IMMUCOR, INC Employee Reviews for Customer Service Representative

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3.1Work-Life Balance
3.4Pay & Benefits
2.7Job Security & Advancement
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2.0
Job Work/Life Balance
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New owner/ New Expectations.
Customer Service Specialist (Former Employee) –  Waukesha, WIAugust 5, 2018
Fast paced, problem solver, phone person, order taker, shipping knowledge, billing knowledge, collections. Management was alittle unorganized. We had a workplace culture of making sure the customer was satisfied.
Pros
Loved the people I worked with.
Cons
Sometime no lunch breaks, alot of paperwork from other departments.
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4.0
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Go along great with everyone, especially my supervisor.
Customer Service (Former Employee) –  Norcross, GAJuly 20, 2012
A typical day at work was entering blood banking orders from fax, email, and occasionally the mail. I was constantly on the phone with lab techs and purchasing agents to verify product dating and requested ship dates. Job was very detailed and checking on manufacturing cycles was a must. I enjoyed and got along with everyone I worked with. I learned a lot about blood, and was occassionally taking customer service training to better my professionalism and help with customer loyalty. The hardest part of the job was it could be a little too structured, however, I truly enjoyed being part of a team accomplishing something. It felt great to go home at the end of the day knowing I did my best and that wonderful sense of accomplishment. I also looked forward to customer service week every year. It's great to be able to tell your co-workers how much you enjoyed their efforts and hard work.
Pros
enjoyed the people i worked with.
Cons
job could be a little tedious looking over government contracts.
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Overall rating

3.1
Based on 56 reviews
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Ratings by category

3.1Work/Life Balance
3.4Compensation/Benefits
2.7Job Security/Advancement
2.7Management
3.1Culture

Ratings from women

2.1InHerSight Score

1.9Personal Development

2.2Career Opportunities

2.3Family Support

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