Hyland Software Employee Reviews

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1.0
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Dont believe what you hear
Document Imaging Specialist (Former Employee) –  Westlake ohioNovember 1, 2018
Just got laid off..managment said everything's fine. They lie..cheat..and do whats beat for them. They don't care if your life depended on the job to survive.
No more holiday parties..clam jam was horrible this year. I see this company folding. Be warned..total lay off in 3 days has risen to at least 25 people.
Pros
Nothing but free soda..pretzles amd mnms
Cons
Being lied to
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3.0
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Not a place if you have experience
Project Manager (Current Employee) –  Westlake, OHOctober 22, 2018
If this is your first job out of college, it is a great place to work. If you are burnt out and tired of toxic "corporate" cultures, this is a good place to work. If you want to feel accomplished or share your wealth of experience, this is not the place to work. Most of the middle and top level managers started at Hyland right out of college. Their knowledge and experiences are really limited. They only know the Hyland way, and the Hyland way is normally a made-up, convoluted process. I wouldn't have thought promoting from within would be a bad thing until I worked here. The culture really frowns up going against the grain or "hurting someone's feelings" i.e. disagreeing. Hyland is very cult-like and there are certain ideas that most always be maintained even though they aren't true 1) everyone is always busy. 2) Hyland is the best place to work, 3) Free M & Ms make up for the lower than average industry pay.
Pros
fun people, interesting perks
Cons
not for those with experience, only 15 PTO, management is ineffective
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3.0
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Work hard / play hard
Technical Support Analyst (Former Employee) –  Westlake, OHOctober 2, 2018
Company offers a lot of perks (on-site beauty shop, massage, workout facility, etc.). The people are great and there are many opportunities to learn. You are pushed just enough to keep you challenged and there is always help if you need it. The culture is great also.
Pros
Perks, opportunities to learn, co-workers
Cons
Pay, advancement is dependent on how much Kool-Aid you drink
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4.0
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Almost like a mini Google
Technical Support Associate Analyst (Former Employee) –  Westlake, OHOctober 2, 2018
For the most part I did enjoy working here but the manager I eventually got did not like me very much. This caused issues with my work performance due to my anxiety issues.
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4.0
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Great tech company, good culture
Intern (Former Employee) –  Westlake, OHSeptember 20, 2018
Overall, was awesome. People are great, management was easy enough to work with. Only downside is slightly low compensation, but it gets made up in perks.
Pros
Freedom
Cons
Compensation
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5.0
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Open Culture
Technical Support Analyst I (Current Employee) –  Lincoln, NEAugust 21, 2018
Although this is my first job with a larger company after talking with others during the onboarding process, it seems to be one of the most open with their employees. Advancement is clearly laid out with job expectations and how to attain said advancement. Management and executives are all very down to earth and seem to want everyone to succeed and make the company better. They continually invest in their employees with opportunities for training & monetary and non monetary incentives and benefits. The CEO during our onboarding process was only supposed to be scheduled for a half hour, ended up staying an hour and a half just chatting and answering questions. The Westlake head quarters offers plenty of other benefits like: free unlimited amount of multiple coffees, softdrinks, m&ms/pretzels, a good diner with salad bar, things like onsite urgent care, salon, gym, tennis & volleyball court. Things like happy hours, food truck days, pancake feeds etc.. are all common as well. The cons I would say are that it is a rapidly growing business, things like job title or process changes as well as having to reapply for positions are fairly common. From the short time I've been here the ones that groan the most are the ones who don't really want to progress with their career and have an attitude to go along with it. For those going in tech support be assured it's not a call center. Tickets take as long as needed (within reason), there is no quota, and although it may seem like they throw you in the deep end there are usually multiple people around you to make sure you have help when you  more... need it. Most of the other technical support people have on average 3-4 years of experience with some topping the 15 year mark and are happy to help with what they may conceive as simple because they were in your place before.  less
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4.0
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Hyland Is Great
Product Owner II (Current Employee) –  Westlake, OHAugust 14, 2018
Hyland Software has been a key enabler in my career. I believe that anyone can success, grow their skills and reach their full potential within the company with the right attitude. You must take the opportunities that are given and perform well and the company will recognize your hard work and dedication.
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5.0
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Fun place to work
Infrastructure Administrator (Former Employee) –  Westlake, OHJuly 26, 2018
Hyland offers a great company culture with many fun events at the expense of competitive pay. Its a fun place to work and start off, but you will always be making less by working here.
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3.0
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job review
Front of house diner (Former Employee) –  Westlake, OHJuly 17, 2018
company was great before management changed. favoritism very predominant. benefits are not good at all. great team ethic, fun place to work. would recommend
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5.0
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Great company, great people
General Manager (Former Employee) –  Westlake, OHJuly 16, 2018
Hyland enables and equips employees to work in self-directed teams and provides great work-life balance. Management is genuinely concerned about employee well-being and the culture is one of development and encouragement striving to the best in the industry while working across cross-functional teams.
The best part about Hyland is the leadership team and the people you get to work with every day. It can be challenging at times because the company is very fast-paced growing significantly year over year.
Pros
People, perks, and work environment
Cons
Rapid growth bringing some new challenges
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4.0
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Fun place to work
Employee (Current Employee) –  Westlake, OHMay 30, 2018
Hyland Software is a fun place to work and there are many opportunities within the company (with a caveat). Stay within a department and you may potentially advance in both pay and position. However, move from one department from another and you may experience the opposite. Setbacks in fact.

