Hyland Software Employee Reviews

Found 70 reviews matching the search See all 72 reviews
Sort by: Helpfulness | Rating | Date
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Used to be a great place to work
Consultant (Former Employee) –  Westlake, OHNovember 15, 2018
I used to enjoy working at Hyland but things have changed drastically. Everything has been "Verticalized" but all of my management came from a different vertical so no one knew how to provide any assistance. Hyland would frequently buy out an acquire competitors, presumably to eliminate the competition not by having a better product but by having less competition. This would be fine if they didn't have workforce reductions and fire a ton of people afterwards because they didn't have the work to afford them. Bonus' are based on utilization goals that no one in the department hits unless you are assigned a 40 hour a week staff augmentation. The healthcare is not very expensive but also nothing to brag about. You are required to get annual screenings and physicals to receive the discounts. Years ago, they would have sporadic events such as dodgeball tournaments that they often still brag about on social media referring to "TBT to our 2010 dodgeball tournament". Reason for the TBT is because these haven't happened in years. The culture that was once brag worthy has become practically non-existent so now you are just settling for a normal job at below industry standard pay. To be fair, this was services. My time in R&D was actually great, however that was before the reorganization that no one seems to be fond of.
Pros
Free m&ms, Lots of good people, Nice facility
Cons
Management, Work/Life balance, Compensation
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work
Employee (Current Employee) –  Westlake, OHMay 30, 2018
Hyland Software is a fun place to work and there are many opportunities within the company (with a caveat). Stay within a department and you may potentially advance in both pay and position. However, move from one department from another and you may experience the opposite. Setbacks in fact.

