A Complete waste of time!!!!!!!
Customer Service Representative (Former Employee) – Philadelphia, PA – July 12, 2018
I applied for a Customer Service Representative position recently and I felt like it was a complete waste of time. First I call from get an intern to do a telephone screening. If you do well on that you go to the next phase which is taking the customer service assessment test, which lasted about an hour. I passed and went on to the next phase which is something called ExpressNET where you meet with 2 hiring managers that lasts about an hour. Then two days later, I get an email saying I am too overqualified and they were looking to pursue other candidates. Did you not know I was too overqualified before you checked out my resume and called me? I passed all the interviews and did extremely well on the assessment test. Like what more do you want? I had to miss time from my current job to go through the process with testing and interviewing, which was about 3 weeks. Total waste of time! Never again with this organization. I was excited about the possibility of working here, but after reading the horrible reviews on Google, maybe it was good that I didn’t get hired. I know if I was hired, I would have gave the best customer service possible to the members so it’s their loss!
The location in Center City Philadelphia