Horrible management, and extreme favoritism among workers!
Former Supervisor (Former Employee) – Las Vegas, NV – December 16, 2018
How can I start off by rating the Westin Hotel in Las Vegas? First, I can point out by saying that it's a very disorganized property where managers do what they feel like, specifically the housekeeping department who are ruled by people with no qualifications to take charge of the department. Secondly, there is too much favoritism among staff workers. Also, there is constant violation of labor laws being broken. Thirdly, people are constantly being cancelled from work! There is no respect coming from the managers to their employees. This is a terrible example of leadership. In fact, there are certain nationalities being favored when going through the hiring process. There is total arrogance and bad manners towards supervisors and housekeepers. Upper management also cause you to feel intimidated when anyone questions their authority. Fourthly, the upper management are constantly changing schedules when promised that you would have 40 hours biweekly when instead they only give you 8, 16, and 24 if lucky. Too much intimidation when someone mentions the word, 'Union!' Clearly the department needs NEW MANAGEMENT! Lastly, these companies need to start realizing that if you take care of your workers they will take care of your business. Happy workers means better company and more productivity and greater future for the same company. For sure it would be a much more attractive place to work for for the people who would want to start working at the Westin. Anyways, that's all I have to say.
ex employee (Former Employee) – New York, NY – November 10, 2018
Over managed, understaffed. Managerial and upper management changes created confusion and no direction, and clearly unprofessional cleaning house and of hiring friends.. Middle management changes excessive due to harassment and discrimination. Very poor employee moral as a result of poor managers and lack of help and direction.
Enterprise Applications Analyst (Former Employee) – Las Colinas, TX – October 1, 2018
Highgate was a great place to work. My coworkers were intelligent and helpful. Hardest part of the job was they moved me from this beautiful open, all glass, 14th story space to a small room, with no windows, 5 loud opinionated IT males and one wall painted black. Very lonely.
sometimes free lunches, great hours, friendly people
Food Service Specialist (Current Employee) – Hawaiian Islands, HI – September 6, 2018
Management is completely separate from the employees. There is very little if any communication from the higher ups to the front line employees who actually interact with the guests staying on property. Guests ask us many questions about the property and or the company and most of the time we have no idea what or how to answer. Guests also ask us about events coming up that have been sent to them via email and we have ZERO knowledge of such events...its just plain embarrassing. Rarely if ever do I see management engage with guests unless it is a problem situation. I have been in this industry for a long time and know how to do my job, however someone who is young and looking to learn will be left out in the cold...that's the Highgate style.
Management is never around so we can do whatever we want.
Complete and total lack of accountability. Poor communication from management.
Systems Engineer (Former Employee) – Dallas, TX – August 9, 2018
Mostly managing the Oracle ERP/BI apps. Lots of overseas staff in this company especially overseas Oracle DBAs. Managment was ever changing constantly, replaced twice CEO/Vice President of the IT department. This company was always laying off folks when there was little to no demand in business growth
GSA (Former Employee) – Miami Beach, FL – August 8, 2018
Do not work here. Job is a scam, they make you think you have so many incentives. The incentive program never follows through. Management changes incentive program and never pays your commission in full. Housekeeping is a third party so be ready to have dirty rooms, and deal with slow people. Management only cares about saving money and depends on the front desk to get scores up when other departments are at fault. Hotel is a mess, the big bosses just hide in their office and expect the minimum wage employees to deal with the stress. Dirty hotel overall housekeepers do not care. Big bosses leave after 5 pm so the hotel is a mess at night. Valet are rude to guests. You're wasting your time working here unless you want to constantly deal with the same issues on the daily.
co workers are nice, you can move up easily if you like to be stressed out everyday
management, low pay, unorganized hotel with low budgets
Chef/Cook (Former Employee) – Hawaii – July 9, 2018
I took this job thinking that it would be a great opportunity. It ended up being a huge mistake. Poor management from the corporate mainland bosses all the way down to the general manager. Communication was not good at all, and things would constantly change by the day. Too many people trying to steer the ship. Lack of clear direction and consistency. Upper management is very two faced, telling you one thing but doing something else behind your back. Worst work environment that I've every been a part of.
Sales and Marketing (Current Employee) – Honolulu, HI – June 22, 2018
Horrible, toxic company to work for. Huge disconnect on all levels from the owners, to corporate, and trickling down to the hotel executives down through to the managers. Too many high level persons giving directions with no regards to operational efficiency or the workers. Bottom line it's all about cost and not about the guests and guest service. Success in the company is based upon favoritism and how much you are willing to suck up and not performance based. Very deceitful company as they lie or bend the truth on all levels.
Full health benefits, 401K, Competitive Pay Scale
Lack of direction, toxic work environment, No transparency
This is the hardest place to work No Backup No Support An at times No Breaks ...
Server/Waiter (Former Employee) – San Francisco, CA – June 17, 2018
Bad place to work No Backup ,No Support . They have a too high expectation on the staff , To create miracles to take care of business an everything in fastest pace possible, Especially when short staffed. , an it's never good enough , You are a Server, Bartender, Cashier , an for a nightly event what you have to do for your job , should be the Higher Salary ?? Rather Than. Min. Wage ,?? Tips , Monetary Value was also lacking , not great for what you have do, an go through every shift ?? Management never do what they supposed to do , An their lack of understanding ,we have to endure , which make everything you do so much harder .No communications from department's management in hotel.
Meal Discount, Hotel Discount, Medical, Dental, Vision, Care
Complex Director of Security (Current Employee) – New York, NY – June 6, 2018
HIghgate hotels is a work hard play hard environment. Plenty to do as we continue to grow as a brand and management company. The most enjoyable part of the job is implementing new innovative programs and seeing the fruit of the labors.
Front Desk Clerk (Former Employee) – Pennsylvania – May 21, 2018
Co-workers in every department were wonderful. Management is horrible. GM has no idea what is going on in his own resort. The only time management cares is when someone from Highgate is coming in. Working with the guest (good & bad) is something I enjoy. Co-workers are like extended family. Instead of hiring from inside, they tend to go out and then hire people that are not qualified for the job. If Highgate would pay more attention to what goes on it would probably be a great place to work. Pay scale is reasonable and benefits were good.
Housekeeping (Former Employee) – Manhattan, NY – April 28, 2018
The Christmas parties was fun every year plus every month they would have food and cake for the employees birthdays the work wasn’t that hard once you got the hang of it the hours was good the employees was cool once you got to know them i was there for 20 years