Work-life balance is excellent and management is usually flexible when it comes to taking time off. Just don't expect great salary/wages. Pay raise are almost non-existent. Westlake area is expensive, Cleveland is starting a trend to improve parts of the city, but it's not quite where it should be and it's getting expensive. Don't expect to live in a trendy neighborhood while working for Hyland Software.
Pros
Work-Life balance
Cons
Pay
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great tech company, good culture
Intern (Former Employee) –  Westlake, OHSeptember 20, 2018
Overall, was awesome. People are great, management was easy enough to work with. Only downside is slightly low compensation, but it gets made up in perks.
Pros
Freedom
Cons
Compensation
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Ok as an entry level job for experience
Developer II (Former Employee) –  Westlake, OHFebruary 16, 2018
Very few people stay here longer than a few years. It’s good for gaining experience, but they try to mask the long hours and relatively low pay by offering soft benefits (on-site gym, daycare, occasional parties). I think it’s ok for recent graduates who are still used to working late finishing up projects, then having drinks to celebrate. But if you have a family or want to work a 40-hour week, there are better options. There’s also issues with management - many managers have great technical backgrounds, but fall short when it comes to management itself. Developers should be more valued to encourage more to stay in the trenches, rather than moving up to management.
Pros
Flexible hours, young atmosphere, on-site gym and daycare
Cons
Relatively low pay, long hours
Was this review helpful?Yes 4NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great company, great people
General Manager (Former Employee) –  Westlake, OHJuly 16, 2018
Hyland enables and equips employees to work in self-directed teams and provides great work-life balance. Management is genuinely concerned about employee well-being and the culture is one of development and encouragement striving to the best in the industry while working across cross-functional teams.
The best part about Hyland is the leadership team and the people you get to work with every day. It can be challenging at times because the company is very fast-paced growing significantly year over year.
Pros
People, perks, and work environment
Cons
Rapid growth bringing some new challenges
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
job review
Front of house diner (Former Employee) –  Westlake, OHJuly 17, 2018
company was great before management changed. favoritism very predominant. benefits are not good at all. great team ethic, fun place to work. would recommend
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Not a place if you have experience
Project Manager (Current Employee) –  Westlake, OHOctober 22, 2018
If this is your first job out of college, it is a great place to work. If you are burnt out and tired of toxic "corporate" cultures, this is a good place to work. If you want to feel accomplished or share your wealth of experience, this is not the place to work. Most of the middle and top level managers started at Hyland right out of college. Their knowledge and experiences are really limited. They only know the Hyland way, and the Hyland way is normally a made-up, convoluted process. I wouldn't have thought promoting from within would be a bad thing until I worked here. The culture really frowns up going against the grain or "hurting someone's feelings" i.e. disagreeing. Hyland is very cult-like and there are certain ideas that most always be maintained even though they aren't true 1) everyone is always busy. 2) Hyland is the best place to work, 3) Free M & Ms make up for the lower than average industry pay.
Pros
fun people, interesting perks
Cons
not for those with experience, only 15 PTO, management is ineffective
Was this review helpful?Yes 5NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Open Culture
Technical Support Analyst I (Current Employee) –  Lincoln, NEAugust 21, 2018
Although this is my first job with a larger company after talking with others during the onboarding process, it seems to be one of the most open with their employees. Advancement is clearly laid out with job expectations and how to attain said advancement. Management and executives are all very down to earth and seem to want everyone to succeed and make the company better. They continually invest in their employees with opportunities for training & monetary and non monetary incentives and benefits. The CEO during our onboarding process was only supposed to be scheduled for a half hour, ended up staying an hour and a half just chatting and answering questions. The Westlake head quarters offers plenty of other benefits like: free unlimited amount of multiple coffees, softdrinks, m&ms/pretzels, a good diner with salad bar, things like onsite urgent care, salon, gym, tennis & volleyball court. Things like happy hours, food truck days, pancake feeds etc.. are all common as well. The cons I would say are that it is a rapidly growing business, things like job title or process changes as well as having to reapply for positions are fairly common. From the short time I've been here the ones that groan the most are the ones who don't really want to progress with their career and have an attitude to go along with it. For those going in tech support be assured it's not a call center. Tickets take as long as needed (within reason), there is no quota, and although it may seem like they throw you in the deep end there are usually multiple people around you to make sure you have help when you  more... need it. Most of the other technical support people have on average 3-4 years of experience with some topping the 15 year mark and are happy to help with what they may conceive as simple because they were in your place before.  less
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Work hard / play hard
Technical Support Analyst (Former Employee) –  Westlake, OHOctober 2, 2018
Company offers a lot of perks (on-site beauty shop, massage, workout facility, etc.). The people are great and there are many opportunities to learn. You are pushed just enough to keep you challenged and there is always help if you need it. The culture is great also.
Pros
Perks, opportunities to learn, co-workers
Cons
Pay, advancement is dependent on how much Kool-Aid you drink
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Growing company - Industry leader
Key Account Manager (Current Employee) –  US RemoteNovember 16, 2018
Hyland is a great young company with lots off potential for personal development and growth. The technology is continually evolving and recognized as an industry leader in the content management space.
Pros
Fast paced, flexible schedule
Cons
Lots of changes
Was this review helpful?YesNo 2Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
I am not a naive college student
Sr. Solutions Architect (Current Employee) –  Westlake, OHDecember 26, 2017
They pretend to offer a life balance. It looks nice to new graduates, because the culture pampers the employee. Experienced personnel find it very annoying and would rather earn their place and not be catered to like a baby.
Pros
Health benefits and the community for new college grads.
Cons
Caste system. Only like employees that have been there for ever for advancement.
Was this review helpful?Yes 3No 2Report
1.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Dont believe what you hear
Document Imaging Specialist (Former Employee) –  Westlake ohioNovember 1, 2018
Just got laid off..managment said everything's fine. They lie..cheat..and do whats beat for them. They don't care if your life depended on the job to survive.
No more holiday parties..clam jam was horrible this year. I see this company folding. Be warned..total lay off in 3 days has risen to at least 25 people.
Pros
Nothing but free soda..pretzles amd mnms
Cons
Being lied to
Was this review helpful?Yes 8NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hyland Is Great
Product Owner II (Current Employee) –  Westlake, OHAugust 14, 2018
Hyland Software has been a key enabler in my career. I believe that anyone can success, grow their skills and reach their full potential within the company with the right attitude. You must take the opportunities that are given and perform well and the company will recognize your hard work and dedication.
Was this review helpful?Yes 2NoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Great career starter - not recommended for experienced pros
Business Consultant (Current Employee) –  Westlake, OHJune 27, 2017
I've been with the company for more than 10 years. It was a good place to "grow up" professionally. With the company's massive growth and the associated growing pains, it's become a much different environment. Job titles, managers, department alignment change too frequently to feel stable. Much effort was put into a "career lattice" that has no correlation to compensation or professional development (despite what is promised and documented). With big potential changes and growth on the horizon, it's exciting, but very stressful and feels unstable. And, for an experience professional, it can be frustrating to be surrounded by inexperience.
Was this review helpful?Yes 8NoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Hyland
Intern Associate Support Specialist (Current Employee) –  Westlake, OHNovember 12, 2018
This place is awesome. A typical work day entailed enjoying great food from the onsite diner and working with really friendly people. Most of the people here have a family mentality and this is what makes Hyland so welcoming.
Pros
Ping pong, work out facility, and other cool things to do on break
Cons
Pay
Was this review helpful?YesNo 2Report
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Decent company to start your career
Consultant (Current Employee) –  Cleveland, OHOctober 5, 2017
OnBase is a great product and has the ability to capture majority market share if delivered appropriately. Lack of vision and initiative from management. Myopic vision about business operations. Culture focused around cleveland region, others don't get a say. No career advancement. Horrible compensation - about 40% below the market.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fast-paced with great attention to customer service
Manager, Technical Support (Current Employee) –  Bloomington, MNApril 14, 2018
Company focus is high on quality of work, employee satisfaction, attention to customer needs, effective tools, work-life balance. Acquisition of other software applications adds to portfolio and improves business growth. Positive work culture, enjoyable to work here.
Pros
Perks for employees
Cons
New challenges due to recent acquisitions, assure equal programs for employees in all sites
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Almost like a mini Google
Technical Support Associate Analyst (Former Employee) –  Westlake, OHOctober 2, 2018
For the most part I did enjoy working here but the manager I eventually got did not like me very much. This caused issues with my work performance due to my anxiety issues.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work, but compensation is horrible
Technical Support Specialist (Current Employee) –  Westlake, OHJune 8, 2017
Pros - Lots of corporate events, outside/after work activities, such as awesome holiday parties, awesome clam bake party, field day events, ect... There would be random days after work where its some drinking social event going on. So those are cool. Work life balance is good too.

