At Home Work Place with Discount Hotel Benefits
Hilton Honors Customer Care Agent (Current Employee) – Carrollton, TX – November 9, 2018
I work for the rewards program so a typical workday consist of handling calls about customer stay posting complaints , problems with customers accessing their reward accounts, and property complaints from customer stays at Hilton hotels. I have learned that when you not only show empathy but are able to reiterate what customers have complained about, it lets them know that you are listening which tends to in many situations calm them down. Management is wonderful and I have absolutely no complaints. Since i work from home, the workplace culture is pretty flexible. Also, we are able to interact still with our managers and other agents through emails & live chats which can be very beneficial in getting answers to questions and/or concerns.
The hardest part about my job is that sometimes, tickets have to be created to resolve customer issues that can take a few days. Not being able to resolve an issue in that moment & having to disappoint people who are needing instant results is definitely the hardest part of my job.
The most enjoyable part of my job is when I receive praises due to resolving customer issues with the knowledge that I have worked diligently & tirelessly as an advocate for the customer. It gives me a remarkable feeling of appreciation for my efforts and hard work.
Healthcare is very expensive considering the salary