Guest Service Agent at Hostelling International

Reviews

Guest Service Agent in New Orleans, LA

on September 1, 2019

Working here has been pretty miserable. Very low pay and strict rules. You're constantly being surveilled and management gets angry if you seem too relaxed or content. I have frequent panic attacks now after not having them for a long while and I feel like my health is rapidly deteriorating. There are so many job duties in addition to your main ones and it seems like more are added every week. Tak...

Guest Services Assistant in Houston, TX

on August 19, 2018

Great place to work

I want to say as an organization that Hostelling international really does care about people as a whole from their travelers to their employees. Hours are flexible you can choose to switch between full and part time when necessary. The one reason it was so hard to leave this job was because I had an amazing team of coworkers and a proactive Manager. Anytime I had an issue with a guest, something n...

Guest Services in Boston, MA

on April 1, 2018

Customer Service

Give great customer service to each and every customer who comes to HI to stay. I learned about the many cultures around the world that visit the HI. I experienced different aspects of the management role. The workplace culture was very diverse. Hardest part of the job at times was some of the customers. Unfortunately, you cannot please everyone no matter how hard you try. My best experience...

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