Diverse, technical, and customer-service oriented.
Field Service Technician I (Former Employee) – Houston, TX – March 20, 2018
After a shift started the first hour or less was dedicated to prioritizing open work orders and plotting one's route throughout their designated area. Also contacting team members and team leader to find out of any special tasks need to be taken care of. Throughout the course of the shift you could visit 2-8 accounts (hospitals/medical facilities) while product is delivered, removed, and serviced as needed. Deliveries and removals are carried out in trucks varying in size from small Chevys to Freightliners but do not require CDL. Interacting with the hospital staff can be the high or low point of the day, depending.
Having worked 2nd and 1st, in that order, I can say that work in the morning is more demanding and hectic. Having done so, I learned a great deal time-management skills and a vast range of troubleshooting/repair skills on several product(Service Center rented out over 6,000 units). My social skills and rapport building were also bolstered.
Moderately physically demanding, the hardest part would be attempting to relocate malfunctioning beds as some can weigh as much as 1,700 lbs.
Most enjoyable is undoubtedly the sense of having made a difference in someone's recovery and overall attitude. Dealing exclusively with ill persons makes positive effects on a patients precious. I thoroughly enjoyed learning the equipment and becoming a resource to hospital staff and co-workers alike.
The hardest part for me was the sometimes unreasonable interactions I endured with co-workers.