This was a fun, social, educational and laid back workplace
Working for HMS has helped evolve my customer service skills, I have developed a better understanding and more awareness of how and when to assist the customers, even when they may not call for assistance by observing body language. I have learned so much at this company ranging from an employee aspect and a travelling customer aspect as well. There's a variety of managers, majority of which were pleasingly professional, understanding, supportive and laid back, while others were not so much as I transferred to several different HMS host ran restaurants. I 'd say one of the hardest parts of the job was having to await management assistance for any errors that were made while management was not available in the unit due to other managerial tasks. Additionally, it was also difficult when some management staff allowed specific employees to overstep supervisor authority and allowed them a significant amount of power over other staff members in the unit. The most enjoyable portion of the job was assisting and meeting new people every day and learning more about travelling as well as geography. Depending upon the season, it would determine the flow and consistency of business ("traffic"). I advanced on several occasions from server, to bartender, supervisor and was nominated to become the customer service trainer of all HMS host restaurants for that location.
Free / discounted lunches / Starbucks beverages from all of HMS contracted restaurants on site
Too much authority / power and independence among employees