Counselor (Current Employee) – WNY – February 17, 2019
Turnover of staff is nonstop, VERY young employees straight out of college with no professional experience and treat clients like they're beneath them and are disrespectful to them. They spend a lot of time and money training you, but hardly any of what they preach is implemented when it comes down to it. A lot of unprofessional behavior goes "unnoticed" by management, favoritism is evident. No verbal or written warnings given if you make a mistake, they will just fire you. Staff is very gossipy, cliquey, a lot of he said she said, upper management tends to take the side of those they like better. Backstabbing and lying amongst staff. Lots of people on power trips. Overall, the company itself higher up seems to good, but by the time you trickle down to your own place, it's very confusing because EVERYONE does thing's differently, even though the guidelines and rules are supposed to be the same throughout the company and buildings, it's not depending on who you work with. What one person does that goes unnoticed, will be wrong if you do it. They will watch you make mistakes and then report it to upper management behind your back instead of telling you what you should or shouldn't be doing. This is supposed to be a field where you want to help people, but the staff (with the exception of a few good ones) are always so cold and disrespectful to the clients. Work here at your own risk is all I can say, the only one who will lookout for you, is you. If I didn't need this job so much, I'd have quit a long time ago... you're supposed to be helping the clients, but can't talk to themmore... too long or you'll be accused of having an inappropriate relationship with them. A coworker was just fired for that because she cared about the clients and wanted to build respect with them.less
Being afraid to help clients "too much" for staffs liking
Mental Health Counselor (Former Employee) – Niagara Falls, NY – November 14, 2018
Great trainings offered at the company. The staff were very knowledgeable and plenty of opportunities to collaborate. Plenty of room to use autonomy in the care you provide. Plenty of opportunities for supervision as well.
Managed Care Liaison (Former Employee) – Buffalo, NY 14215 – October 5, 2018
began work at 7:15. Learned to get authorization from insurance companies for patients treatments. Management was not very good. If you were in their spectrum of friends, you were treated much better than if you weren't. Thoroughly enjoyed the cooperation between the hospital discharge person and myself.
Chemical Dependency LPN (Former Employee) – Buffalo, NY – June 11, 2018
Horizon was an organization dealing with psychiatric and substance abuse issues. Although the work was collaborative, the team was poorly constructed and lacked leadership. The pay was poor for the industry, and there were no advancement opportunities for me.
RN (Former Employee) – Buffalo, NY – February 10, 2018
Don’t work there this company treats you as a number and expects you to commit your life to them yet will not have you’d back if you need it. They are awful and treat employees with little respect. There is favoritism among management and clinicians.
Company that hires straight out of college with no view for longevity or counselor care
Senior Counselor (Current Employee) – Niagara Falls, NY – October 28, 2017
get ready for unexacting standards and a constant environment of sleight of hand where one thing is preached while the opposite is put into effect. they hire young unexpierinced counselors that are so thankful to have a job they don't realize the unrealistic expectations that are being put upon them. in order to try to achieve the work load they then end up doing 2 - 3 hours of work at home each night and have no work life balance for poor wages. a rewarding job where you truly get to help people and see peoples live change is over shadowed by the fact that you can't live your own. Turn over at this company is CRAZY. After 4 years I am among the veterans.
Counselor III (Former Employee) – Niagara Falls, NY – August 23, 2017
For the most part I enjoyed this job, it was, at times, satisfying to be able to help clients work through life conflicts. The management was always wiling to help new employees and build up confidence as well as clinical authority. I learned so much at Horizons, I was able to apply the skills and interventions I learned in college, as well as I learned how this type of work can affect the worker in the field. The most enjoyable part was helping others work through situations. The hardest part was only being able to help the clients so much and seeing them fall.
Counselor (Former Employee) – Buffalo, NY – July 12, 2017
What it comes down to is there is no support. You will have paper work until the end of time with no support. When you have a personal crisis they will ask you to leave the job instead of offer options or provide support. They lack compassion for their employees and really see everyone as replaceable. They overhire and prepare to replace which in result provides you with feeling little value. In the job they care more about seeing as many clients as possible to make money versus counselors taking time to make documentation right or process a session. In result aiding in burn out. This is the job you will usually have to skip lunch (which isn't paid for), come in early and leave work with no compensation for it.
Room for improvement, fair starting salary
No support, work overload, little time off, no sick days, little holidays
Administrative Assistant (Former Employee) – Tonawanda, NY – March 23, 2017
Wonderful place to work if you enjoy making a direct impact on clients, even as support staff. Never dull, always extremely busy, and an amazing team environment within the clinic. Unfortunately, upper management does not truly recognize or value the importance of staff members, their skills, and their connections with the clients. Degrees are required but not paid for. Salary is low with little room for advancement or raise.
Amazing coworkers, ability to help others
Low salary, stressful environment, high workload and unreasonable expectations