The only issue is low pay but they do offer good benefits. Management is communicative and you can have all the help that you need to do your job well. Computer technology is not the newest and this can be maddening. There is a unique opportunity to be paid for volunteer time and to get involved with many volunteer activities. The work can be fast paced and changes unexpectedly since we are responding to changing state and local guidelines and laws.
TEAM LEADER (Current Employee) – Lansing, MI – January 16, 2018
I love the direct reports and other associates that work in building. I like working with the Team Lead's in my building. The overall atmosphere is based on numbers and quantity versus people and quality.
Great Benefits and PTO
Resists change, Does not allow independent thought
Senior Outreach Specialist (Current Employee) – Lansing, MI – November 5, 2017
I love this job, unfortunately there is not real room to advance for those who excel at their job and need challenges. The pay is low for the type of work and monthly bonuses were unobtainable. Managers treat you very well and the people are great. Just no future here. The job is very rewarding as you help people get disability benefits who truly need your help. I never once left for home feeling like I didn't make a difference.
This company seems to be ideal at first, giving one an opportunity to help others. However given the type of work that Human Arc does it seems to focus more on generating funds than helping individuals. There's not enough compensation for employees based on the type of work and stories that one hears in the senior Outreach position. This job often causes stress and anxiety, and the company does not do enough to help balance out the difficulty of this position on an individual's mental well-being. Too often the goals for raises and bonuses are difficult to meet, causing the employees to take cases that are guaranteed wins as opposed to helping those who truly need the assistance. This is definitely a company that is looking out for the bottom line under the guise of being for the community and the betterment of those around them.
Poor benefits, poor compensation, uses PTO instead of sick time.
Team Leader (Former Employee) – Cleveland, OH – September 26, 2017
Human Arc once lived its mission, vision and values everyday. However, the company has been sold and a corporate mentality has now forced a "profits above all else" mantra that has lowered morale amongst employees and has lowered the quality of services to clients and members. This is a great place for a new graduate to get a start in the industry, but its really little more than a glorified call center now, and most associates move on after a few years. Once associates start to get too specialized (i.e. they cost too much) they are forced out. The pay and benefits are industry standard, and the working conditions are standard "Office Space" (cubicles, small cafeteria/lunch room, etc.). Do not expect additional amenities or perks in the office. Like many, many companies, there are several redundant levels of poorly-trained middle management that contradict each other, as there is a constant rush to promote associates to a level of middle management since its really the only career advancement offered here. Once you become a "Team Leader" or "Senior Rep", there is really no where to go.
Inexpensive parking, standard benefits, generous PTO
Patient Service Representative (Former Employee) – Springfield, MO – August 26, 2017
If you are not in their circle, you will be treated poorly. Look out for Nepotism.My advice is keep looking, if you want a job where you are respected and treated fairly. They recently sent out an email stating that the law did not require them to give 15 minute breaks and therefore they weren't to be taken. The people out of the circle do all the work while the others just float by.
I have the opportunity to take with me a new understanding of the Social Security Administration. A day consisted of inbound calls from clients who may have received a letter or brochure offering our assistance. when the call comes in the client is assessed to see if they qualify for our assistance with the application process.