Jr systems administrator (Former Employee) – Austin, TX – May 19, 2018
HostGator had some nice perks when I started working there, but as time went by they diminished somewhat. Hosting websites for small business is tough and even more so if the companies processes are not what they should be.
Jr Administrator (Former Employee) – Houston, TX – January 23, 2018
Fun and friendly workplace, the only bad thing about it is the communication between the customers and the company. Customers need have a way to learn the companies product so they can use it correctly without being punished
Linux Administrator Level 1 (Former Employee) – Austin, TX – December 20, 2017
It is your typical web hosting sweat shop company. The CEO/Owner has many penthouses but never passes on those benefits to his employees. You know a company by their insurance benefits. The company would make employees who were not management pay over 400 dollars a month if you had kids. The hours sucked and not much place for advancement.
Not a bad place to start for web hosting experience.
Supervisor (Former Employee) – Houston, TX – December 14, 2017
Just what the title says. It's a good place to get your foot into the door with web hosting experience as they'll train you from the ground up. Over all the culture is nice and most of the people there are friendly and willing to help.
Web Adviser Level (Former Employee) – Houston, TX – November 14, 2017
This company was heralded by many who worked there prior to Endurance taking it over, and many of those employees are still looking at what hostgator.com was and not what it has become. It is now a call center that pushes Web Hosting products on their small business clients when those clients do not need to be sold, they need a product that works.
You will be fired without reasons, no way to know when u broke rules.
Is a great place to work for highschoolers, or those just starting their career. However there is no real opportunity to advance. The environment can be very dramatic and many employees are being fired as they outsource.
Jr Systems Admin (Former Employee) – Austin, TX – August 27, 2017
I worked at HostGator in 2012-2013 as a Support Agent. Back then we had to attend to 5 chat conversations at a time which was never easy. I liked that there was always free food, massages on Mondays, and beer on Fridays. Most people were friendly, but the workload was unbelievable.
Laid Back Culture, Free food, free coffee, good schedules
Customer Service Representative (Former Employee) – Houston, TX – August 13, 2017
HostGator was a very fun work environment. It was built by young people and they carry that culture with the company. It was interesting how many anti social people worked there but the managers were awesome. Lots of work to keep you busy and engaged.
Great company to work for if you're willing to learn and commit to working hard. There's a learning curve you'll need to deal with before you're comfortable dealing with the number of clients you're required to work with at a time.
Web Advisor (Current Employee) – Houston, TX – July 22, 2017
A typical day at work is normally going in finding a desk cleaning the last persons trash off the desk, and then setting up for the day. After you set up your either doing chats or phones for the next several hours with a wide range of issues. After roughly half your shift you get to have a full hour break to go get food if you choose not to eat the free food that they offer. When work is done you power down and leave.
I learned a lot working in the ever changing hosting environment, however nothing prepares you for a chat or call involving the customers grief of something going wrong that you cannot resolve as its something out of your ability to fix and they were not prepared with a backup.
The management normally has your back and willing to help you learn more to advance however you will need to put effort in off the clock to advance.
The culture is normally trying to have fun but is hard to do with the environment that is more stressful then others would think normally. If you like to help others and then enjoy the company of your fellow coworker they normally have an outing once a month, this includes (movies, game centers, park/recreational, and on site festivities)
Nothing is easy when dealing with the angry customers who have either out of scope issues, or when the servers have issues. Another hard part is finding time to learn if you are busy at home and cannot do so at work.
I always loved helping people in a general sense so if you find it nice to help your fellow man you would like any customer service job, but its really nice to help those who lackmore... the knowledge in the technical fields or those who want to work hard at something they were not good at. I also liked the outings and my friends that had a good time with me every day we worked together.less
Level III Technician (Former Employee) – Houston, TX – July 17, 2017
It's not a place to work if you don't know how to speak in regards to customer service. The technical side of things are mostly learned by you and go at your pace. If you don't work harder than need be then you'll get stuck. The work can be fun depending on the people around you. I stayed as long as I did because of the people rather than the work.
Junior Linux Administrator (Former Employee) – Houston, TX – July 10, 2017
I enjoyed working at Hostgator. A regular day is just going to work, assisting customers and going home. Which is fine without all the stress of the additional work you have to do. There were down sizing that was done, the Sales and Customer Loyalty Departments were removed and those responsibilities go to the lower entry level positions which you have to start at. Extra work without the extra pay.
Free Lunch, Plenty of office parties, and Vacation based on the hours your work.
Closers of internal departments cause the entry level to take over other responsibilities, From tech support to sales to handling customer service issues, Without any compensation while taking over the new roles.