Great culture shadowed by business practices
Sales Representative (Former Employee) – Indianapolis, IN – March 28, 2018
Company culture here is second to none, and you will always have support from your peers and managerial staff. The managers are all previous Home Advisor sales representatives that achieved success, so they are very knowledgeable in each industry and more than happy to help.
However, the sales process here encourages VERY pushy sales tactics that are sometimes overwhelming for prospects and uncomfortable for sales reps. They shoot for a one-call close approach, without much rapport building, and after sign-up most reps don't maintain contact with clients. I thrive off of building lasting relationships and maintaining trust with my clients, so this was something I didn't agree with.
Lastly, job security is very stressful here. You have 2 weeks to hit your quota, and if you don't hit that you have another 2 weeks to re-hit a specified # of sign-ups or else you will be let go. In a job where you must get their credit card and SSN over the phone, and most of the time push for it on the first call, you can see why this is sometimes difficult week in and week out.
Very friendly atmosphere and plenty of de-stressers around the office (arcade machines, bean bags, etc.)
Lack of job security, very fast-paced, lack of client rapport building