HostGator Employee Reviews

3.2
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Based on 115 reviews
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Found 112 reviews matching the search See all 115 reviews
1.0
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Garbage Company
Sales Consultant (Former Employee) –  Houston, TXApril 4, 2018
Hostgator is a place to learn Linux at near-slave wages. Management will put you in a dead-end position, while promising a bright future. I'm glad I got out when I did.
Pros
Free Lunches, though terrible food quality. PTO
Cons
Terrible Corporate oversight. Poor Management. Low Pay. Draconian Policy
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3.0
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Great Place To learn and Start Off
Web Advisor (Current Employee) –  Houston, TXFebruary 10, 2018
Overall it is a good place to work at but the main issues are going to be with management. It is really hard to get the upper level management to change anything.
Pros
Free Lunch
Cons
Schedule
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5.0
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Fun Workplace, Pool table, ping pong
Jr Administrator (Former Employee) –  Houston, TXJanuary 23, 2018
Fun and friendly workplace, the only bad thing about it is the communication between the customers and the company. Customers need have a way to learn the companies product so they can use it correctly without being punished
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2.0
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Looks better on paper
Linux Administrator Level 1 (Former Employee) –  Austin, TXDecember 20, 2017
It is your typical web hosting sweat shop company. The CEO/Owner has many penthouses but never passes on those benefits to his employees. You know a company by their insurance benefits. The company would make employees who were not management pay over 400 dollars a month if you had kids. The hours sucked and not much place for advancement.
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4.0
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Not a bad place to start for web hosting experience.
Supervisor (Former Employee) –  Houston, TXDecember 14, 2017
Just what the title says. It's a good place to get your foot into the door with web hosting experience as they'll train you from the ground up. Over all the culture is nice and most of the people there are friendly and willing to help.
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5.0
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An excellent company to work for.
Datacenter Technician (Current Employee) –  Houston, TXDecember 6, 2017
A very easy going workplace. There is the occasional large workload. The overall workplace culture here is great and I've learned a lot since being here.
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2.0
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Starter Job at Best
Web Adviser (Former Employee) –  Houston, TXNovember 20, 2017
Extremely fast paced job that is made worse by upper management crippling you. You will learn extremely valuable skills, but will be paid next to nothing for what you're actually doing.
Pros
Good CoWorkers, Learn new things
Cons
Frantic, stressful
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1.0
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Great before endurance.
Web Adviser Level (Former Employee) –  Houston, TXNovember 14, 2017
This company was heralded by many who worked there prior to Endurance taking it over, and many of those employees are still looking at what hostgator.com was and not what it has become. It is now a call center that pushes Web Hosting products on their small business clients when those clients do not need to be sold, they need a product that works.
Pros
Great pay
Cons
You will be fired without reasons, no way to know when u broke rules.
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4.0
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Hostgator.com was a fun place to work
Technical Support (Former Employee) –  Houston, TXSeptember 27, 2017
At Hostgator, you were constantly busy and learning new things daily.

The work culture there was one of a very close-knit team working toward one larger goal.

