Get new management
If IHG is no more the biggest guy on quantity of hotel rooms, focus on the quality, get back the BRAND that you did create it. We still love you the most
Provide more tools to accomplish the job !! (House keeping and laundry) the standards are already set high ..no complaint there ..but it's hard to accomplish when ur short on towels hand rags and sheets
Actually care about your employees. If you even call corporate you get no response ever.
Answered - Front Desk Receptionist (Former Employee) - Meriden, CT
Just allow certain breaks in between phone calls.
Answered - Customer Service Representative (Former Employee) - Charleston, SC
Hire better management and implement better training procedures
Answered - Willard InterContinental Washington (Former Employee) - Washington, DC