Rushed Training, Stressed Trainer/Management.Not enough pay. Long commute
CUSTOMER SERVICE & DATA ENTRY (Former Employee) – Tucson, AZ – March 21, 2019
The best and worst part of the job is, of course, dealing with the Customers.
The job consists of helping Customers some who have significant hearing problems, with their pharmaceutical orders, tracking their orders and placing and making corrections on Customers prescribed meds. You learn to navigate the various Humana industry-related software in order to do the job.
When you finish the training you will be put on the phones and at that point, you better hope you are sitting next to a friendly, learned co-worker otherwise you will be struggling with questions and no manager to help you out.
This job should start out at a minimum of $15.00/ an hour(it starts at $12.00/hr), and in 90 days should go to $20.00, as it requires a lot of dedication, flexibility, fast keyboarding skills, very patient customer service skills and quick learning on a few new software platforms.
*Tucson, AZ is not that cheap to live in, it is a growing metropolis, but still keeps wages very low to attract corporations that want to pay near slave wages. It is not a town to get ahead in easily if you are looking to get a house, raise a family without relying on government help, even if you are working this kind of job.
Occasional free lunch, opportunity for over-time
low wage for skilled labor, pressure from management for timed calls, located very far from any housing so far commute for most