Low pay, decent benefits, friendly people
Commercial Project Specialist (Former Employee) – Buffalo, NY – July 20, 2017
I spent years at this company, because I was able to reach a position off of the call center floor. However, most positions are call-center reps dealing with often irate customers all day long, which takes a toll on the soul. There's a lot of turnover in those jobs because of it. It's certainly possible to advance - the company likes to promote internally. Pay is on the low side for most, but there are benefits (health, vision, dental, 401k, automatic term life insurance, tuition assistance for work-related fields of study, etc.), and the HR team does make an effort to create some esprit de corps - ice cream socials, boat cruises, company outings, and the like. It's a medium-sized company, but small enough that you can get to know the CEO on a first-name basis.
If you don't like being monitored, the main office will not be a good fit for you. Phone calls are recorded, your login, logout, break, and hold times are tracked, your onscreen computer activity can be recorded, and there are several surveillance cameras inside as well as outside the office.
Management has a face; decent benefits; fairly casual dress code
Low pay; sudden organizational and procedural changes sometimes happen, without warning or input from first-line employees