FLEX (Former Employee) – Roanoke, VA – September 13, 2018
I went in as a FLEX employee so I made my own schedule on an app on my smartphone. Sometimes shifts were cancelled but I knew that going in. Work isn't hard as long as you can be on your feet for 4-5 hours at a time. Management was a bit disorganized, but didn't bother me because I was only there temporarily. I would go back to work there if ever between jobs or if I just needed some extra money!
Not hard work
None really, except maybe management (most are okay and doing the best they can, but there are a couple that are clueless and not helpful)
Customer Service Representative/Call Center (Former Employee) – Saint Petersburg, FL – September 11, 2018
HSN has become increasingly sales oriented for the Customer Service Reps, having to upsell customers who call in. Customers often are very verbally offensive to the agents. Glad was able to get off the phones when I did but that department was shut down.
Fielded inbound customer service, sales (Former Employee) – Work from home – August 30, 2018
HSN is a shopping channel and the majority of its customers are much older, you either get the incredibly mean and rude customers or you get a nice customers who are slower than most. This company does not care about its employees and only values making more money. You are pushed to meet certain call handling times that seem unrealistic to most. It is back-to-back calls your entire shift, you have to remove yourself from taking calls just to use the restroom or take a sip of water while also worrying about your compliance being effected. They enforce policies that can be bent for certain customers at your discretion, but you are damned if you do and damned if you don't. so you never feel like you are winning. Had a very bad experience at this company. Only benefit is working from home which saves money, but you will be miserable here.
Customer Service Rep (Former Employee) – Piney Flats, TN – August 29, 2018
A typical day at HSN is taking approximately 100 phone calls per shift. I learned to not take negative calls personal. The hardest part of the job was not being able to make every customer happy. The most enjoyable was working from home.
working from home
being evaluated on so many different levels several times a month
Sales Associate (Former Employee) – St. Petersburg, FL – August 23, 2018
I worked nights for 4 years and it was a good experience. There are a lot of goals and I think sales associates should get paid more. Overall a convenient job for someone who needs to make some extra money without travel.
great discounts, work from home
goals are high, high call volumes during holiday season, not guaranteed hours
We were a subsidiary of HSN, and far away, so most of us had little interaction with HSN. We were happy to be able to sell some of our product on HSN, which greatly helped our bottom line. We had a good culture - we were a family.
Website Support (Former Employee) – Saint Petersburg, FL – August 14, 2018
Good pay and even better benefits. A great stepping stone to any career and much room for advancement. What made the job easy was the team work, everybody was willing to help to get the job done in a professional and timely manner.
Material Handler (Former Employee) – Piney Flats, TN – August 10, 2018
At HSN the rules and regulations were constantly changing. the pace is very fast paced with a very stressful work environment. The pay was good but to weigh out the good and the bad, the bad out weighs the good.
Fun work environment, great products, great employee discounts
Spokeswoman/Model (Current Employee) – Tampa, FL – August 6, 2018
-HSN is an all around the clock 24 hr job which gave me the opportunity to pick up shows when I was free -Great vendors and stylists -Learned to speak on air and how to improvise on live television -Advantage of a great employee discount when wanting to buy a product
An overall great place to work. Would definitely return!
Customer Service (WAH) (Former Employee) – Nashville, TN – August 1, 2018
Just as with any Customer Service role, there can be challenges. But HSN made is possible to face the challenges with ease and direction. The overall interaction with management, customers and the company was a great experience and I would love to go back!