Insulet Corporation Employee Reviews

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Insulet
Senior Operations Analyst (Former Employee) –  Billerica, MAMarch 23, 2018
A typical day at work consisted of multi-tasking multiple projects with various deadlines. Very little support was given if help was needed. Management was concerned with deliverables, as they should, but it was at the expense of the employee performing the duties. Pressure was insurmountable to deliver and the result needed to be perfect. Anything less than perfection was not tolerated.

Health and well being was emphasized as long as it didn't interfere with "continuous improvement". Continuous improvement was the term used as a guise to expect more from an employee on a ongoing basis. Praise and accolades were fleeting and employees feel like a cog in the machine. There was very little time to regroup or ask for help. Any person or group that could help was under the same pressure you were.
On top of a broken culture, the commute was a intolerable and varied by up to 1-3 hours on any given day.
Weather related travel restrictions were a company guideline. It was encouraged that you work from home during inclement weather. Not all departments subscribed to the corporate guidelines.
Pros
Salary and benefits
Cons
Work culture, workload, incapable management, absence of training
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3.0
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OmniPod great product for People with Diabeties
Senior Reimbursement Specialist (Former Employee) –  Billerica, MAApril 10, 2018
the product is terrific, very poor management . recently lots of changes in past 2 years were patients were first priority but has become more number orientated. lots of temps not adequate trainining.
Pros
benefits, work from home
Cons
too much favoritism, too much workload for 8 hr day
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5.0
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Productive and fun place to work for , they even have a gym.
Customer Care Specialist (Former Employee) –  Billerica, MANovember 7, 2018
Isulet is a fast growing company that utilizes people of all types of culture. Lots of temps at times. A typical day at work consisted of multi-tasking multiple projects with various deadlines, placing outbound /inbound calls, answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner, or working closely with Insurance Carriers, . I learnt a lot about diabetes and how to care for it, specially from customers! it help me to be more companionate about peoples health conditions. The most enjoyable part of the job was making sure that my customers had an easier way to received their medication and knowing that they had some sort of freedom like being able to swim, run and to al kinds of activities that they couldn't do.
Pros
Work from home, free lunch, fun activities free coffe and tea.
Cons
incapable management at times, absence of training at times
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2.0
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Don’t judge a book by its cover
Employee (Current Employee) –  Billerica, MAFebruary 2, 2018
From the outside, everything looks great. Good benefits, fantastic product, etc. The inside workings of the company however are broken. Too many people hired too quickly without true need. The management is cut-throat. No real career growth unless your in with the crowd. Company culture is quickly fading.
Pros
Good product
Cons
Company culture is diminishing
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Please don't apply through the agency. They are terrible
REIMBURSEMENT SPECIALIST (Current Employee) –  Billerica, MAMarch 21, 2018
i was here for over a year and nothing was ever good enough. The company hires people as temps to do the same jobs as people who are permanent, but don't receive any benefits and are under paid.
Pros
They have good food and you get your own cubicle
Cons
mangement is never on the same page, not flexible, and temps don't bonus.
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3.0
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Growing company
Sr. Category Manager, Indirect (Current Employee) –  Billerica, MAJuly 17, 2018
Isulet is an extremely fast growing company that utilizes a lot of interns and coops to get work done. Promotions from within are rare whereas the preference is to hire from the outside. The avg. employment is less than 2 yrs. Lots of temps and turnover. Work-life balance is not promoted.
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5.0
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great place to work
Electrical Engineer Intern (Current Employee) –  Billerica, MASeptember 30, 2018
It was very casual, but I found the interviewers to be extreme sticklers and very old fashioned, which just wasn't my style. but I had a great impression on the working with the CEO electronic group, . If offered a position, I would have accepted. I think it may be an alright place for someone willing work for R&D.
Most questions were about my resume.
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3.0
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n/a
Customer Care Specialist (Former Employee) –  Billerica, MANovember 13, 2018
This role and work environment was not for me. The company was a fast growing company and had changed direction too frequently to keep up with the high demands. Department could not keep an adequate work flow to please clients. Drastic and rapid changes made it difficult to get clear expectations of what was expected.
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3.0
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Hired incompetent managers from outside the organization
Territory Manager (Former Employee) –  Bedford, MAJuly 18, 2018
Free to set schedule and routing.
Learned disease state and competition.
Management=incomptetent
Culture with colleagues was excellent
Hardest part: Had very little insurance coverage for products we sold
Enjoyable: Changing someone's life
Pros
satisfaction helping patinet customers
Cons
Management
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4.0
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Great product challenging work life balance
Sales Associate (Former Employee) –  MinnesotaMay 17, 2018
Great product . Company has a bright future, but limited advancement opportunities and poor work life balance for clinical staff. Expectations vary depending on location and manager.
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2.0
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Not fun anymore.
QA Tech Specialist (Former Employee) –  Billerica, MAAugust 13, 2018
Old management form the last 3 years do not care about their employee. They had a bad manager in the complaints lab that promotes that you of behavior and chased all good employee out the door. He is no longer there.
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Stressful political typed of environment
Any (Former Employee) –  Billerica, MA 01821October 10, 2017
The past 2.5 years with the change of management had brought the company morale downward. Management was allowed to belittle and curse at their employees. Extreme micromanaging environment even after work hours.
Pros
Benefits
Cons
Managment
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Insulet has a divine product for type 1 diabetics
Customer Service Representative (Current Employee) –  Billerica, MAAugust 2, 2017
Provided patients with insurance benefits. Requested Prior Authorizations from insurance companies when necessary.
Confirmed active coverage on passport
Pros
Assisting patient receive diabetic supplies
Cons
Management
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1.0
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Outstanding Product, Clueless Management
Inside Sales (Current Employee) –  Billerica, MAJanuary 16, 2018
The OmniPod Insulin Management system is an outstanding product. The work is rewarding because you are helping patients each day. Unfortunately, the culture of the company is trending in a very negative direction.

