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Hostelling International

Hostelling International Hostel Assistant Review

Good place to work, little room for advancement

Hostel Assistant (Former Employee) - California - September 30, 2021

As with most front-line hospitality roles, there's little room for advancement, which led to a bit of boredom and stagnation for me after a few years. The PTO is quite good and they cover nearly all of your medical benefit costs. They try to do great, with meaningful missions, but can miss the mark on inclusiveness at times, in part due to shared accommodation settings and trying to please other guests. The pay is probably about average for the industry.

Pros

Medical and Dental Benefits, great PTO accumulation, positive mission, free stays at HIUSA hostels

Cons

mediocre pay, little room for advancement, stagnation

Ratings by category

4.0 out of 5 stars for Work/Life Balance

3.0 out of 5 stars for Compensation/Benefits

3.0 out of 5 stars for Job Security/Advancement

3.0 out of 5 stars for Management

4.0 out of 5 stars for Culture

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Easy Going Environment

Live-In Hostel Assistant (Former Employee) - Eastham, MA - November 29, 2016

I worked at one of HI's seasonal hostels and I enjoyed the fun loving attitude of the management and the easy going atmosphere of the workplace. An average day could consist of laying out breakfast for guests, cleaning rooms and the main area, checking guests in, doing laundry, answering guest inquiries, and much more! You absolutely must be good with people, even more so if you have a live-in position. It can be wearing. But some guests are amazing and make it all worth it. I loved the people I worked with and that made the hard days so much better. If you like helping people and cleaning, and you want free food and potentially free housing, then this job is for you.

Pros

Free food, free housing, laid back atmosphere

Cons

Constant Guest Inquiries

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Casual workplace. Supportive coworkers and fun job

Front Desk Associate (Current Employee) - Boston, MA - February 20, 2023

Casual workplace. Very busy at times. Need more staff - working on getting them. Nonprofit organization with great mission. Everyone seems to try to be positive and supportive.

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excellent Mission and people

Vice President, Northeast Region (Former Employee) - Boston, MA - December 16, 2022

loved the Mission. wish overall goals and potential giant shifts in priorities were better thought out and just more transparency overallFun office environment, even better environment at most hostels. loved the variety of hostels and locations

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