Hostgator offered many neat and extra things for the employees, like weekly professional massages.
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2.0
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Partiality and Discrimination
Web Support Analyst (Former Employee) –  Houston, TXSeptember 5, 2017
Company is Okay but management is not good. Partiality and Discrimination is very common . People get fired everyday. There is no sense of job security .
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3.0
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Good place for beginers
Pending / Fraud Analyst L1 (Former Employee) –  Houston, TXSeptember 4, 2017
Is a great place to work for highschoolers, or those just starting their career. However there is no real opportunity to advance. The environment can be very dramatic and many employees are being fired as they outsource.
Pros
Free food
Cons
No advancement
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3.0
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Prepare to Suffer in a Laid Back Environment
Jr. Systems Administrator (Former Employee) –  Austin, TXAugust 27, 2017
Hostgator culture is similar to that of the tech industry where most people are friendly but the workload was next to impossible. I was expected to take 5 chats at a time.
Pros
Free lunches, good coworkers
Cons
Heavy workload
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3.0
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Heavy Workload
Jr Systems Admin (Former Employee) –  Austin, TXAugust 27, 2017
I worked at HostGator in 2012-2013 as a Support Agent. Back then we had to attend to 5 chat conversations at a time which was never easy. I liked that there was always free food, massages on Mondays, and beer on Fridays. Most people were friendly, but the workload was unbelievable.
Pros
Laid Back Culture, Free food, free coffee, good schedules
Cons
Workload
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4.0
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Fun place to work
Customer Service Representative (Former Employee) –  Houston, TXAugust 13, 2017
HostGator was a very fun work environment. It was built by young people and they carry that culture with the company. It was interesting how many anti social people worked there but the managers were awesome. Lots of work to keep you busy and engaged.
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5.0
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Excellent benefits
Loyalty Representative (Former Employee) –  Houston, TXJuly 31, 2017
Great company to work for if you're willing to learn and commit to working hard. There's a learning curve you'll need to deal with before you're comfortable dealing with the number of clients you're required to work with at a time.
Pros
Free lunch and a store
Cons
The fast pace unless you can handle it
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3.0
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Good Starting Point
Web Advisor (Current Employee) –  Houston, TXJuly 22, 2017
A typical day at work is normally going in finding a desk cleaning the last persons trash off the desk, and then setting up for the day. After you set up your either doing chats or phones for the next several hours with a wide range of issues. After roughly half your shift you get to have a full hour break to go get food if you choose not to eat the free food that they offer. When work is done you power down and leave.

I learned a lot working in the ever changing hosting environment, however nothing prepares you for a chat or call involving the customers grief of something going wrong that you cannot resolve as its something out of your ability to fix and they were not prepared with a backup.

The management normally has your back and willing to help you learn more to advance however you will need to put effort in off the clock to advance.

The culture is normally trying to have fun but is hard to do with the environment that is more stressful then others would think normally. If you like to help others and then enjoy the company of your fellow coworker they normally have an outing once a month, this includes (movies, game centers, park/recreational, and on site festivities)

Nothing is easy when dealing with the angry customers who have either out of scope issues, or when the servers have issues. Another hard part is finding time to learn if you are busy at home and cannot do so at work.

I always loved helping people in a general sense so if you find it nice to help your fellow man you would like any customer service job, but its really nice to help those who lack
  more... the knowledge in the technical fields or those who want to work hard at something they were not good at. I also liked the outings and my friends that had a good time with me every day we worked together.  less
Pros
good friends, outings, learning technically
Cons
hard to advance, stressful
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1.0
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Cut Throat
Junior System Admin Level 3 (Current Employee) –  Houston, TXJuly 20, 2017
Decent company to get your foot into the web hosting industry including Linux System

Ever since Hostgator went public, the company culture has changed for the worse, and I mean A LOT worse.

Very sales orientated, and lost the focus and objective for "technical support"

Definitely takes a lot of self learning on the job and outside the job to suceed
Pros
Medical Benefit, Free Lunch
Cons
Cut Throat, metric base, very sale orientated
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3.0
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High stress. Great supervisors though.
Level III Technician (Former Employee) –  Houston, TXJuly 17, 2017
It's not a place to work if you don't know how to speak in regards to customer service. The technical side of things are mostly learned by you and go at your pace. If you don't work harder than need be then you'll get stuck. The work can be fun depending on the people around you. I stayed as long as I did because of the people rather than the work.
Pros
Benefits
Cons
Stress
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4.0
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Fun Workplace but too much going on to enjoy it.
Junior Linux Administrator (Former Employee) –  Houston, TXJuly 10, 2017
I enjoyed working at Hostgator. A regular day is just going to work, assisting customers and going home. Which is fine without all the stress of the additional work you have to do. There were down sizing that was done, the Sales and Customer Loyalty Departments were removed and those responsibilities go to the lower entry level positions which you have to start at. Extra work without the extra pay.
Pros
Free Lunch, Plenty of office parties, and Vacation based on the hours your work.
Cons
Closers of internal departments cause the entry level to take over other responsibilities, From tech support to sales to handling customer service issues, Without any compensation while taking over the new roles.
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3.0
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Laid back work enviorment
Web Advisor (Current Employee) –  Houston, TXJune 29, 2017
I would answer anywhere form 35 to 40 calls a day. Mostly talking to customer and clerical/ data entry. I learned how to fix database and basic repairs on a website.
Pros
free lunch
Cons
the management are not so friendly
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