The trend has been to eliminate certain roles and positions, add it to the daily work load of existing sales reps and then down the road decide more reps are necessary to carry out the various tasks. With recent company growth, management appears to be more interested in how many inexperienced, poorly trained bodies they can put into chairs at the expense of their most senior, experienced reps..

Daily work load is more than most can successfully carry out in 8 hours and management recently did away with all overtime. No clear cut path for promotion within the inside sales team. Quarterly quotas are extremely high and there is constant pressure to exceed the numbers. Significant pay gap between inside and outside reps with inside reps doing more and more work.. Hopefully leadership will recognize past mistakes and not continue to repeat them before experienced reps leave.
Pros
Great product, truly life-changing for patients
Cons
Inadequate training, increased work load, no path for advancement
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4.0
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fast paced, exciting new technology
Territory Manager (Former Employee) –  Bedford, MAMay 3, 2017
Great start up company with exciting new technology. Good compensation, benefits. Infrastructure was rough at inception; I'm sure it has improved. Thank you
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4.0
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Friendly and relaxing environment
Receptionist (Former Employee) –  Orlando, FLApril 1, 2018
Management very flexible and friendly
Hardest a lot of data entry at times and updating old files into new software
Best thing that there was not rush or pressure
Pros
environement coworkers were the best
Cons
short breaks and lots of work
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3.0
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Small growing company with potential
Cashier / Billing Coordinator (Former Employee) –  Bedford, MAMay 29, 2012
Company and position is a challenging one. As a small biotechnical manufacturing company which incorporates three business cultures. Engineering, Sales/marketing, and finance/accounting/billing. The billing staff has to have solid knowledge of the profession, training is not comprehensive as in other environments. One must have the experience to start off feet on the ground and runing as it were. Must know the business very well from prior experience. Difficult aspects of the position are the levels of communication which does not exist between senior management and staff, more or less a need to know basis apply's here. Positive aspects are very resonable salary and very good health insurance. But job growth does not exist for the billing staff, company is simply not large enough to offer this. Enjoyable aspects are the bonus payments that may come from tiime to time. But can be a very difficult place to work unless one is a engineering professional or sales / marketing professional. A place to start your billing experience, but not a good long term place of employment.
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5.0
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good place to work however
Customer Care Specialist (Former Employee) –  Billerica, MAMarch 28, 2018
good place to work however the customer care department is over worked and understaffed
management is hard to chase down for answers to procedural questions, micro management for the day to day ops but when a new policy comes down management has no idea how to react
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5.0
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outstanding product and company that does a lot for their employees
distribution clerk (Current Employee) –  14 progress rd in Billerica, Ma 01821March 3, 2016
fast pace and fastest growing company in the field of diabetes. a real great product design that enables a diabetic to wear the product and receive insulin as needed without the use of needles or tubing. great benefits , good pay and outstanding medical coverage.i get up to 6 weeks vacation a year and can carry over 80 hrs from year to year. yearly bonuses of $1000+ and yearly raises up to 3.5%. great company to work for , they really take care of their people and are willing to work with them in special circumstantial situations . the only draw back is its located in Billerica, Ma. very long drive everyday
Pros
job security/401k with match/self selling product
Cons
none
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2.0
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Management issues.
Administrator (Current Employee) –  Billerica, MAJuly 15, 2015
Nice building and people. Growing company. Management issues. Hardest part of the job is keeping it. Good salary, benefits, etc.
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Overall rating

3.2
Based on 71 reviews
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