HSN
Happiness rating is 59 out of 100
3.5 out of 5 stars.
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Working at HSN: 9 Reviews

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Location
United States9 reviews

Ratings by category

3.6Work-Life Balance

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WAH can be flexible work hours

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They changed the incentive program to almost nothing. The hourly wage is low.Every call is recorded and monitored to ensure excellent customer service.However the people grading your scores are inconsistent and unreliable.
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Working at HSN is like being part of a Family

HSN fosters team spirit. This company is for the person who likes to work together for a common goal, be part of the solution, bring their ideas to the table and ultimately always remember that the customer drives every interaction.

Pros

Great benefits, opportunities for personal and professional growth

Cons

It's retail, it's online & it's TV. Things don't always go right. One has to roll with it.
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HSN insights

Based on 248 survey responses
What people like
  • Ability to meet personal goals
Areas for improvement
  • Sense of belonging
  • Overall satisfaction
  • Trust in colleagues

So far so good.

Been in training for about 3 weeks now and so far so good. Can't complain. Pay is good, benefits are good too. Just waiting for the good action so I can give a real review
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How not to run a successful company

Working from home with a set schedule is the only positive aspect of this job. This company focuses entirely on its own profits and has no regard for the customer or employee. Ordering system and policies for customers are antiquated. Overseas order reps are poorly trained and difficult to understand so Customer Service must deal with the problems they created. They are trying to drive away the long time customers who have made them a fortune in favor of a mythical new customer target who would never tolerate such difficult return and refund policies and shoddy overpriced products. Customers are nasty and angry and employees must take the abuse or be fired. There seems to be no attempt to improve the customer experience at all as upper management is so out of touch.

Pros

Work from home; set schedule

Cons

Abusive customers, antiquated ordering system, low pay, no advancement
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Fun place to work for a shopper

The interview process was easy only about five questions. The training is throughout and very detailed so that when you start talking to people your not fumbling around. The trainers are very nice and make learning fun. The job is great for a person who likes to talk and loves to shop! My coworkers are very helpful. I work great hours. Plus there is over time always available.

Pros

Wah, great benefits

Cons

Low pay but steady increases, cannot work any where must work from home.
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A joke of a place to work.

They say it's fun here. Yeah rite whatever. People moan and groan here, it's like a daycare. I'd go elsewhere to work. If you don't stand up for yourself they'll run over you.
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Work from home experience was great

I'm disabled so this environment was special. They did well trying to fit those at home, with those who worked onsite. The wages were fair, and the hours flexible

Pros

Remote, part time, fair wage

Cons

Hard to reach a manager
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Benefits, and that's it

Really bad expirience for me. Horrible management. Super political organizational culture not based on talent or skill. If you're a good robot and no life, this ones for you! Change your schedule all the time, could be nights and weekends.
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The customers are more valued than the employee's

The day starts with numerous attempts to log in through HSN authenticator, which makes the beginning of the work day very stressful. Why? because you don't want to be late clocking in for work. It can take up to 30 minutes just to log in. Their systems are slow and lags a lot, everyday, every call. This makes it very difficult to do your job. You have to use a CRM which has about 5 to 6 screens, which you have to navigate depending on the type of calls you will receive. I did enjoyed navigating the CRM. Customers act privileged and expect to get a refund on shipping charges constantly. There were kind customers, most were not which made the job unenjoyable. Most long time customers know that they have more value than the employee. At this job the customer is always right. The customers and SRT's can speak to you any way they chose and you have to swallow it. You are reminded in training that you will be supported, but as long as the customer doesn't curse you out you can't hang up, if they do you can. The customer are smart not to use profanity, but they will degrade you with out profanity. A very toxic work environment. It will challenge your mental health. This is the most toxic environment I ever experienced. Beware.
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Overall rating

Based on 15 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.2 out of 5 stars for Compensation/Benefits
3.2 out of 5 stars for Job Security/Advancement
3.3 out of 5 stars for Management
3.4 out of 5 stars for Culture

Diversity score

44
out of 100
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