Hostelling International
Work wellbeing score is 71 out of 100
3.9 out of 5 stars.
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Hostelling International Employee Reviews

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Location
United States50 reviews

Ratings by category

3.8Work-Life Balance
3.5Pay & Benefits
3.3Job Security & Advancement
3.5Management
4.0Culture

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peoplemanagementgreatjobworkhardhostelenjoy

Great mission but lackluster support from upper management.

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The most useful review selected by Indeed
Working with HIUSA has been a pleasure yet stressful. Hospitality leans toward a high-stress environment and lack of support from upper management made it difficult to get anything done like maintenance repairs that kept getting pushed back This location ended up closing due to the pandemic. Met some great people and heard great stories.
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Casual workplace. Supportive coworkers and fun job

Casual workplace. Very busy at times. Need more staff - working on getting them. Nonprofit organization with great mission. Everyone seems to try to be positive and supportive.
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Hostelling International insights

Based on 20 survey responses
What people like
  • Time and location flexibility
  • Sense of belonging
  • Inclusive work environment

excellent Mission and people

loved the Mission. wish overall goals and potential giant shifts in priorities were better thought out and just more transparency overallFun office environment, even better environment at most hostels. loved the variety of hostels and locations
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Good experience

It's a company that cares about its employees and goes to great lengths to make sure they are treated fairly. It was a good experience, I definitely enjoyed it.

Pros

They care about giving you breaks, positive work culture, meet people from all over the world.

Cons

Typical hospitality stuff: pay is not everything it should be. Sure it's gotten better
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Good place to work, little room for advancement

As with most front-line hospitality roles, there's little room for advancement, which led to a bit of boredom and stagnation for me after a few years. The PTO is quite good and they cover nearly all of your medical benefit costs. They try to do great, with meaningful missions, but can miss the mark on inclusiveness at times, in part due to shared accommodation settings and trying to please other guests. The pay is probably about average for the industry.

Pros

Medical and Dental Benefits, great PTO accumulation, positive mission, free stays at HIUSA hostels

Cons

mediocre pay, little room for advancement, stagnation
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fun place to work

Good place to work fun guests and really good culture Company actyally cares about you and set ways to reach your goals. Great fit for a summer job.Ok
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Es una gran Empresa para trabahar

Ambiente de trabajo bueno .buen equipo se trabaja sin presión
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Serviceable

A company that cares about its members. Hostelling International USA believes in the power of travel to foster a deeper understanding of people, places, and the world around.

Pros

Accommodating

Cons

Limited opportunities
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Fun place to work

Fun place to work. Promotes travelling. Management can be a little more professional. You can stay at other locations for free around the world. Training are hands on and fun as well.
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most enjoyable part of my job is the communication

The communication i have with staff and guest's to me is the most enjoyable. I believe it is important to not only connect with the people working around you but also establish a dependable attitude to keep the environment uplifting.
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Es una compañía buena

Es buena compañía los jefe son muy amables con todo el personal
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Flexibility and diversity training just came natural with the work!

As maintenance manager I am always building upon preventative maintenance so that I can fulfill the day's requests from the different departments. The day begins with yesterday's planning for today! Then, by mid morning the agenda changes, and that's where flexibility is the word for the day! Hostelling International has given the opportunity to grow and understand on how to work with a diversity of people, culture and minds... The most enjoyable part of the job is creating a collaboration with all he departments creating inter- department teams and getting so much done! I loved it! Finally, I am allowed to complete projects using project management, again, things moved forward...

Pros

Promotes time off for well being...

Cons

For maintenance managers, little room for growth...
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Fun place

A good job to have I really wish they never let me go I like this job but really didn’t like my supervisor he was not so cool and alway trying to tell me how to do my job when I was their longer then him I was and still is a good housekeeper

Pros

No

Cons

Nothing
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Wow!

OMG worst company ever. Management is horrible, the Assistant GM is a looney tune who wants total domination and wants everything and everyone who does not agree with her to be fired. She isn't fit to be in management, and is nothing more than a liar who is bent on destroying everyone's lives who go against her. Now, she's trying to have the GM and front desk supervisor fired so she and the manager on duty can run the hostel.

Pros

None

Cons

Everything
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So stressful with little reward

Working here has been pretty miserable. Very low pay and strict rules. You're constantly being surveilled and management gets angry if you seem too relaxed or content. I have frequent panic attacks now after not having them for a long while and I feel like my health is rapidly deteriorating. There are so many job duties in addition to your main ones and it seems like more are added every week. Taking this position feels like the biggest mistake I've made this year.
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Room to be creative, work independently and well as collectively

A typical work day begins at 10am, we are a national organization so that time is most convenient for our West Coast colleagues. Monday there are team meeting, Tuesdays are one on one meeting with your director, and Wednesdays are manager meeting with other hostel departments. There are 4 education programs a month that are promoted, created, and facilitated by the sole Education Administrator on site. There is a lot of room to create programming that positively impacts the community.
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Decent

Great benefits but not competitive in terms of salary, work/life balance, and professional development. For a non profit it's not a bad company but they can do a lot better to attract and retain talent,
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Flexible

If you have school thing to do Night audit is for you .You will have time to do other stuffs while you are in the clock.Schedule is flexible as long as yoi communicate with your manager
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Fun Workplace

I was able to experience different cultures all in one place. Fun place to work great for college kids or travelers. I would work here again and refer people to stay.
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I need a new job

The only benefit of working here is that as long as the cash drawers are not short and guests are checking in, management doesn't care. People do whatever they want, there's no accountability for anything, and if you complain, you either are retaliated against, or fired. Favoritism runs rampant throughout the hostel, sad to say, and there are individuals working here whose behavior is antithetical to the hostel's mission. But hey, as long as their bottom line is not affected, who cares about the employees, right?

Pros

None

Cons

Everything
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Not good

You will not be appreciated. Period. No matter how hard you work. Delusional management. Work work work. Some hostels are cool - some are sad shacks.
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Overall rating

Based on 68 reviews

Ratings by category

3.8 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Compensation/Benefits
3.3 out of 5 stars for Job Security/Advancement
3.5 out of 5 stars for Management
4.0 out of 5 stars for Culture

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