Work-life balance is excellent and management is usually flexible when it comes to taking time off. Just don't expect great salary/wages. Pay raise are almost non-existent. Westlake area is expensive, Cleveland is starting a trend to improve parts of the city, but it's not quite where it should be and it's getting expensive. Don't expect to live in a trendy neighborhood while working for Hyland Software.
Pros
Work-Life balance
Cons
Pay
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2.0
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Great for college kids who fit into the culture... otherwise...
Quality Assurance Analyst I (Former Employee) –  Westlake, OHMay 1, 2018
Having worked in several positions at Hyland over the course of six years, I feel I have experienced all that the company has to offer. So when I read reviews talking about it being a big "Boys' Club" and about the different cliques and how you're viewed as an outsider if you're not a part of it, I was nodding my head in agreement.

Hyland enjoys a public persona similar to places like Google and Apple. Just like those companies, the truth is buried somewhere amidst the stories of big Christmas parties, free beer, slides, and Nerf gun battles. The truth is, most of that stuff has been toned down over the years because Hyland is trying their best to reinvent themselves as a "serious" company, rather than the happy-go-lucky playplace for college kids they've become known for.

That means reorganization. Most of the original chairpersons and management have retired, and the only thing these new managers have carried over from their time spent under the Originals is shameless and in-your-face nepotism. It varies from department and team, but it's always there. If you work for a particular individual, you'd better learn everything that they're into and either get into it yourself (video games, sports, food, etc) or be able to fake it, because if you're just that guy who keeps their head down and works hard, even putting in extra hours or coming in on the weekends, you won't get noticed. Worse, you'll be so invisible that when it comes to the aforementioned reorganizations, you'll get left behind or given the worst position available.

Quite possibly the worst of all is that
  more... you will see the vast majority of employees goofing off on YouTube or ESPN.com, playing MMOs or browsing Reddit while you are hard at work. It's very discouraging, and it's no use saying anything to the managers, because lots of them are guilty of this as well.

