Hill Country Holdings, LLC Employee Reviews

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1.0
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This company is based off of broken promises and cannot even stick to their own motto
Customer Relations Manager (Former Employee) –  Conroe, TXApril 4, 2019
Sense of urgency...yeah right.
One big nightmare..Shortly after being hired on the office staff was cut down substantially til this day new policies and procedures are still trying to be implemented yet there are not enough people to carry out the jobs. Customers barely ever get their furniture on time due to extremely poor delivery service the company decides to do business with. Most of the managers don't know how to do their job and other staff members are left picking up slack. There is a lot of cheating, fraud and backstabbing. If you try to go to HR or the managers about any issues whether it be harrassment, health, or pay, nothing is taken seriously. As a company they should really start taking their employees needs and concerns seriously and also have a second look at how they handle issues with their customers. All around just one big joke.
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4.0
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It's a job
Manager (Former Employee) –  New Braunfels, TXMarch 25, 2019
Overall it's an ok place to work. Advancement opportunities are rather limited, pay raises do not happen here. It is chaotic as management roles are not clearly defined.
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1.0
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Volatile
Full Time Employee (Former Employee) –  TexasJanuary 14, 2019
You never know what type of personality you are going to get from day to day. Overall management seems to lack strategic capabilities and focus. And, they often appear to be rushed and stressed out.
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1.0
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Horrible
Operation Manager (Former Employee) –  Tukwila, WANovember 26, 2018
Horrible work experience, defunct management from top to bottom. The company only cares about its bottom line and forces employees into unbearable work conditions.
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5.0
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Fun place to work
Office Manager (Former Employee) –  San Antonio, TXJuly 5, 2018
This was a great environment to work at. Fair opportunity were given to the employees. Everyone worked together as a family. Very little drama. The company was actively involved with the community
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3.0
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Okay place to work when booming
Product Specialist (Current Employee) –  Houston, TXJanuary 31, 2018
Very up and down industry due to companies not being able to keep up with current trends and processes. Everything is still manual and very long to process orders customers get upset that it takes so long
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5.0
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Lax
Customer Care Advocate (Current Employee) –  New Braunfels, TXDecember 12, 2017
I have no complaints. Good atmosphere and mngmnt is helpful. They are flexible with getting time off but you need an extreme amount of patience for customer's w/ bad attitudes and short tempers
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1.0
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Big corporates bosses
Front Office Lead (Former Employee) –  OregonDecember 1, 2017
Too many chiefs, not enough Indians. Big wigs don't understand what is going on in the store so they can't help when they should. To get something approved it has to go through at least 3 people, if not more. Managers are breathing down your neck every second.
Pros
Good pay, hour lunches, Pto
Cons
Big corporate, not scheduled breaks
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3.0
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Fun place to work if you like working closely with families and children
Customer Service Associate (Former Employee) –  Canyon Lake, TXNovember 21, 2017
Reservation driven. Typically standing 6+ hours with no scheduled break time. Working in the main office you will be making reservations for families and working the gift shop area.
Cons
No breaks, no scheduled lunch time
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2.0
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A unfair work place......
Order Selector (Former Employee) –  New Braunfels, TXNovember 16, 2017
Do not work here place is a joke NO RAISE. when its time to get a raise there.They all ways delay. They only care about cutting staff and making you do the most you can for little or no pay raise.
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1.0
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Trust No One
Customer Service Representative (Former Employee) –  New Braunfels, TXOctober 18, 2017
I spent three years of my life learning as much as I possibly could to advance to the top. In the beginning things were amazing. The call center is an absolute train wreck and the current director cares about one thing, herself. The home office and Distrobution center are filled with amazing people and the CEO truly cares about his employees.
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2.0
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Demands of job not conducive to work/life balance
Manager (Current Employee) –  Washington StateAugust 14, 2017
You do have the opportunity to help people develop on a daily basis. Being a private equity company, executive interaction is consistent. Able to teach people how to grow their personal brand.
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3.0
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Decent Place- Needs some work
Retail Systems Analyst (Current Employee) –  New Braunfels, TX 78130July 2, 2017
The workplace culture is frustrating. Do you like yearly reviews? Don't expect them here. Every other year they'll set up a new program for reviews and raises but never implement them again. When they do try to start them again it's a new plan.
If you don't work in sales or Retail Operations the company doesn't care about you.
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5.0
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Great Company!
General Manager (Current Employee) –  Houston, TXFebruary 16, 2017
Amazing Owners and leadership! True to their Vision
"To Furnish the dreams of our associates, our customers and the children in our community"
Pros
great pay if you follow the program
Cons
401k match needs to be revisited
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5.0
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Great Work Place
Merchandise Manager (Former Employee) –  Temple, TXFebruary 2, 2017
Great Place to Work, Always Work to do, Exciting Projects and Meetings with the Team and Sales Team.. Putting New Furniture on the Showroom and Displays.
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4.0
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sales manager pflugerville, tx
Sales Manager (Former Employee) –  Pflugerville, TXJanuary 12, 2017
Hired by great management, sales driven professionals. Great training. Good incentives. Team structure well managed. Good group of people to work with. If you have a proven sales record, this is the company for you. If not, do not expect high rewards. Bonus structure is fair and achieved with hard work. I enjoyed my work and the people around me.
Pros
bonus structure, continued training, great sales team.
Cons
Work life balance
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4.0
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A decent sales job, but not for me
Sales Consultant (Current Employee) –  Eugene, OROctober 7, 2016
Overall, a decent place with good people, but it was not for me. Caring management that truly wants everyone to succeed. However, there is a huge disparity between what the company expects you to accomplish in sales VS what they will do for you. They had an extensive training program which shows they care about keeping people. But they are a large, interstate company (good for advancement if you're willing to move around), their commission structure is the same whether you're in Houston TX or Springfield OR, and therefore they expect the same from new salespeople in a new store as they would a long-standing one with veterans. Long story short, they expect the world from their salespeople and won't adjust their pay structure or expectations to mirror the sales environment here. If you want to get into sales it is a great way to start. If you are in sales and are looking to make more money, I wouldn't recommend leaving your current floor sales job unless you are the best salesperson at your place of business or they change things up.
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3.0
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Exhausting atmosphere
Coordinator (Former Employee) –  New Braunfels, TXSeptember 13, 2016
The company culture does allow for team work, collaboration or over all work/life balance. The company is trying to implement a better culture but unfortunately you have those who have worked there 5+ years who do not want to change for the better.
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2.0
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Not really trustworthy
Customer Service Representative (Former Employee) –  New Braunfels, TXSeptember 3, 2016
The company has promised employees starting salaries and then changed their minds. Annual raises are delayed multiple times and the evaluations are almost purposely unfair to avoid rewarding employees with dollars. When I first starting working there, HR didn't really even know some of the Texas State Employment laws, so might want to keep an eye on that department. Fast turnover in upper management makes it difficult to keep up with company atmosphere/requirements. A great place to pick yourself up, but probably don't want to stay too long.
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No room for growth terrible choice in management
Front Desk Clerk (Former Employee) –  Houston, TXJuly 3, 2016
Starting pay is pretty decent. There is no room for internal growth as they hire non-experienced management off of the street. HR heavy company, although they never fix the issues at hand. Customers are almost always given promises that the company won't keep. If you're looking for a job that allows time to be spent with your family, this isn't the place for you. This company is not family oriented.
Pros
Pay
Cons
Management
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Overall rating

2.9
Based on 23 reviews
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2.7Work/Life Balance
3.0Compensation/Benefits
2.6Job Security/Advancement
2.9Management
2.5Culture

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