The comp plan for reservations is decent, you do have to build a pipeline and hope people don't cancel their reservation or else you don't get paid on it. You are not paid on bookings, you're paid on showed tours. So you do have to wait until guests show up to their tour to get paid. The management is a hit or a miss, there are a few that genuinely care for their agents and go the extra mile. On the other hand, there are many that simply could care less and don't do their job. The parking at the call center is awful, be prepared to get to work 20 minutes early at least, to find parking. The Holiday Inn discount is terrible, if you're working for the discount you're better off at Hilton or Marriott. The most enjoyable part about this job is definitely the people I work with (sometimes). You cannot eat at your desk, not even snacks. No decorating the desks and absolutely no phones on the floor.