Questions and Answers about Humana

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What would you suggest Humana management do to prevent others from leaving?

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16 answers

Clear responsibilities towards work

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Hire/promote based on performance and qualification rather than tenure. Invest in new hire training. Provide systems that make doing my job easier rather than a ridiculous number of job aids.

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Need higher caliber leaders in the Irving TX Pharmacy call center. Too focused on politics, petty issues, and micro managing to be efficient. Stop treating employees like your kids.

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Need better pay and professional frontline leaders to attract a more diverse working environment in Irving Pharmacy call center.

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1
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Stop intimidating new employees with the "you can be replaced" spill. Let us get our foot in the door and prove ourselves first.

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4
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Frontline leaders and trainers were very unprofessional and ghetto (Pharmacy dept in Irving). No need to throw your weight around just because you can. Need to learn how to talk to employees or else turnover will continue to be a problem.

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2
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Be realistic about time off. Reward employees as much as you scold employees.

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5
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Revamp management. You need new managers. They're the problem.

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5
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Cut out tiering methods for skilling in sales department. Incoming callers need to be prescreened better before the marketing department sales rep is called upon.

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1
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I would suggest that they relax on the time management of employees to allow restroom breaks outside normal break times.

Answered - Underwriting Customer Service (Former Employee) - San Antonio, TX

3
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