Hillstone Restaurant Group Employee Reviews

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2.0
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Perfect job to make bank... if you don't mind selling your soul.
Server (Former Employee) –  Winter Park, FLMay 24, 2018
The one thing you'll hear from EVERYONE who works at Hillstone is that the money is great. And frankly, it is. As a server you can easily pull in $200+ on an average night shift, sometimes upwards of $300. That might make you salivate just reading that, but hold on. It's not all sunshine and dollar signs at Hillstone Restaurant. After a competitive, but thorough, interview process, you will begin your training and quickly realize that the management is, without a doubt, the worst you have ever encountered. From its lack of positive reinforcement, to its dramatic outbursts and banter, Hillstone's managerial staff is chaotic and headstrong. There may be some who can shoulder their packs and trudge on, but I refuse to be belittled, used up, and run down like a workhorse just for some easy cash.
Pros
Easy money, pleasant coworkers, unlimited hours.
Cons
Weak management, no work/life balance.
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4.0
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ok until its not
Host/Shift Leader (Former Employee) –  Los Angeles, CAMay 13, 2018
Refused my raise after 5 years of service. The customer always comes first, so very little regard for employees. Having customers yell at me and was difficult but expected bc people were very entitled.
Pros
great food
Cons
no 15 minute breaks
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5.0
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Never a dull moment
Server (Former Employee) –  New York, NYMay 9, 2018
Working at Hillstone Restaurant is a privilege and also a burden at times. They only hire individuals who do well with teamwork, can handle immense amounts of stress and can multitask easily. Having this job teaches you quite a lot about yourself.
The way the company runs is extremely efficient and smart. However, like most food service industry jobs, the respect you're paid isn't always the highest. You're essentially a cog in their machine. But a well paid cog.
Overall, this job is excellent in terms of compensation and restaurant experience. Just expect some exhaustion.
Pros
Great pay, discounts on meals
Cons
Long hours
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4.0
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bartender/service bartender
server (Former Employee) –  TexasMay 6, 2018
They are not actually hiring service bartenders. You have to serve first, just so you know. The ad is misleading. Served a while, but left before moving up.
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5.0
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Productive and encouraging place to work
Server (Former Employee) –  Scottsdale, AZMay 6, 2018
Well run company with attention to detail.

They well qualified people that care about what they are doing.

Management is trained well and are an asset to the company.

The most enjoyable part of the job is the people.
Pros
Serving with benefits
Cons
Can be stressful
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3.0
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Great pay very cutthroat
Server (Former Employee) –  San Francisco, CAMay 4, 2018
The pay here is very high due to high tips. Management is borderline unbearable and extremely inconsiderate. Days off are almosty impossible and you are watched under a scrutenous eye 24/7. Write ups are given out for simple mistakes. The pay makes you forget about management at times and the crew is a group of great people.
Pros
High pay
Cons
Sometimes no breaks, management
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3.0
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Hillstone is a machine
MANAGER (Current Employee) –  New York, NYMay 2, 2018
Learned so much about business. Great training program, relocation, and pay but you work for single cent. They invest in profit not people. High turnover in management. Wouldn't recommend if you have a family or work/life balance is a priority.
Pros
Free meals, great pay
Cons
No scheduled breaks, performance evaluation, limited growth
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4.0
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Strong focus on teamwork and high standards. Very successful high-volume restaurants.
TRAINER/ BARTENDER (Former Employee) –  Irvine, CAMay 1, 2018
Very successful high-volume restaurants. Potential to earn high paying tips. Restaurant is ran like a corporation but not is not a corporation. Discounts for you, friends and family. Accommodating but strict management. Very difficult to pass training. Strong focus on teamwork and high standards.
Pros
Great team environment. Potential to earn high paying tips.
Cons
Must act much like a robot, does not encourage their workers to show their individulaity.
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3.0
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Highly Structured, Extremely Sexist
Manager (Former Employee) –  Winter Park, FLMarch 15, 2018
Pros:
Compensation is decent.
Typically great personality among staff
Delicious food
Highly structured

Cons:
Work/life balance is nonexistent - they own you.
Their expectations are very clear.
No 401(k)
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4.0
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Quick summary
General Manager (Former Employee) –  Boca Raton, FLFebruary 28, 2018
Hillstone is a great company if you are looking for something serious. They are busy restaurants, and the management and staff are there to work hard. It can be a hard work envirnment, but the payoff is large
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4.0
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Only great depending on the managers in charge. It comes I’d be the best place to work and it could also be the worst place to work.
Wait Staff, Service bartender, Greeter (Former Employee) –  Boca Raton, FLFebruary 19, 2018
Excellent company dedicated to hospitality and the highest quality of food. Family style environment with employees. Plenty of learning opportunities and workshops. Virtually no pay ceiling.
Pros
Half off on dining
Cons
High stress environment
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2.0
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Hillstone
Food and Beverage Manager (Former Employee) –  Dallas, TXFebruary 15, 2018
Food and Beverage Manager

Managed food, liquor, and restaurant operations inventory for a multi-million dollar company.
Balanced books, managed budgets, drove my staff to accomplish company goals on a daily basis.
Ensured excellent levels of internal and external customer service.
Complied with all health and safety regulations.
Daily reports to fellow management team on sales and productivity.
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3.0
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great pay
Culinary Manager (Former Employee) –  New York, NYFebruary 5, 2018
Team work at its best is what Hillstone does the training is top notch for both hourly and management hours are long often more than 12 hours in a day
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3.0
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Good money but will steal your soul
Server (Former Employee) –  New York, NYJanuary 18, 2018
Very fast paced, horrible management. Good money but hardly worth it at times. Great people work there overall, though - you will make some good friends.
Pros
50% off at any location, really good money in tips, mostly great co-workers
Cons
horrible management, stressful beyond reason, lack of respect for work/life balance
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4.0
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The gold standard.
Server/FOH Manager (Former Employee) –  Dallas, TXJanuary 16, 2018
This is the restaurant by which all others are judged. Very busy and maniacal attention to detail. I learned more here about excellent customer service than anywhere else. They set the standards for the rest of the industry.
Pros
Very busy
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5.0
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Very demanding
Reservations Agent (Former Employee) –  Boca Raton, FLJanuary 15, 2018
Not the standard desk job. There is a lot to do under high pressure situations. Very big always on being super friendly but if you do not have the skills to independently get things done then I would not recommend it.
Pros
short hours
Cons
revolving door of managers
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4.0
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Fancy and professional work environment
Server (Current Employee) –  Dallas, TXJanuary 12, 2018
First we enter pre-shift with all servers and managers. We go through mistakes and expectations. Extensive team work is required. Proceed to wait tables and run food and drinks out to customers.
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4.0
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Great Experience for me
Waiter (Former Employee) –  San Francisco, CADecember 13, 2017
My experience with Hillstone was overall good. I learned a lot of new things about the food-service industry and experienced a lot of new and amazing people who I will always be friends with.
Pros
Good tips, Wonderful co-workers
Cons
poor management, always under-staffed
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4.0
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Upscale and Good Money
Senior Bartender (Former Employee) –  DallasDecember 5, 2017
5 years, steady income, upscale area and guests.
High Standards from employees, but you get a permenant schedule. ( no guessing what youll be working week to week )
You also get good compensation for the hard work you do. Health benefits from Cigna are really good as well.
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3.0
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Stressful
Server & Manager (Former Employee) –  Phoenix, AZNovember 30, 2017
Hillstone Restaurant Group does strive to be the best in their market. With that, comes high levels of stress and fear of job security. You must have a thick skin to work in this organization.
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Overall rating

4.0
Based on 72 reviews
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