the manager at the time wasnt good at all, but ive heard it hasnt really improved very well in that department either. I liked most of my cowoekers. the hours could clash with school and other things since they stay open until 3 am but if youre a night person it wont bother you
I absolutely loved this job. The environment was easy to get accustomed to, the employees were all friendly and showed me the ropes with no hesitation. The customers were the best part of my day, seeing the joy on someone's face when they walk in and smell the fresh cookies is simply he best feeling.
Delivery Driver (Former Employee) – Tuscaloosa, AL – October 7, 2018
All you literally do at Insomnia Cookies as a Driver is deliver the cookies and fold boxes. The insiders handle all of the dirty work such as baking cookies, helping customers, preparing delivery orders, cleaning duties, etc. It's a very chill job. If there are enough boxes and there are no deliveries, you get to sit down and be bored.
If you are only after a paycheck, this is a good job for you. The money is really good if you work full-time, roughly $350 to $500 a week. You are paid weekly. But unlike many delivery places, you are not paid daily as everything goes on your weekly check (and taxed, of course). The very few cash tips that you get, you bring home that night, but it's only a small amount. Many customers pay with credit cards or school cash. However, if you are looking for more than a paycheck, such as benefits or what have you, forget about it. No paid vacations, no paid leave, no medical/dental/vision, nothing. Dead end.
You'll get tipped on 80% of your deliveries. Pretty good if you ask me. Unlike many other delivery places where it's hit and miss, depending on your timing.
Of course, there will be the usual wear and tear on your car. And what's frustrating sometimes is that you'll get a wrong number or a wrong address and have to bring the order back, only for Customer Service to acquire the correct information and you get sent back out there. Sometimes customers lie to get free cookies, which Customer Service makes you go back there.
I would recommend the job to a person that is looking for some good spending money. But many co-workers have secondmore... jobs or school, so this either pays for school or is just another source of income. This is nobody's sole source of income.less
Easy job, only two things to do - deliver cookies and fold boxes, good pay, free cookie and water every shift, paid weekly, co-workers and management were OK for the most part.
Wear and tear on your car, no cash in hand at the end of the night other than cash tips, which are minimal, customer service believes everything they hear with you getting sent back on a delivery, zero benefits, of course.
General Manager (Former Employee) – Western United States – September 24, 2018
If you want to be micro managed, work for incompetent people insomnia is for you. Did I mention they pay nothing towards healthcare. Pay is horrible, they are really cheap when it comes to in store employees.
Store Manager (Current Employee) – Richmond, VA – September 20, 2018
I absolutely love my job. My employees are great. The company really takes care of you. It’s not a difficult job, and it’s a fun place to be. We get busy at night, but it’s always exciting when business picks up. Lots of interesting people come in. Since we are located on a college campus, it’s great to talk to the students and professors. Would highly recommend working for Insomnia Cookies
Assistant store manager (Current Employee) – Cleveland, OH – August 24, 2018
Working here is very much like working for a bar but without any of the benefits of restaurant life and a lot less pay. Open until at least 3 am every day and dealing with drunks all night make for a long shift. Staff also seems to be able to do whatever they want without consequence as my Manager has attempted to fire 3 people who needed to go in order to help the store and all 3 were overturned by the Director of operations.
Baker (Former Employee) – Greensboro, NC – July 26, 2018
To quote my trainer, "it's just cookie," however, this attitude, although true, can be really annoying if everyone working isn't on the same level of "lax" versus work. I found myself picking up the slack of others due to this attitude.
One free cookie per shift
You won't get good hours unless you're a shift leader, and come Summer time your hours will be almost non-existent
Shift Lead/ Baker (Former Employee) – New York, NY – July 19, 2018
While working at Insomnia Cookies i grew to love working with customer service. i myself am a very down to earth person and my location was great for me because it was in the heart of a whole bunch of colleges and bars. so i had a lot of easy nights working there. they worked really well with my schedule as a student and working a whole other job as well. My managers were great i had some awesome coworkers too. the only thing that i wasn't so crazy about was not knowing my big bosses. i didn't like that we never met him. other than that this job was one of my most favorites.
Delivery Driver (Former Employee) – New Haven, CT – July 18, 2018
My manager was excellent, but they didn’t pay the drivers enough. Even with tips the wear and tear on my car out weighed what I was paid. I enjoyed my experience and it was very laid back, but overall I needed something that I could do full time that would compensate me properly.
Shift Leader (Former Employee) – Evanston, IL – July 16, 2018
It's like anywhere else you work in terms of food. Get cool with the manager and you're good. Whether you enjoy working with your coworkers doesn't matter because you work alone throughout the shift which is nice.
Meant for college students, little chance to advance
Shift Leader (Former Employee) – Chapel Hill, NC – July 5, 2018
If you want a company to grow with, Insomnia is great to teach you the basics, but not willing to invest in its' current employees. They would rather offer a $2000 sign on bonus for a general manager than to promote a qualified employee. Perfect for someone who has never had a job, or a college student trying to get a few extra bucks.