Great stepping stone, can be very stressful and micromanaged
Customer Care Service Associate (Current Employee) – Wall, NJ – July 11, 2018
You have to be opened to change. If you are a person that does not like change or speaking to people on the phone, this job is not for you. Started out with about 4 months of training. Some of it was fun, some was not. You do learn a lot but there are some things they cannot train you for. Once you get up on the floor, the fun is over. Typical day you can take anywhere from 25-40 calls a day. You are on a strict schedule and if you are off the phone and it is not your scheduled time, someone will call your line or send you an instant message. You get a 15 min AM break, a 30 minute lunch (sucks) and a 10 min PM break.
You are reviewed on a monthly basis, you have to meet certain numbers and be within adherence, you have to maneuver through at least 10 systems a day.
Only good thing is some of the people that work here. Morale here is very low. Big company but they can do better with functions and showing appreciation to their employees.
You don't have enough time in the day to do what you have to do, it is very easy to fall behind here.
You basically are glued to your desk, if not you are out of adherence.
Limited break, hours, Adherence