A typical day at work for me is to clock in the payroll system, pull up my systems, check email, and then handle inbound calls. I focus on meeting my goals with quality, net promoter score, and customer satisfaction. There are times when the team exceeds and falls short but we remain a team. I laugh with members and coworkers which is the best parts - more... of my day. The hardest part of the job can be listening because when you do not actively listen to everything being said you can cause confusion and miscommunication. I have learned to listen and not to take everything so personal. - less