I left the company being in the top 5% of all the reps. My issue was not the money or pay structure. My issue was how little management cares about patient feedback via sales reps. The company doesn’t spend enough money on R&D and the product is not dependable. Always breaks and on top of that the customer service is horrible. Inogen really does take advantage of the sick and elderly patients it’s a shame. I could no longer work here because the company is severely unethical and extremely bias when it comes to staff favoritism. You’re seriously better off elsewhere don’t waste your time.
Great coworkers, casual dress
Unethical business practices, management has no idea what’s going on nor do they care to hear about it
This company sounds like the "be all" of positions----Inogen speaks a huge game but that doesn't pan out after time. The management is poor to say the least...they have no medical sales experience in what we sell and the Medicare and Insurance programs are not taught very clearly and most Rep's struggle. This company is too worried on hiring hundreds of Sales Reps to make the company numbers and pump up the company stock prices....Lord forbid, a Sales Rep has a slow or bad month, the Rep will "never"catch up to goals and their job will be in severe jeopardy. The finance company in use "never" approves the financing programs leaving Sales Rep's with "no sale" and struggles to obtain their monthly sales numbers...The managers are constantly putting Sales Rep's on Sales Performance Probation Review (Super Micro-Management) programs because the sales goals are too lofty and only about 10 % of the team each month obtain sales goal with teams of 30 to 50 Sales Rep's. The "very best" part of the position is working with the patients and the "very worst" is not enough restroom facilities and they are filthy....NOT A CAREER CHOICE....no advancement what-so-ever and career longevity will be 6 months or less if you are "NOT" in the click or a "Chosen One"....constant resignations and terminations. GOOD LUCK....if you choose Inogen. FYI, only 30% of my sales training class is still employed at Inogen only after 6 months!
Great Work versus Life Balance (no forced hours or over-time)
Management, untouchable monthly goals, no sales support
Started off great and quickly hit a pitfall that continued getting worse.
Direct to Patient Sales Representative (Current Employee) – Richardson, TX – October 30, 2018
When I first started, things were great. Leads were coming in very often and the phone would ring every 15 minutes with a hot/warm lead. Between issues with call centers, to customer care calls coming to sales reps due to lacking call centers, to recruiting new paramount individuals that ultimately tried to reinvent the wheel and shook things up so bad with a commerical that ultimately failed, changes in lead distribution so that almost 60-70% of the sales floor was on a performance improvement plan, micromanaging ridiculous talk times when we could never get any warm leads to work. Not to mention, with the excessive lack of leads, they continue to hire more reps almost once every 2 months. The company is in a declination that is soon to implode if things do not change very quickly.
roughly 500 working in Cleveland phone rooms , majority of leads are old recycled ones.
Sales (Current Employee) – Brooklyn, OH – October 28, 2018
All in all a good place to work. However the recent hire of 150 people to work in phone rooms, and the lead base decreasing is a unresolved problem, Expect to make 100 calls a day, 90% having been called in excess of 20 times. Many leads recycled from 2014 up to now. Way too many employees for the amount of leads. Add to the smaller lead pool the fact that if you do not reach the quota you will be fired. Little training for sales, most training provided is how to operate in the software that they use and be complaint. Some of the floor managers are great some are not so great. Every thing else about the company is great. Good insurance for employees, contests daily to sell. friendly atmosphere. Its all about sell, which is good if you can get enough of the distributed leads
great benefits and pay if you can get the leads to sell
Have been hiring too many people, the leads don't support.
Inside sales has transformed from being a customer centric focus to a call center mentality. Inogen has over-hired and underperformed in it's marketing recently which is limiting sales leads. Still a good job for anyone new to sales but not for those already accomplished as there are limits to your control over your performance. It is a relaxed office atmosphere with little stress but all are expected to perform 100% as it should be. This is not a place for slackers.
relaxed atmosphere, wonderful people
low base salary, continually changing strategy, hourly so you are limited to 40 hrs of selling time
Inside Medical Sales Rep (Former Employee) – Brooklyn, OH – October 9, 2018
Was given a Final Written warning for tardiness which I accept. Although trainer made it clear that if we was going to be tardy to inform him immediatly. Made changes and was still terminated for forgetting to clock out for the day. Every one time was adjusted at the end of the work week. So why am I being reprimanded for something that was an honest human mistake.
Free Coffee, Access to snack shop, Some of employees are helpful
Clear communication, New Sales Manager know nothing about Sales
I felt like chattel-- def. 1)tangible property 2) a slave
CSR - Customer Service Representative (Former Employee) – Santa Barbara, CA – September 5, 2018
After coming onboard as a temporary employee and exceeding every expectation in my CSR role for 3.5 months.... the company released me THE VERY WEEK my review was to take place to become permanent...AND THEN had the nerve to ask me back the following month at the lower pay rate. I was warned by fellow employees, but had never before felt disregarded by a faceless corporation. I got the impression that the people with tenure were happy working there, and my immediate manager(who was great)said my contract was dropped for their quarterly report's bottom line and that he was not included or happy about the decision...but I really felt devalued.
This position is HIGHLY STRESSFUL inherently, as it is on the front lines, dealing directly with patients who lack proper O2 concentrations in their blood and brains, or their closest loved ones who are desperately seeking their comfort and ability to breathe through Inogen's equipment.
friendly co-workers; clean/safe work environment; great products
Run the opposite way from this company. Management will find a way to fire you if they feel like it. This company is very unethical and they do everything they can to try to get over on senior citizens by harrasing them to buy this portable oxygen concentrator for $3000 to $5000 and most of these people see the crooked advertisement saying the machune is covered by Medicare. They don't tell people that their product malfunctions from normal static electricity and it's not covered under the warranty. This is by far the last place to look for long term employment.
Medical Device Sales (Current Employee) – Richardson, TX – August 12, 2018
Making out bound calls to old leads that have been contacted at least 10 times. Inbound calls range 3 to 5 per day with one possible to close. Commission is based on point system that puts you into higher tiers. The higher the points up and above target amount better commission. With low inbound calls, very hard to hit target goal.
Not enough patients to make needed points for tier level commission
We work as a family at Inogen. Every department communicates with each other to better service our customers and patients. Management allows you to be flexible with time off. The hardest part of the job is learning about the equipment and procedures. The most enjoyable part is being able to resolve patient equipment and account issues.
Medical Sales Representative (Former Employee) – Brooklyn, OH – March 19, 2018
This is the worst management team I have ever worked for. If you’re lucky enough to be a “chosen one” you can do well, because everything is handed to you. Although, this is based on management liking you socially, not professionally. If you’re not a “chosen one”, you’re job is threatened weekly even if you’re doing well at it. The company culture is a revolving door and the executives seem fine with that. Low turnover is preeched but not followed through on. Way too much stress for the pay. If you can live of 40-50k you’ll be okay, except constant threats and stress that comes with it.
There was a Time there where i did not feel apart of the team. i was with i was really, trying hard to be sucessful and, i was not allowed the time to be there and work on my problems to be sucessful. I really, did like the job! and wanted to do well!