Inktel Employee Reviews

3.1
Overall rating
Based on 331 reviews
Ratings breakdown
575
466
379
245
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3.0
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Review
Customer Service Representative (Former Employee) –  Orlando, FLSeptember 13, 2018
The company lacks in management and can do better in regards to this. The pay can be better as well or at least have annual raises. As far as the job itself, it is easy going.
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1.0
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current employee
Customer Care representative/ Team Lead (Current Employee) –  Orlando, FLSeptember 6, 2018
One of the worst places to work. They pay you 10.00 and expect you to give them 25.00 worth of work. Management team is joke, they dont take responsibility for anyone actions
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2.0
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Stressful Work Environment
Customer Care Coordinator (Current Employee) –  Miramar, FLSeptember 5, 2018
Inktel is a call center job that forces employees to participate in high-stress situations with barely any benefits to working there.

There are little to no opportunities to grow within the company.

Time management is strict. Only two 10 minute breaks allowed, only a 30 minute lunch, and no sick days.

The best thing about working there are the people. You will meet some great employees that are eager to help you in any way that they can.

Management differs depending on the department but overall they are mediocre at best.
Pros
Friendly environment, convenient locations
Cons
Short breaks, No pay increase
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1.0
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Intel
Call Rep (Former Employee) –  Miami, FLSeptember 4, 2018
They do not care about their employees. They overwork you and don't pay you. They don't offer PTO until you have been there for a year, and even then they still give you a hard time to take it. The management is horrible they don't listen to you and or help you when help is needed.
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3.0
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A lot left to be desired.
SUPERVISOR (Former Employee) –  Miami Lakes FLSeptember 1, 2018
Talent pool is horrible. Caliber of agents is amongst the worst i've seen. Probably because most accounts are paid horribly.

Company is reactive vs proactive.

Just like any job, you meet some good people but upper management is clueless and out of touch.
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1.0
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CUSTOMER SERVICE REP (Former Employee) –  Orlando, FLAugust 29, 2018
Working at Inktel was a stressful position. Everyday you go to work and worry about losing your job because of outrageous performance levels you had to reach
Pros
none
Cons
everything
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5.0
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A Good Call Center
Team Lead, Walmart.com (Former Employee) –  Miami, FLAugust 28, 2018
Inktel Contact Center Solutions is an outsourced Call Center for a variety of companies and organizations. They tend to promote from within rather than bring in new people. They had multiple shifts and were somewhat flexible.
Pros
Promotes from within
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1.0
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Very miserable place to work.
Customer Service (Former Employee) –  Doral, FLAugust 28, 2018
There is no room for growth. They say they promote from within but do not. They hire outside, new faces with no knowledge of the brands and accounts. The compensation is very poor because most reps are required to be crosstrained. They look at it as, "A call is a call", but being cross trained requires one to learn alot and be forced to adapt to changing calls every minute. 40 calls a day about multiple accounts and companies for $10/hr is not fair in my opinion. They do not work with your schedule as far as school or kid care. You have to beg for time off for a family emergency. Overall, it's not a good job or choice. This place is only for kids out of highschool with no experience or people who are desperate for a paycheck.
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5.0
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Very productive and fun at time
Customer Service Rep (Former Employee) –  Miami Lakes, FLAugust 24, 2018
Working for inktel-direct was great to bad it was part-time at the moment I was there the company was great I loved working with wal-mart.Com online phone sorrowing fraud issue taking payment giving the customer what they ask for sending items.
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2.0
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I would recommend this job for retirees
Court Reporter (Former Employee) –  Tampa, FLAugust 20, 2018
Court Reporters wait around in reception area or lunchroom area all day for EUO's to happen. 80% of the time they're no shows. Your skills will diminish here since there is no writing on your steno machine. It's a very unprofessional environment. I worked there approximately six months and had five transcript orders, so there's no extra money there for court reporters. This job is for someone that's about to retire and wants to slow down and get a paycheck to wait around, not if you want to use your skill. I work part time now and make more money than that and can do other things during my day.
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5.0
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Cool Company
Call Center Quality Assurance Manager (Current Employee) –  Miami Lakes, FLAugust 15, 2018
Cool company to work for. Nice pay and nice environment. I wouldn't change the opportunity to change lives and be apart of a vision that I believe in wholeheartedly. They are an amazing staff!
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3.0
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Good job
Call Center Representative (Former Employee) –  Miami, FLAugust 15, 2018
Inktel had a lot of benefits, you would be able to meet new people and learn new things about computers and how to operate the phones correctly. The workers and managers are very nice and treats everyone like family.
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3.0
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My experience
Escalation Agent (Former Employee) –  FloridaAugust 13, 2018
Overall intel was a secure spice of income, team environment, support system, all the tools for success was there but the pay was not the best for cost of living.
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1.0
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worst company
Call Center Team Lead (Current Employee) –  Miami, FLAugust 10, 2018
They don't give you a raise, they use you, its just horrible. only good for high school students who have no bills. Inktel is so unorganized worst job, 1st call center most definitely last!
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3.0
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their an good company to work for
Escalations Manager/ Assistant trainer (Current Employee) –  Tamarac, FLAugust 7, 2018
great management team, low pay rate however sucks that they are closing the Walmart account, i loved working here but bills has to be paid, not enough money made here
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2.0
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Job, Not career
Contract Corporate Trainer (Former Employee) –  Miami, FLAugust 6, 2018
Inktel has great goals and aspires to do great things. The philosophy is good but people are needed to carry out those ideals and I just did not see very many willing or able during my time there. There is great apathy among management.
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1.0
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Unprofessional False Hopes Environment RUN
Admin/Customer Service (Former Employee) –  Orlando, FLJuly 25, 2018
Waste of time with his fine establishment of a dump due to inexperience people being hired as Managers/Supervisors. Treat you good t first and then would throw you under the bus and run you over. Good Luck to all
Pros
They have tissue in bathroom
Cons
Going nowhere fast
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4.0
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Inktel is place to get your feet wet in a working environment
Goodyear Call Agent/Tire Expert (Current Employee) –  Miami Lakes, FLJuly 11, 2018
Inktel is a working environment for those who are looking to stay complacent and mediocre. You get to meet and work with people of different backgrounds.
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3.0
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Easy job for college students
Quality Assurance Analyst (Former Employee) –  Miami, FLJuly 10, 2018
I learned a lot working for this establishment. I matured a lot. There is a lot of favoritism. Great for someone who is fresh out of school with no real bills.
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5.0
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Interesting place with interesting people
Customer Service Agent (Former Employee) –  Miami Lakes, FLJuly 6, 2018
Inktel was an interesting place with interesting people. If you are looking for a challenging job with tons of opportunities, this is the place for you.
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