Needs a structure. Trainers are not sure of materials. Ask agents for information. Can't handle questions with facts or materials that document their understand.Need more understanding of CMS guidelines and HPO's client's wants and needs.
Answered - Medicare Benefit Advisor (Former Employee) - Tampa, FL
Training was subpar. Enter at your own risk. They don't care about
their salespeople. They are expendable.
The company has THE BEST trainers I have ever had the privilege to be trained by - this year we had a trainer from GOOGLE in customer relations and sales. The last year I was here I had a Medicare trainer who ACTUALLY wrote the book - the instruction manual for the Center for Medicare and Medicaid Services. The standard of training provided here is impeccable!
Answered - Licensed Medicare and ACA Consultant (Current Employee) - Tampa, FL
Training was a joke, most people hit the floor not knowing what they were doing.
Answered - Insurance Broker (Former Employee) - Tampa, FL
Did not get any thing out of the training that they gave me 2 years later that I didn't already know.
Answered - Licensed Broker/Health Advisor (Current Employee) - Phoenix, AZ