Guest Service Agent (Current Employee) – Ashburn, VA – August 7, 2013
Every day has different challenges. I enjoy showing guests how to take advantage of our location to have the best stay as well as how to best use our amenities. Some guests can be overly-demanding or aggressive, but for the most part, the guests are great!
Housekeeping (Former Employee) – Minneapolis, MN – August 17, 2018
Co workers were not very friendly. Lack of communication, I guess they had the I don't care about the employees attitude. I have always been a clean person and a team player but it's kinda hard when that is over looked.
Director of Revenue Management (Current Employee) – Houston, TX – August 14, 2018
The best career move I made was joining the team at Hilton Worldwide. The property management is focused on improving the lives and careers of every team member. This culture is extended all the way up the corporate structure.
Opportunities to advance knowledge and skills, community outreach, and THRIVE through work/life balance are primary focus for the company.
Housekeeper (Former Employee) – Waikoloa, HI – August 14, 2018
They dont give you that many days off. 1 day off per week normally. In the contract its 14 rooms but they try to force you to take other workers rooms cause they cant finish it instead of them asking you to help them.
Driver (Former Employee) – Omaha, NE – August 14, 2018
Please dont waste your time and energy working here. It's a very cutthroat environment including management. They will work you for everything you're worth then spit you out. They promise things and cant deliver. HORRIBLE COMPANY to work for.
I recently left this position for a better opportunity, I had only worked here 18 months while in school. I left because the sales expectations were too high, they started sending us non productive calls on purpose and sending the better calls to the overseas agents. More and more calls are being outsourced, causing mistakes on reservations and we have to fix them, and ruin our sales stats. Everything is about a stat. Customer surveys, sales percentage and how high the room rates you book are how we Were measured, all the while saying they are customer focused. They are focused only on the customers wallet. They want us to sell the highest room rate possible, yet they advertise rates lower than our required threshold. I matter what location a customer calls for, your average room rate requirement will be fixed. So if a guest wants a room in Phoenix and the rate is $89, your required daily room rate is $160. These are unachievable goals, except by the lucky few who consistently get NYC properties or for luxury hotels. For the vast majority of agents, it’s not possible. I heard in the past they used to have free hotel stays, and fam trips, but those were gone while worked there. I agree with the previous comments about working for liars, and How they say they listen. They don’t, and they will disguise changes made to our incentives as good things, all the while not disclosing how much money they are taking from agents. For most people, you won’t be able to afford it work here. The low pay, limited advancement opportunities (no advancement for Part time agents at all) more... and the fact you have to pay for your phone and internet, and get no reimbursement. I tried to apply for several posisitions, I was a apart time agent, they would not allow other departments to work part time. Your supervisor likely will never had any phone Time, or they may have been hired a whopping 6 months ago, like mine. I considered myself a new employee, yet they allowed someone who worked there six months to get promoted to supervisor simply because they were full time. My boss had no clue About policies or procedures and would always provide me with incorrect information. I would say if you are thinking of working for Hilton in the Reservations department, that you should keep looking. There are better opportunites out there. I found a better one so can you.less
Working from home, no commute, some travel benefits
Pay for own internet, phone, high expectations, low pay, stressful, demanding supervisor, incompetent supervisor, no advancement, dead end job
Guest Assistant (Former Employee) – Home Based – August 13, 2018
Working for Hilton was a great learning experience. Great feeling help customer locate a great hotel, and provide free stays when able. Love speaking with customer and resolving issue quickly and to there satisfaction .
Reservations (Former Employee) – Tampa, FL – August 13, 2018
I worked here for what seemed like forever. Thankfully no More. They treat their employees like trash, micromanage, and lie to them. There are unreasonable sales expectations, numerous goal setting meetings. Instead of guaging us on how accurate we are or how well we serve our guests, we ar strictly graded on how many sales reservations you make (doesn’t matter how unethically you get them) and how much money you can charge the guest. They are investment company, and no longer a hospitality company, I’m sad to see the transition of what I once thought of a wonderful place to work, to a militant sales environment. Hilton says they value their employees, and that they listen to them, however they only pretend to. A customer can provide a survey, incorrectly input a value, and it completely kill your raise. Or worse still, if you are a high partner transferor (that’s supposed to be a good thing) and you don’t get many customer surveys, you also won’t get your raise. I have to say it was the greatest waste of my youth working here, the only reason I stuck out so long is because of the travel benefits. Nowadays, those are waning, they charge employees higher rates than they used to- no free stays. Shouldn’t they encourage us to stay at our hotels so we can provide a customer a first hand account? Nah, just guess, or lie, they prefer it that way. It’s the only company I have ever worked where your supervisor has no clue on how to do your job, and never had to. They allow a software to sort your calls, and flag pieces of the sales script you miss. They call this engaging in conversation...Imore... call this micromanaging. I’m a grownup, I don’t need anyone telling me what to say, when and how often. Not to mention literally every second of your time is accounted for, they hold meetings against your customer focused time which impacts your raise. Punish us for attending a meeting they require..punish us for having to start up our computers for work and punish us for their system malfunctioning. Not anymore! I have flown the coop!less
Working form home, travel benefits
Low pay, high expectations, stressful work, micromanaging bosses, clueless managers, and working for liars
Front Desk Supervisor (Current Employee) – Collinsville, IL – August 11, 2018
Hilton is a good company to work for. I do however wish they would offer paid maternity leave like some of their biggest hotel competitors. Very good chance of advancement if you are willing to put in the work and learn. This job can become stressful at times if you are not a people person. A lot of thinking on the feet type of work as well! Overall good company to work for!