Member Services Representative (Former Employee) – San Ramon, CA – April 26, 2018
Hill Physicians is the worst place to work if you're in customer service. The benefits that the company offers is hardly extended to the CS dept. You receive PTO, but you can't take the time off because management only allows two people off each day in a large department. On one occasion management didn't approve a person taking a day off for her son's wedding, so she had to take it "unplanned."
Customer Service Representative (Former Employee) – San Ramon, CA – September 22, 2017
I enjoyed working at Hill Physicians Medical Group. The pay was competitive, the training was exceptional, and management was always helpful. We would get summer hours and that was very exciting. My co-workers were also pleasant and easy to work with in a call center environment.
Network Engineer (Current Employee) – San Ramon, CA – December 10, 2015
Management is very understanding of family situations and the need to take time off when necessary. There is plenty of opportunities for training and growing. No dress code and family orientated so everyone feels like family.
This company truly cares about it's employees. Awesome company
Concurrent Review RN (Current Employee) – San Ramon, CA – December 7, 2014
A typical day at work for me starts off pretty stress free. I have full autonomy and design my schedule as I see fit. The employees at HPMG are family oriented and support each other just as family would.
Team Lead (Former Employee) – San Ramon, CA – January 29, 2014
It is hard to come from outside and work at this place as most of the people are from 10-15 years and acceptability for new person is low. The company is struggling with finance and due to low membership every health plan matters. (they sometimes give one movie ticket as Christmas gift). They do not overspend on any thing but it is highly unstructured. Job duties are not well defined. The people who work here for long time have absolutely no aspirations and company kind of encourages that.
And, most importantly, the company is absolutely fanatic about the 90 day evaluation. For new people who intend to join this company must be mindful of this clause in the offer letter as this is serious clause. They terminate the employment for some reasons which some may not find justifiable (e.g. No one liked you in your 90 days)
Customer Service Representative (Former Employee) – San Ramon, CA – September 14, 2012
My typical day... handling over sixty to eighty incoming telephone calls per day in regards to account maintenance. This was the first job that was demanding to be on the phones and in my seat all day. I learned to respect every call coming through and to listen to details. The hardest part of the job was if necessary, pending an issue and not resloving it the same day. In this department the Customer Service Dept. consisted of 25-30, employees...we had so much fun! Most enjoyable part, I enjoyed coming to work everyday.
Data Support Specialist (Former Employee) – san ramon, ca – September 4, 2012
This company is a very on-production type of work, were your number count a lot. There is a lot of sitting at the computer time especially in customer service and claims department. The benefits of working here is they have weekly meditation, exercise programs, discounts to many local and out of city venues/attractions. Currently the company is working on implementing a new system and higher management is extremely busy with that because thats a main focus.
exercise programs, 1 floating holiday per year, discount programs