Great location by the San Antonio Riverwalk
Front Of (Former Employee) – San Antonio, TX – February 5, 2018
Hotel Contessa is a good place to grow, but you must have some experience and background in the field as training is almost none when applying to a management position. A person was expected to take over a role and "run" with it, very little support or feedback from higher management. The great thing about Hotel Contessa is that they actually make a strong attempt in being proactive to guest needs and concerns. Plan of actions were implemented when a bad review was submitted by a guest. All complaints are taken seriously and steps are taken to avoid the same issues again and again. This hotel ranks very high in my opinion in taking action to guest surveys instead of just returning a thankful or apologetic email.
proactive, attentivness to guest reviews and surveys
training and suport from upper management