Working at Hook & Reel: 13 Reviews

Was not 1 cohesive team. New franchise BOH/ FOH we’re not to talk at all. Lack of Communication . Lack of policy. Lack of support. Great concept beautifully decorated

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Fun

Busser (Former Employee) - Waco, TX - November 20, 2023

Fun place to work at I would recommend anyone to work there. The staff is always nice. Just make sure your work is done and no one will complain to you.

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Hook & Reel insights

Based on 200 survey responses

What people like

Feeling of personal appreciation
Time and location flexibility
Ability to meet personal goals

Areas for improvement

Inclusive work environment
Sense of belonging
Support from manager

High paced fast work environment

Hostess/Cashier (Former Employee) - Elmwood Park, NJ - November 8, 2023

A day at work you will quickly realize you’re being over worked . Everyshift you’re doing more than you are paid to do . Managers and boss pick favorites and you’ll definitely feel it and know it

Pros

No pros

Cons

Unpaid breaks, employees and managers hours

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Good place to work

Bartender (Former Employee) - Denver, CO - November 7, 2023

Worked here during year of 2022. Good money, good management. Wasn't a fan of the owner but the people there made it worth it. Had to move and commute was too far or else I'd still be there.

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Normal work for bussers

Busser (Former Employee) - New Jersey - November 6, 2023

Work load is regular and highly manageable.I Would recommend.Fast paced and keeps you on your toes.Simple tasks,simple time sheet and simple employee manager relationship.

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Horrible managed and very unclean

Bartender/Server (Former Employee) - Lauderhill, FL - September 3, 2023

Management didn't care about anything. Place was dirty especially behind the bar and where they cooked there food at. I used to literally clean dead roaches out of the ice bin and clean refill ice.

Pros

None

Cons

A lot

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Fun environment Bad management

Host (Former Employee) - Gaithersburg, MD - August 3, 2023

It was a cool place to work with the my co workers but the management didn't know how to run a store you can tell they were all new we would have a new manager every month because they would always quit because of the owners. LoL

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Good

Server (Current Employee) - Hicksville, NY - June 28, 2023

It’s good if you do what you need to do, the money is good and the team memebwrs are all great. It’s fun and the food is also pretty delciious. The kitchen staff is awesome

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Horrible place

Training General Manager (Former Employee) - Multiple - June 13, 2023

Bad experience each location independently owned by 2 different franchisees that never get along with each other. Always told different things from day to day

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It was stressful for no good reason, and I wouldn't go back

Bartender (Former Employee) - West Orange, NJ - June 7, 2023

What is the best part of working at the company?Hi volume for dinner and quick turnaround What is the most stressful part about working at the company?The Owner/GM being an unstable micromanager that doesn't keep his word, or even remember what he promised What is the work environment and culture like at the company?Zèro care for what you have going on on life, and don't let them know you have a 2nd job b/c they will slash your hours and treat you like a second-class employee What is a typical day like for you at the company?There wasn't a typical day. Due to management, you never know what to expect.

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Jobs at Hook & Reel

Fast-Pace, High-Volume Bar - Supportive Management

Bartender (Former Employee) - Odessa, TX - May 23, 2023

I had the pleasure working at Hook & Reel Odessa, and my experience was all positive. I had great management who worked with me, lifted me up when needed and made sure to let us know we were appreciated. The great tips didn’t hurt either!

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no room to move up

Hostess/Cashier (Former Employee) - Brooklyn, NY - March 30, 2023

What is the best part of working at the company?The customer were the most joyous to be aroundWhat is the most stressful part about working at the company?The management and being unorganized What is the work environment and culture like at the company?The Diversity of people depending the day and time What is a typical day like for you at the company?Idk I was employed but not scheduled

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Great but,

Server (Former Employee) - Orlando, FL - January 20, 2023

working here is lovely and staff are great but the money is a hit or miss. the area of this location attracts a lot of customers that does not tip very well.

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