. Min. Wage ,?? Tips , Monetary Value was also lacking , not great for what you have do, an go through every shift ?? Management never do what they supposed to do , An their lack of understanding ,we have to endure , which make everything you do so much harder .No communications from department's management in hotel.
Pros
Meal Discount, Hotel Discount, Medical, Dental, Vision, Care
Cons
Short Breaks, or No Breaks
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Not a people company
Sales (Former Employee) –  HawaiiJune 11, 2018
They have no clue about the Hawaiian culture or its people. Management has little respect for employees that have worked for the company and basically lie to its employees.
Pros
good benefits
Cons
poor management
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5.0
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Productive and fun place to work
Complex Director of Security (Current Employee) –  New York, NYJune 6, 2018
HIghgate hotels is a work hard play hard environment. Plenty to do as we continue to grow as a brand and management company. The most enjoyable part of the job is implementing new innovative programs and seeing the fruit of the labors.
Pros
great work environment
Cons
none
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Great co-workers, poor management
Front Desk Clerk (Former Employee) –  PennsylvaniaMay 21, 2018
Co-workers in every department were wonderful. Management is horrible. GM has no idea what is going on in his own resort. The only time management cares is when someone from Highgate is coming in. Working with the guest (good & bad) is something I enjoy.
Co-workers are like extended family.
Instead of hiring from inside, they tend to go out and then hire people that are not qualified for the job.
If Highgate would pay more attention to what goes on it would probably be a great place to work. Pay scale is reasonable and benefits were good.
Pros
Co-workers
Cons
Management
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3.0
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Good benefits
Accountant (Consultant) (Former Employee) –  Irving, TXMay 14, 2018
Highly qualified senior management. Growing company. Opportunity for advancement. Opportunity to travel all over the world. Opportunity to gain international experience.
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5.0
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Okay work...scheduling is terrible
Taj Boston, Steward (Current Employee) –  Boston, MAMay 14, 2018
Okay work...scheduling is terrible
You don't always get a 40 hour week, even if you are a full-time worker, while some workers with longevity get overtime
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4.0
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It was a good place to work for
Housekeeping (Former Employee) –  Manhattan, NYApril 28, 2018
The Christmas parties was fun every year plus every month they would have food and cake for the employees birthdays the work wasn’t that hard once you got the hang of it the hours was good the employees was cool once you got to know them i was there for 20 years
Pros
Free lunch every month
Cons
Good health care
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4.0
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A Mistake Defines You
Front Office Manager (Current Employee) –  New York, NYApril 14, 2018
No matter what good you do they only see the negative. There is nothing that you can do, it's never enough. I loved working there, they didn't like me
Pros
The People
Cons
The People
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One of the worst hotel companies
Manager (Former Employee) –  Boston, MAMarch 29, 2018
Terrible pay for managers, bad employee discounts on hotels, corporate does not care about employees at all, way behind the times for work/life balance issues.
Cons
Terrible pay for managers, bad employee discounts on hotels, corporate does not care about employees at all, way behind the times for work/life balance issues.
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4.0
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Management
Director of Sales and Marketing (Former Employee) –  San Diego, CAMarch 14, 2018
Management was very focused and very supportive. A sales and revenue driven company. Management provided the tools necessary for us to perform in a competitive marketplace and attain our goals
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5.0
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Very fast-paced but fun!
Front Desk Agent (Former Employee) –  Long Beach, NYMarch 12, 2018
Great experience working here, management was always helpful. Very fast paced environment, challenging at times but fun! Highgate was always there for it's employees. Would have never left this job if I didn't have to relocate.
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Awful place to work
Front Desk (Former Employee) –  AreaMarch 3, 2018
Split Rock Resort, Terrible place to work, management treats you like dirt. HR dept was another joke, getting paid accurately and on time was another problem. They import foreign workers from different countries to do American jobs that are out of work in the area.They are managed by Highgate hotels.
Pros
none at all
Cons
none at all
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2.0
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ok place but poorly managed- They take advantage of their employees
Front Desk Agent (Former Employee) –  Beverly Hills, CAFebruary 26, 2018
Many days working there with no lunch break or any break.
Extremely short staffed and management doesnt care
Supervisor/Manager unqualified. Kinda a mess.
Many employees just walk out.
If tolerated it can be a ok place as some of the staff and
guests are great. But not run well. Free lunches but you dont really get an option. Schedule changes on a daily bases. HR takes days to respond. They expect you to work 14-16 hour days without any breaks. Made me want to never work at hotels again. Extremely poorly managed. They dont care about their employees. Very Very high turn over. No security at night for overnight staff.
Pros
nice staff, great guests, working with no supervision.
Cons
No breaks, No benefits, hostile management
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