Decent pay, little opportunity
Guest Service Specialist (Former Employee) – Marion, IL – February 21, 2019
I worked for Hyatt for nearly three years, the last two of those were spent working from home as a remote agent. I will admit that they have a wonderful benefits package and they are very generous with their starting wage, (granted their starting pay is $3 higher than my starting pay from three years ago.) and with their PTO. However, I do not feel that these benefits outweigh the demands on their associates. Mandatory overtime, sometimes with as little as a 24 hour notice, were exhausting and made balancing home life difficult. Another factor to take into account was that the required overtime hours needed to be scheduled outside of your normal shift according to business needs. There were many times my normal schedule would be Sunday-Thursday 8:00am-4:30pm and the only available overtime I could pick up would be from 10:00pm-2:00am Sunday-Thursday, which left little time for a regular sleep schedule. During my employment the mandatory overtime continued for over 12 months consistently with similar requirements. A primarily sedentary job combined with a very unhealthy schedule (especially someone with insomnia like myself) lead to severe depression. Bottom line, this job is not worth it. There are better jobs out there and you are worth better.
Little opportunity for advancement, overtime requirements, poor work life balance