Humana
Happiness rating is 68 out of 100
3.7 out of 5 stars.
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Humana Employee Reviews

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3.6Work-Life Balance

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Humana insights

Based on 1,645 survey responses
What people like
  • Ability to learn new things
  • Time and location flexibility
  • Clear sense of purpose
Areas for improvement
  • Sense of belonging
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Emotional Roller Coaster

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The most useful review selected by Indeed
As Care Coordinator for HAH SNP program, I would provide telephonic case management services. Management showed disorganization and overall low morale. Pros: Great benefits, tuition reimbursement, and working from home.
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More concerned with profit over employees and pts.

Horrible company to work for. Leadership criticized you for your work, while the continue to make horrible choices for the company. The culture of this company is not conducive for the employees well being.
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Good Place to Work

I have enjoyed working at Humana they really seem to care about their associates. The managers have all been supportive of growth even if that means you moving on to another role or department. It is a production environment and metrics have to be met.
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Learn something new.

Overall it is a good company. The process seems a bit much and should be simplified for advocates to do their jobs efficiently. Expectations are really high for beginners and that causes a lot of anxiety among new associates.

Pros

Helpful team members.

Cons

Flexible scheduling, long hours, mandatory overtime, no Health Insurance
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HIM Coordinator

great place to work no complaints all about wellnessmental health. pay could be more starting out but overall great company to work for..and good bal.
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Better pay better set schedules

Better pay better set schedules not enough set breaks just need better organization. Manager okay we’re easy to get hold up on.
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Great culture

Work with good people; company has a lot of innovation going on; very good benefits. Job advancement can be difficult as people tend to stay in their roles.
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Devil behind a computer

I loved my job but not the leadership. I wasted 8 years. There is no amount of education or volunteerism that will ever be enough. If you take up for yourself you will never recover because your supervisor will see to it that you never move up or over. If you like to bend over this is the place for you!

Pros

Working at home. In office employees get perks

Cons

Computer programs that monitor every second of your day, Every second will be used against you even bathroom breaks, Unrealistic metrics.
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Strict metrics, mandatory OT, very sub par compensation.

Probably one of the lowest paying companies for pharmacists out there. Every year the new hires are offered less!!! You will be paid $30k to $40k less than other companies pay.

Pros

Work from home

Cons

Strict metrics that must be met, no vacation approved from January to end of March, mandatory OT 3 day per week
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Micromanaged!

The training was detailed and energizing. The mission and job duties explained through hands on training. However, once joining a team , it has been horrible . The manager is nice nasty and not helpful. Appears to hate the job and not connected. The staff all appear as educated worker bees hustling members.It’s a call center micromanaged environment. Run, Run, Run.

Pros

Can’t think of one

Cons

Micromanaged, lay offs rampant, mouse watched for clicks, breaks timed like you’re in the army, benefits expensive
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Being in the right department makes all the difference

I have been in different departments some make you want to quit some are awesome! Same goes for managers. Most office workers are work at home now and it’s great. Good pto, benefits on the first day.

Pros

Benefits on first day

Cons

Metrics
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Sales Administration Staff

Not having to do sales was a perk. Easy work, bit boring at times assembling marketing kits. Some management was shady, but I think they've moved on by now. Enjoyed working with the sales team and assisting clients. Did not enjoy doing the job of two people because they wouldn't hire a replacement for the analyst who had quit within 2 months of being hired.

Pros

Decent benefits

Cons

Short breaks, gossip, good ol' boy club
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Learn a lot!

Great place to work, coworkers are helpful, roomto grow and expand your knowledge and your position. They offer many educational opportunities,If you put in the time and effort.

Pros

Remote Work, Great Pay

Cons

Micromanagement and Metrics don't line up with true patient care
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Work at home was great.

Unfortunately my internet limited me from applying for a permanent position. Otherwise, a good company to work for, inclusive environment, employee appreciation is great and great coworkers and leadership.
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Great job, lots of tech issues

The job was good. It was one of the best I've had for customer service. The customers were all old people and they were mostly very nice and patient. All you had to do is be nice to them. And sound smart. You get immediate help from your group through Skype and it's much easier than you think. The supervisors are great nice and fun. Good pay and they give raises every 6 MO ths or so. And its relaxing. Its the type of job where you don't take the stress home with you. The worst problem they had was the system. They had so much system issues. Some people had it better than others. The system would crash constantly. So irritating.

Pros

Great cause, nice customers, and lots of help

Cons

Horrible system issues
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compensation is average, lots of micromanagement

lots of micromanagement, low commission rates. this job is ideal for someone first getting started in sales. not so for the seasoned sales person. but a leader in the medicare field so good place to get started in medicare sales.

Pros

short breaks

Cons

micromanagement
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Stable, comfortable, and highly monitored

Must meet production and quality standards (close to 100%). Computer for WAH positions is closely monitored with a system that tracks mouse clicks and work done, also tracks any idle time (don't go to the bathroom too often!) and productive time. Internet is monitored and regulated. They give you a desktop computer, extra monitor, and modem for work. There is no allowance for internet bills, however, you must have fast enough speed (needs to be high speed wired internet, such as Spectrum, Comcast, or U-verse, etc...not satellite). Work is monotonous, but fairly easy and decent pay. Raises are performance based, but prepare to need almost 100% performance standards to get a raise. Lots of supervisors and team leads move around often. It can be difficult to advance in your career. Covid vaccine is now mandatory.

Pros

Flexibility, starting pay, easy

Cons

Covid vaccine required, mundane, advancement opportunities
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The workers are important

Excellent company to work. They believe in their workers. Great experience and great learning environment. They also help you to grow as person and professional.
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Zero Work/Life Balance

Humana does NOT care about you. They boast about incredible benefits and work/life balance, and then turn around and do the exact opposite. If you are salaried, they abuse you with expectations of working "overtime" (unpaid) every week. They treat their employees as if we aren't even human. They ignore their employees requests and just overall have a complete lack of care. Some managers even go out of their way to make employees feel unappreciated. By far, worst place I have ever worked.

Cons

Abusive managers, mandatory overtime, non-existent work/life balance
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Not worth it

Humana offers great benefits but the pay is very low and the hours are terrible. There is ZERO work/life balance, minimal flexibility and a LOT of mandatory overtime. When you are hired they will tell you overtime is only mandatory during Peak....that is a lie. The management in DCP is very lacking....they are overworked just like the rest of us and it shows.

Pros

Benefits

Cons

Everything else
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Always laying people off

I have been here 5 years and this is the 4th major lay off. The the hours are good but it is stressful to meet metric at times. The coach makes the difference

Pros

Flexible hours

Cons

Always worried about being let go
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Overall rating

3.7

Based on 6,932 reviews
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Ratings by category

3.6Work/Life Balance
3.7Compensation/Benefits
3.1Job Security/Advancement
3.2Management
3.5Culture

Ratings from women

3.7
InHerSight Score
3.5Personal Development
3.8Career Opportunities
3.9Family Support
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