Cons - The pros are very short because there's not much. Hyland doesn't like to spend money employees. You can make a lot more if your in any technical role at another place. Even when getting promoted, you're not making that much more. The good money $70k+ is from becoming a team lead or manager and it can take years to get there.

Another issue is just management (depends on your department/manager). But in my case, the communication was very poor as in they will tell you to do one thing, but expect the other. They will say it themselves that its a lot of grey area.

TLDR: The low compensation can only make up for the cool corporate events for so long. Low compensation leads to higher turnover rate and you will find out real quick that you're going to take on responsibilities outside the paygrade.
Pros
Awesome corporate events
Cons
Low compensation, high turnover rate, bad communication from managers
Was this review helpful?Yes 8NoReport
5.0
Job Work/Life Balance
Compensation/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work
Infrastructure Administrator (Former Employee) –  Westlake, OHJuly 26, 2018
Hyland offers a great company culture with many fun events at the expense of competitive pay. Its a fun place to work and start off, but you will always be making less by working here.
Was this review helpful?YesNo 2Report
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Hyland Software. Our community is ready to answer.

Ask a Question

Overall rating

3.6
Based on 72 reviews
519
418
325
26
14

Ratings by category

3.9Work/Life Balance
3.0Compensation/Benefits
3.0Job Security/Advancement
3.0Management
3.8Culture