Took over a month and multiple interviews to be hired, then 6 days over two weeks of training and I passed every quiz (open book although I didn't take advantage), with a score over 90%. We lost 13 from start of training to finish.
Point being it was a lot of trouble for me and expense for them to get us working on the phone.
Actually I liked the job. My manager said that I was closing sales and sounded just like they wanted, asking all the right questions, following the script, the only worm in the ointment was that my capture rate was too low. Capture is getting the callers name, address, email, phone#, and kids info to make it possible for unlimited follow up.
To make a long story short, I was given only 5 days on the phone and cut loose after the 1st call on the 6th, because my capture rate was just 50%, although I brought it up from 42% the previous day. So if thinking about working here just keep in mind that every day could be your last, depending on how management feels when they wake up that day.
Relatively easy job, helping people help their kids
You can be fired at any minute