Institute for Healthcare Improvement Employee Reviews

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4.0
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Flexible, inspiring work environment, growing pains nonwithstanding
Project Coordinator (Former Employee) –  Cambridge, MAMay 22, 2018
IHI really cares about its work and its people: great company culture, an inspiring mission, and incredibly high-quality work. The people who work here really make IHI stand out, including a fantastic management team who takes time to personally connect with and support all employees.

Professional development is supported and encouraged by IHI but I found that personal connections are required to increase one's responsibility within the organization at a pace comparable with other organizations, or to secure a role on more dynamic projects with potential for career growth. IHI suffers from some growing pains including the lack of a concrete development and advancement track for internal candidates. Overall IHI is a wonderful place to work as long as one advocates consistently for one's own career advancement.
Pros
Work-life balance, coworkers, quality of work, benefits
Cons
Professional advancement, volume of work
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4.0
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Dedicated to the Mission
Coordinator (Current Employee) –  Boston, MAApril 5, 2018
I love how the staff are dedicated to the mission. The company is forever trying to improve their processes. The teams are well integrated. The company is located in a great area and it is easy to get to.
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2.0
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3 Management Types: Distracted, Passive or Toxic
N/A (Former Employee) –  MassachusettsApril 3, 2018
The leadership team here has sadly become a IHI’s biggest problem. Each senior exec’s management style looks to me like one of these 3 types: distracted, passive or toxic. With a group made up of these types you can guess which personality type ends up driving the organization. Toxic. The distractedness and the passiveness of the rest of the leadership team has allowed the toxicity to eat away at the culture and functioning of the whole company.

Over the years one particular senior exec has grasped authority over many things where she has no experience or capacity. She also actively works against the culture that the organization preaches. Constant blaming, mocking company efforts on Joy in work, Equity and even the basic ideas of quality improvement that are supposed to be central. People working under her are discouraged from participating in company events on these topics, or even just taking lunch away from their desks. So it’s no surprise that there is almost 100% turnover in the departments she oversees (Finance & IT).

IT overhaul (100% turnover again) complete catastrophe resulting in wasted money, increasing inefficiency and huge frustration across the company. The more influence certain executives have over IHI, the more it loses its way. Nobody seems to care enough to stand up to them or take any action. Or could be they are afraid of wrath being directed against them too.
Pros
Many nice people, good benefits
Cons
Toxic culture eating away at company
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4.0
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Great place to work
Project Manager (Former Employee) –  Cambridge, MAJuly 22, 2017
Loved working at IHI. It was a supportive place that welcomed creativity and took pride in cultivating a positive environment. This is an innovative company that cares about their employees and customers.
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5.0
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A wonderful place to work, they give you the ability to progress within the company and challenge yourself in whatever way you choose.
Marketing and Communications Intern (Former Employee) –  Cambridge, MAMay 23, 2017
I was an intern there for 6 months and then I continued working there for the next year part-time, I was able to learn so much in a short time while also gaining invaluable skills.
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4.0
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Small organization where your voice is heard
Project Assistant Intern (Former Employee) –  Boston, MAApril 4, 2013
Small organization where your voice is heard. Great group of people to work with
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Overall rating

4.0
Based on 7 reviews
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3.7Work/Life Balance
3.7Compensation/Benefits
3.6Job Security/Advancement
3.9Management
3.9Culture

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