Standard operating procedure, questions.
Are you a drone who can blindly follow upper management directives despite the fact that you know they are immoral? Do you mind if we don't give you a raise year after year? Are you happy with no bonuses.
Basic call center questions
Have you ever worked in customer service and how long?
Experience and prior employment
Where I wanted to be in 5 years
What was your previous experience.
Current role responsibilities
Why should we hire you? What are your key skill set? How long do you work everyday? Weaknesses? Are you easy to manage?
Asked about family and personal life