Questions and Answers about Humana

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If you were to leave Humana, what would be the reason?

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If I fail to manage my work then only I will leave because I shud maintain my quality work with any company

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Poor leadership in Irving, Tx. FLL’s do not speak to their teams, only communicate via IM or email. NO PEOPLE SKILLS!! Some techs can come in late, take longer breaks and lunches, but nothing is said. But, take a bathroom break, when it’s not your lunch or break time, and you get a tacky email. It seems like they are trying to get rid of all the experienced techs, and replace them with techs in training or techs that have little experience. Most of the departments treat the employees like they are in kindergarten. Upper management has no clue of what goes on in the Irving facility. They need to wake up!

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HGB seemed unprepared for T17 contract. Poor training experience from day 1, productivity standards feel unrealistic, encouraged to “turn and burn” people through the program by getting on and off the phone to collect data rather than a commitment quality outcomes. Very uninspiring work environment.

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Would suggest the leaders in Irving, Tx Pharmacy Mail Order call center develop their people skills and focus more on employee retention and stop stressing employees over being in after call longer than a minute or needing to use the restroom outside of your break. These are petty issues compared to making employees feel valued for their hard work. Seems as if metrics are more important than the people.

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I have actively been looking for something else I've been with Humana for three and a half years and it is very frowned upon to speak with anyone above your front line leader- and if your front line leader has to ask there later it's like you've requested to visit the 'Holy of Holies'. - it would be one thing if I was the only one that felt this way but when we went over our Employee Engagement survey just a few weeks back my front line leader had a 25% or less rating in every category... The meeting about that centered around how we as her report could improve our communication with each other ( umm,ok). All the perks we have are awesome but I don't get to participate in any of them because of my Daily Grind and trying to get time off for personal reasons ? That's just a joke..

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Very disorganized training program for Irving, TX Pharmacy call center. Too many leaders with no people skills, treats everyone like kids.

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Prefer working in more diverse environment with people from all cultures. Too much unprofessionalism in Irving, TX Pharmacy dept to stay longer than six months.

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Unprofessional management, low morale call center.

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4
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Poor management, leads through fear and intimidation, unprofessional call center environment in Irving, TX.

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I was terminated after 30 days on a performance improvement plan. I would not sacrifice the quality of my work for the quantity they wanted. Their loss. I'm a lmao awesome nurse. Job was killing me. It's all about the #s. Most jobs are going to end up in Manila anyway so get our while you can.

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