I'm new to the company, new to telemarketing, and new to working from home. The supervisors and trainers basically left us out to dry. The network had so many errors I could barely complete a call. There was little to no cohesion, and instead of preparing us for the job they pushed us through testing by giving us answers. I hope it gets better or I don't see myself working
I was very excited to work here but as I got into it, it was very different and more difficult than they show you in the training videos. And it's not an ideal job for someone (like me) who has a 1 year old constantly screaming in the background.
Work from home
Not enough money for the type and amount of work there is, not good for someone with anxiety and depression
Was told training would be 4-6 weeks. It was only 4 days. The day we were supposed to start taking calls they trained us on a totally different client than what we had already been trained on and put us on the phones that same day. They don’t have any portal simulators so you can’t practice what they are teaching you. Very unorganized! Constant changes without proper notice. Takes hours for tech support to call and help you with technical issues. If you have to log out and wait for tech support to call, you lose pay and have to make up those hours. Only take this job if you need quick cash flow.
This place really was awful! Supervisors and managers were no help with anything and were inconvenienced when you ask a question. Pay was low and bonuses were a slap in the face. The scripts you had to read were such lies I can’t even believe this place still operates. I don’t know how they have such a name in Akron but if I was running the university I would really consider distancing myself. Top level executive team could care less about you, your just another body in a chair. The son taking over was probably one of the worst things to happen. If it could even get worse! I never felt so degraded in my life!!! This place needs to close down and I am ashamed to have worked there for 10 years that I don’t even have them on my resume!
Mornings get $8.75hr plus commission and evening shift makes $10.00hr plus commision. Also it is a very friendly environment at work, and work from home is an opportunity for those with transportation issues.
Our incentive was based on up selling the services the customer was getting. They would be on line with a customer representative prior to being transferred to my department. They would be under the impression that they were transferred to us to set up an installation appointment. The representative before my department would already try to up sell services. So a lot of times, customers would become angry a
And hang up and we'd lose the sale altogether. So upselling to all 3 services was few and far between
Very stressful job calling their only account NRA. You call and ask for a donation towards any cause that is going on politically. If your not such a good performer they don't treat you nice at all. If you are a good performer they treat you like God. I worked there for over 10 years and did pretty well. My attendance was impeccable as I was told. I left finally due to there being too much stress calling members that just donated a couple of weeks ago, they make us call them over and over. I had enough...
they have great pay and bonuses and have a lot of potlucks for they employees, it competitive and you can win prizes for being at the top of the leader board. the small store inside of the lounge was a added bonus
I worked there for two years and was promised many various bonuses and the last time I was promised $60 but never gpt a single one. They list as being Customer Service but it is all Tele-Marketing. Not a trust worthy company to work for.