Home delivery link allows the management staff to have an entreprenorial style of leadership. I was in charge of a 7 day a week multi shift operation. There was a good set of SOP's to guide me thru my day and a great support staff, to answer any questions I had. Sadly they do not have many facilities in my area.
Dispatcher/Customer Service (Former Employee) – Aurora, CO – May 24, 2019
poor management plain and simple. Manager always thought he was GOD..He had no communication skills did not work well others the always bumping heads with clients. Never gave any complements always we can do better,
OFFICE ADMINISTRATOR/ DISPATCHER (Former Employee) – Cudahy, WI – March 30, 2019
Management at this company sucks you have a drug addicted for a manager and everyone is out for self if they don’t like you they will work together to lie on you to get you out there’s one girl there who is to never be trusted she’s fat she looks like a marshmallow and she really is just the company pet
I learned a lot about customer service and that you can make friends at the work place great environment. Some days would be long waiting on the last trucks to arrive in check in with the dock but it's part of the job
Customer Service Assistant (Former Employee) – Portland, OR – July 18, 2018
I would really recommend working at HDL for the simple reason that it was both fast paced and stressful. but it was really fun if you like a high stress situation. when we were not on the floor of the warehouse we would do our office duties and the atmosphere was relaxed. It was a fun environment to be in and a close family that we became. I still speak with my ex coworkers from time to time to see how everyone is doing. like I said it was stressful on the floor but relaxed in the office.
Working as a dispatcher is not rewarding, not fulfilling and there is little room for advancement. I appreciate the opportunity this job gave me in that it gave me a steady job. However after working there for a while you realize this isn't where you want to spend your life. It's a good job for as long as you can stand it.
Billing and Claims Coordinator (Former Employee) – Nashville, TN – June 25, 2018
Processed all payroll for Nashville Location.I made sure the sub- Contractors got paid for the completed delivery's they made. I also processed any claims that the sub-contractors may have caused during the delivery.
Account Executive Assistant (Current Employee) – Portland, OR – June 25, 2018
Extremely long work hours. Account Executive is limited to the overtime pay for hourly employees. Mostly suggesting they will take care of it with additional time off. Account Executives place their own failures on the Assistant and does not work on routing the delivery route properly, Shows serious preferential treatment and leaves a perception that the Account Executive is receiving kickbacks. Does not making routes fair for all drivers, not just some. No integrity, no values, and no personal communications skills.
Dispatcher (Former Employee) – Edison, NJ – April 30, 2018
Was a very good place to work because you get to know others and personal level I learned how to read maps and be able to geographic location my schedule was the hardest part because I moved and the distance was troubling .
Upper Mangement very dubious or shady. Lack of Upper Management support for employees, even when sales/profit/numbers are awesome. Do not waste your time, will lay you off for no reason, no regard or notice to you. Not sure if owner/CEO is aware of what really goes on but definitely should consider paying attention.
ROUTING COORDINATOR/DISPATCH SUPERVISOR (Former Employee) – Phoenix, AZ – November 3, 2017
Very unorganized and non stop working. We never had time for meetings or proper training. Management was ok however a lot of miscommunication leading to failure as an account. Management always on Facebook or "routing".... Management promised a increases in pay for months however that was never granted. Majority of our documents and everything we did had to be printed out leading to a large paper trail that was always a mess when it came to billing. Also it took majority of the day printing and filling out paperwork. Very old school method of doing things that lead to making situations tedious and stressful.