Stringent, Fast -paced, Metric Driven CRO - Quantity vs Quality - quick to burn out
Clinical Research Monitor (Former Employee) – Regional – June 20, 2013
Stringent, fast -paced, metric driven CRO - Quantity vs Quality - quick to burn out their people. Travel allocation for the CRA seems typical, but they don't include the time to get to the sites and back with their requirement. No dedicated office hour time/day to get the administrative work done. Must be on site 8 hours at least each day. Paperwork, forms, training - higher than average from what's out there and no regular office day. Management expects tasks to be completed at night - after a full day of travel and site work. Company working to be very technical with newer systems, but so many issues with transitioning and technical errors. Burned out quickly.
Managers strive to be positive, supportive and assist, but overwhelmed and strapped, many training sessions are excellent
Too many metrics, demands, training - felt pulled in many directions, studies
Great middle management, not always great leadership
Sr Manager (Former Employee) – Philadelphia, PA – June 11, 2018
I was very fortunate to have great managers with my time at ICON, however the over-arching feeling and behavior of the company in its push to grow and move forward often left people feeling unprepared and vulnerable, also making decisions for yourself to keep from bottlenecks in process and output was frowned upon and a strict hierarchy was to be adhered to at all times, even if it negatively affected an outcome.
brilliant, fun, helpful colleagues and managers, good pay and benefits
Rate of co-workers resigning is alarming, but does not appear to concern management.
Validation Analyst (Current Employee) – North Wales, PA – May 29, 2018
ICON plc is a Clinical Trial Management company based out of Ireland. The company does not respond to the needs or input of the employees, although they do run annual surveys and they do imply that they respond. Management does not communicate with their teams. Reviews are generally stuck in the bell curve process where regardless of how well jobs are performed, nothing beyond satisfactory can be given. General mid-level staff are not rewarded for good performance, employees are left in the same positions and not promoted or rewarded although new employees are hired into the business units. Overall, not a good choice for employment.