Hyland is a good place for a newbie or college graduate to get their feet wet in a software company, but unless you're willing to deal with below-average pay, a terrible health plan, and navigating the waters of favoritism, it's not worth planning a long career there. It's very easy to get caught up in the hype, as I did, but once you step away and the Kool-Aid wears off, you see it for how it is.
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Pros
Relaxed atmosphere, "campus"-style layout, bonuses are decent
Cons
Heath plan is atrocious, nepotism, below-average pay, can be "clique"-ish
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3.0
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Great work environment, OK compensation
Software Engineer Intern (Former Employee) –  Westlake, OHApril 24, 2018
The work environment at Hyland is better than any other Software company in the area. Very relaxed and highly collaborative. Most teams follow an agile practice with daily standups. Co-workers are great and everyone in management is approachable, even the CEO.
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5.0
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Fast-paced with great attention to customer service
Manager, Technical Support (Current Employee) –  Bloomington, MNApril 14, 2018
Company focus is high on quality of work, employee satisfaction, attention to customer needs, effective tools, work-life balance. Acquisition of other software applications adds to portfolio and improves business growth. Positive work culture, enjoyable to work here.
Pros
Perks for employees
Cons
New challenges due to recent acquisitions, assure equal programs for employees in all sites
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1.0
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Might be OK straight out of college
Technical Support (Current Employee) –  Bloomington, MNApril 6, 2018
I am an employee only due to acquisition. They massively cut vacation - basically non-existent if you need to use time for illness or children. Cut back on any perks like work from home, etc.
Cons
Many
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3.0
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Great entry level company
SOFTWARE QUALITY ASSURANCE ANALYST (Current Employee) –  Westlake, OHMarch 18, 2018
Great company to learn the software industry. Growth for entry level employees is great but starts to stagnate once you hit a certain level. Growing company with great perks for younger employees.
Pros
Flexible work schedule
Cons
growth opportunities and pay
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2.0
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Not open with employees
Quality Assurance Analyst I (Current Employee) –  Westlake, OHFebruary 27, 2018
Over the past 18 months R&D has been undergoing a substantial re-organtization. Although we have been told everything would be presented to everyone, not much has. Many closed door meetings happen with leadership coming out ahead of the individual contributors. Employees have been told that everyone would be evaluated individual, but when it comes to actual evaluate a team, sweeping changes are made to everyone outside of leadership.
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3.0
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Overall Assessment of Hyland
SENIOR BUSINESS CONSULTANT (Current Employee) –  Westlake, OHFebruary 19, 2018
I have worked for Hyland Software for almost 6 years. The work culture, flexibility and work life balance are excellent but you sacrifice pay in exchange for those things.
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1.0
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Good people, lots of issues
Document Imaging Specialist (Former Employee) –  Lansing, MIFebruary 17, 2018
It's a 40+ hour a week job the requires you sit at your desk, don't talk, and stare at your computer for 8 hours with total accuracy. It's not a hard job but it will mentally and physically drain you, especially when you have a deadline and have to come in on the weekends. You do get 14 days paid vacation but those are also the ONLY days you get off, no matter what you use them for. Sick, emergency, or vacation, if you go past the 14 days you get in trouble. Then there is also the times when there isn't enough work in the office and you have to take mandatory days off, but if you don't have any paid days off left then you are forced into unpaid leave. But easily the worst part is the pay, which is just above minimum wage. NO ONE can live off of the pennies they pay you.
Pros
Good people, snacks and drinks in the break room, company outtings
Cons
Pay, personal/vacation time, working weekends, forced unpaid leave
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3.0
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Ok as an entry level job for experience
Developer II (Former Employee) –  Westlake, OHFebruary 16, 2018
Very few people stay here longer than a few years. It’s good for gaining experience, but they try to mask the long hours and relatively low pay by offering soft benefits (on-site gym, daycare, occasional parties). I think it’s ok for recent graduates who are still used to working late finishing up projects, then having drinks to celebrate. But if you have a family or want to work a 40-hour week, there are better options. There’s also issues with management - many managers have great technical backgrounds, but fall short when it comes to management itself. Developers should be more valued to encourage more to stay in the trenches, rather than moving up to management.
Pros
Flexible hours, young atmosphere, on-site gym and daycare
Cons
Relatively low pay, long hours
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Overall rating

3.6
Based on 69 reviews
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