No advancement, management/supervisor ego trips
Telemarketer (Current Employee) – Boardman, OH – June 28, 2018
Place was great to work for in the beginning, but they rotate you on outdated files that everyone that you call has blocked you, or goes to answer phones. Was able to get 8 sales in one week on "choice, or internet upgrade file", then was switched to TWMP (recent orders) and TWIC (cancelled install, or cancelled service) files. I was personally stuck on TWMP file for 7 weeks strait expected to make 3 sales per day on a file that you were only allowed to "follow up on recent installed service." Managers and supervisor ego trips are a usually what you get here, along with them constantly making changes to how many requests you have to make. Over come the objections, talking people into buying the services, brain washing you /forcing you to buy the Spectrum servives. Started out at 2, now it's up to 4. Customers usually hang up on you before you get to make sales due to them being called CONSTANTLY over and over again on the same items and service. Once month they get some new "file", but it is the same old file renamed and has a new phone number that Spectrum customers haven't blocked yet. They want 3 sales per day per person, you to constantly making called every 20 seconds, unless you are making a sale. They always condone your performance, it's never done right or fast enough.
Make friends with workers
Making constant calls, rude customers, management