Strong team growing stronger
Account Manager (Current Employee) – Rochester, NY – August 30, 2017
I've been at HubShout for many years as an Account Manager. To be honest, it didn't go well at the beginning and I was actively looking for a job.
But the company changed dramatically in 2016 as HubShout started to work on improving the overall culture of the company. Teams were formed to write company values, surveys were gathered and feedback heard openly. The entire management team was trained on listening skills. Book clubs were (and are) common where people from any job title exchange ideas and discuss difficult topics.
I noticed that the suggestions I was making started to be heard too. For example, I suggested that the entire QA process should be scrapped as it was hurting the culture. And that's what happened. In July of 2016 I supported the radical idea that the Account Managers should have no specific set hours to work, as long as their work was done. The company implemented this idea and people gained huge levels of freedom for their schedule. Many other teams have followed and implemented ROWE too.
A big complaint in the past was that there was no career path for employees. That has changed a ton in 2017. I was promoted, as were many other internal candidates.
The company is not perfect, but it is listening to feedback, growing revenues, and investing in their employees.