InfoCision
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InfoCision Employee Reviews

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United States1,016 reviews
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4.0
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fun place to work and less stress
Quick hiring process and fun place to work if you don't care about the money. Commission isn't that great and steady hours. Benefits are ok. People and supervisors make it fun to work with.
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2.0
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thrown to the wolves
I'm new to the company, new to telemarketing, and new to working from home. The supervisors and trainers basically left us out to dry. The network had so many errors I could barely complete a call. There was little to no cohesion, and instead of preparing us for the job they pushed us through testing by giving us answers. I hope it gets better or I don't see myself working
heref
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2.0
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Not Everything Is As It Seems
I was very excited to work here but as I got into it, it was very different and more difficult than they show you in the training videos. And it's not an ideal job for someone (like me) who has a 1 year old constantly screaming in the background.
Pros
Work from home
Cons
Not enough money for the type and amount of work there is, not good for someone with anxiety and depression
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1.0
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Left high and dry
Was told training would be 4-6 weeks. It was only 4 days. The day we were supposed to start taking calls they trained us on a totally different client than what we had already been trained on and put us on the phones that same day. They don’t have any portal simulators so you can’t practice what they are teaching you. Very unorganized! Constant changes without proper notice. Takes hours for tech support to call and help you with technical issues. If you have to log out and wait for tech support to call, you lose pay and have to make up those hours. Only take this job if you need quick cash flow.
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1.0
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Just awful
This place really was awful! Supervisors and managers were no help with anything and were inconvenienced when you ask a question. Pay was low and bonuses were a slap in the face. The scripts you had to read were such lies I can’t even believe this place still operates. I don’t know how they have such a name in Akron but if I was running the university I would really consider distancing myself. Top level executive team could care less about you, your just another body in a chair. The son taking over was probably one of the worst things to happen. If it could even get worse! I never felt so degraded in my life!!! This place needs to close down and I am ashamed to have worked there for 10 years that I don’t even have them on my resume!
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5.0
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It was a very friendly cooperative environment.
This company is a well managed workplace. The staff are great, as well as the benefits! They also work with everyone’s scheduling which I think is very professional
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5.0
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A good place to work with lots of support for your needs to grow.
It's a solid place to work with plenty of back up support, plenty of products and companys to accomadate. The day is usually busy and the time will fly by, follow the script and you will be golden.
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5.0
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Pay
Mornings get $8.75hr plus commission and evening shift makes $10.00hr plus commision. Also it is a very friendly environment at work, and work from home is an opportunity for those with transportation issues.
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2.0
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minimal training
training did not properly prepare workers for job. very little support from supervisors to help workers increase sales to meet quotas. workers told to sell more but not advised on how to do it.
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3.0
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Alright
Our incentive was based on up selling the services the customer was getting. They would be on line with a customer representative prior to being transferred to my department. They would be under the impression that they were transferred to us to set up an installation appointment. The representative before my department would already try to up sell services. So a lot of times, customers would become angry a
And hang up and we'd lose the sale altogether. So upselling to all 3 services was few and far between
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1.0
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No just No ! Too much stress
Way to much stress to get money from people where Infocision takes most of the money donated. The pay is MINIMUM WAGE , yes minimum wage . No kidding.
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1.0
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Not a good place tonwork
Worst place ever No one helps you at all Management is horrible . Management doesn’t care about employees. Would not recommend anybody working for this company
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3.0
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cafe
nice work space and staff, work was easy and co-workers were more like family. Big events for staff and daily rewards and bonuses , everything to love about a job without uniform.
Pros
staff
Cons
breaks and insurance
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3.0
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Stressful
Communicators are rewarded for outbound sales but not so much with inbound calls. You can make up your hours you missed through the week, too. Vacation time after 6 months.
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2.0
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Only work for this company if you’re desperate
•Poor training
• Not enough supervisors around if you have questions

• Computer issues

• They play loud vulgar music

• Horrible pay

• Unpaid Bonus
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5.0
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Great job
Call center representative they were always bonuses to be made and points to earn managers were a little immature with staff but it was a friendly out going
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1.0
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Used to be a lot of fun. They (Mgmt) didn't like it
Very stressful job calling their only account NRA. You call and ask for a donation towards any cause that is going on politically. If your not such a good performer they don't treat you nice at all. If you are a good performer they treat you like God. I worked there for over 10 years and did pretty well. My attendance was impeccable as I was told. I left finally due to there being too much stress calling members that just donated a couple of weeks ago, they make us call them over and over. I had enough...
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1.0
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Stay away
Make you harass old people all day 80 and 90 years old .tell you to lie to people daily just for a sale keep away from this company leadership is very poor
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3.0
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competitive and great bonuses
they have great pay and bonuses and have a lot of potlucks for they employees, it competitive and you can win prizes for being at the top of the leader board. the small store inside of the lounge was a added bonus
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5.0
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co workers are great and supervisor are wonderful
been there since 2011, and i am wanting to relocate, I started in Mansfield and was able to relocate to Dayton, but now I am relocating again to Fla, and Infocision does not have a center down here
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2.0
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Misrepresentation in their Motto
I worked there for two years and was promised many various bonuses and the last time I was promised $60 but never gpt a single one. They list as being Customer Service but it is all Tele-Marketing. Not a trust worthy company to work for.
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Overall rating
3.1
Based on 1,024 reviews
5
211
4
239
3
239
2
144
1
191
Ratings by category
3.2
Work/Life Balance
3.0
Compensation/Benefits
2.8
Job Security/Advancement
3.0
Management
3.0
Culture
Diversity score
87
out of 100
Comparably
Diversity Score
TOP5%
In the Top 5% of similar size companies
The Comparably Diversity Score tracks how positively diverse employees rate their experience at InfoCision.