Care Coordinator (Current Employee) – Fairfax, VA – February 2, 2017
As Care Coordinator for HAH SNP program, I would provide telephonic case management services. Management showed disorganization and overall low morale. Pros: Great benefits, tuition reimbursement, and working from home.
Medicare Customer Care Representative (Former Employee) – Tampa, FL – July 21, 2018
perfect, I exceled over top in customer service over 300 employees. I really enjoyed learning Medicare and Medicaid for the first time. It opened up many doors to the key to success for my future and over well learning to move forward with any health insurance company based off of comprehensive health management. I am a dedicated individual and my work ethnic shows right throw. My compassion for health and helping people with their health insurance means a lot to me because I am the same person member, patient that is on the phone with me....
CSR inbound calls for pharmacy customer service (Former Employee) – Tucson, AZ 85706 – July 20, 2018
It was just horrible. Plain and simple. 2 years of my life I'll never get back and probably has been shortened a little. Between lying about pay raises and 12+ hours a day 6 days a week for 5 months was unbearable
Community Resource Specialist (Former Employee) – Glen Allen, VA – July 20, 2018
Humana truly cares about their employees and their well being. They are always looking for better ways to improve the quality of customer service with the members as well as taking care of their employees. I highly recommend this company to work for.
Records Retrieval Specialist (Former Employee) – De Pere, WI – July 20, 2018
Discounts on health and wellbeing products. Incentives for improving your health. Generous family paid leave and personal time off. Health, dental, life, 401k. Emloyee assistance program which extends to helping employees friends and family.
Humana as a whole has made tremendous strides improving employees work/life balance, health, wellbeing and compensation.
Encouragement and assistance to better health.
Each department is managed differently, some are less desireable than others, Certain departments neglect to understand the importance of family time
Clinical Coordinator (Former Employee) – Chicago, IL – July 19, 2018
This company is the devil. It's not worth your life. This company literally works their employees to death, literally. You will suffer physically emotionally socially and spiritually working for this employer.
Great job for the young college student or an elderly person looking to make an income.
Customer Service Specialist (Current Employee) – Raleigh, NC – July 19, 2018
A typical day consists of answering a multitude of inbound calls in reference to mail order medications. I'm learning to be more empathetic to the needs of the member/patient.Workplace culture is the environment that you create for your employees. ... It is the mix of your organization's leadership, values, traditions, beliefs, interactions, behaviors and attitudes that contribute to the emotional and relational environment of your workplace. If I had to describe my work place culture it would be lack of maturity. The work place should be professional at all times. There's definitely room for growth in that area. The hardest part of this job is making sure you pay attention to detail. Most enjoyable is resolving the issues of the member's.
The people were very nice. I was thankful the company arranged for my training and licensing. Technical issues with phone systems prevented me from achieving sales and appointment quotas. It was a limited term position.
Cares Manager (Work at Home) (Former Employee) – St.Petersburg Florida – July 18, 2018
Self paced work at home environment.I had weekly metrics to meet and managed between 180 = and 220 members per month .I was responsible to maintain care plans on them and provide Disease management education
CSR (Former Employee) – McGregor, TX – July 17, 2018
Officiated weekly meetings with executive board to manage 120+ voice choir Coordinated transportation and financial resources to sponsor trips throughout Texas Organized massive gospel concert with 10+ guest choirs and a national recording artist as guest clinician Successfully developed a plan to raise $10,000 to fund a live recording and cd release concert
This a great company to work for, they do a lot for their employees. Unfortunately, their insurance is the worst I’ve had yet. I think a health benefits reform for their employees would be great. At the rate that a technician gets paid, there’s no way one can afford a $200+ visit for each doctor visit, refill visits, sick visits, routine visits. I used to always have a $25 copay for a regular office visit for refills or labs, or a sick visit. I also chose the best plan they had to offer. So, if you go to the doctor often, you may want to think twice. To Humana, look at what you pay your techs, do you really think they can afford to pay $1,200 deductible before covering anything at all? They also wouldn’t cover a specialty medication even after a prior Auth and an appeal was done.. if health insurance is something that’s very important to you, I’d be cautious. Otherwise, everything else is great. The work environment is great, they really do try to boost morale, and the fact that they try really hard for the employees just shows they care. If the health insurance would just change some, to cover a bit more, I’d absolutely retire from Humana!
The job is easy, the people are nice, the company treats the employees well, they welcome suggestions
Member Support (Former Employee) – Tempe, AZ – July 17, 2018
I was treated well by my supervisor. Overall the company work atmosphere is a train wreck and very unorganized. The systems never worked consistently and every hour of every day was very stressful due to poor computer systems always crashing.
If you can remain a top producer for the company, it is a great place to invest your career in. Constantly changing environment. Pays for all continuing education for licensed agents. Overall great place for a telesales agent
Benefits, Free food during peak season
will let you go in a heartbeat if you start slacking