Operation Research Analyst (Former Employee) – New York, NY – May 27, 2018
The company was in transition and workers were laid off including me, so I was not there long enough after the development to assess the changes of the new company. It is my opinion that management and the workplace culture changed which is expected with any company take over.
Good place to work, they need to revisit priorities.
Senior IT Engineer (Former Employee) – Atlanta, GA – April 4, 2018
I legitimately enjoy working for ICE. Without getting too into details, the bait-and-switch with the stock options getting removed this year was just not cool - especially considering the salary/bonus was not raised to match the loss.
Great culture, Real impact, Top of the line people
Manager (Current Employee) – Atlanta, GA – March 24, 2018
As the company has matured, the cost-cutting has become more aggressive. While one is unlikely to ever find an organization with a more talented workforce, it comes with many costs.
The constant threat of being fired, the recent elimination of stock grants so most employees took a massive pay cut, long hours, zero work-life balance, but aside from that you get free coffee and soda. Senior people are being cleared out for no reason other than to hire junior people at below market rates and undercut salaries.
It's a crucible, not for the faint of heart. The starting salary is attractive, but the longer one works there, the worse it is for the advancement of your career. Most of the managers exhibit blatant favoritism and discrimination in project assignments and thus promotions, so if you're not in the favored group, you have zero chance of advancement.
Good starting pay
No work life balance, long hours, big brother treatment of employees
Senior Gemstone Developer (Former Employee) – Atlanta, GA – March 13, 2018
Very rewarding and fast paced. A typical day at work would include scrum session, meetings with management, product managers, project managers, QA, other development teams, design sessions, code reviews and coding.
No job advancement, poor management, no life outside of work
Data Analyst (Current Employee) – New York, NY – February 20, 2018
Working for ICE is horrible. They constantly buy new companies and then consolidate, which ends up leading to a ton of layoffs. They offer no job advancement, just lateral movement within the company, which isn't very easy since most managers will try to stop you from leaving their team. Most managers and directors have no clue what they're doing and just have their employees do all the work for them and take all the credit. The company is poorly run and they don't compensate much, but expect you to work way more than youre paid to do. You also only start with 10 vacation days per year until youve veen with them for 5 years.
Remote working not supported. Competitive pay and benefits. High pressure at times.
Project Manager, ICE Data Services (Former Employee) – Chicago, IL – February 1, 2018
Company promotes traditional work environment - no work from home, 8 to 5 work day, etc. You will have the opportunity to really learn many aspects of the financial trading/clearing/direct market access business. Management styles vary considerably from team to team. Benefits (health, dental, vision, PTO, etc.) are typical for the industry and comparable to other technology firms.
Worked with a lot of really good people. Free snacks and coffee.
Inflexible working environment. High stress at times.
Operations Support Analyst (Current Employee) – Atlanta, GA – September 23, 2017
Intercontinential Exchange as a whole company is a great place to work. The benefits are good. The particular department I worked in is not team oriented whatsoever and management tends to discuss the performance of others, to other employees, which I find is highly unprofessional. There is no goal for the department as a whole and the environment can to be a bit tense, due to the lack of communication.
Sr. Operations Support Analyst (Former Employee) – Atlanta, GA – September 5, 2017
Nothing really negative to say about ICE, my criticisms are probably more related to position I was in.
Systems Operations is a highly stressful, very fast paced, thankless part of the company. Think level 2 help desk, system administration, and project managent all rolled into one without the 2 additional paychecks. If something breaks, you're the first to be blamed, the only one to fix it and you still have to ask permission to do anything. There is an initial hurdle for less technically experienced persons to perform the duties of the job well but after 6 months, you will have mastered the art. You will be bored after that unless you just want a job that doesn't require you to learn anything new. In fact, Ops is in a constant state of change to automate and "dumb" down procedures and tools in order to eliminate the human errors that occur.
Schedules were akin to working in a restaurant. Shifts, weekend work, and for some, phone calls at any hour of the day/night. My particular department's schedule was similar to throwing a dart every 2 weeks to determine who was working when. Other Ops depts had more reasonable schedules planned out.
Management was always available and knowledgeable about their respective departments.
No remote work (with obvious exceptions if you're on call). Company policy.
Nicely remodeled office. Subsidized cafe with good healthy food. Cubicle farm, lots of them empty. $600 office chairs for all but extremely uncomfortable. Dr advised me to replace but that's against company policy.
ICE promotes from within butmore... depending on your career path, there might not be opportunities.
Overall, a positive experience but just like any place, it has it's negatives.less
Lack of career mobility and depressing job culture
Product Delivery Specialist (Current Employee) – Bedford, MA – August 29, 2017
People tend to drag themselves to work and are unwilling to sacrifice for others. Seems like every man for themselves. There is little to no promotion and the company seems to do the bare minimum for employees. The products and business are interesting though.
Director of Market Supervision (Former Employee) – New York, NY – July 24, 2017
A typical day started with the opening of the markets. Would handled customer service inquiries. Create and review trading reports. Settle the markets. Learned computers, electronic trading systems, and rules of commodity trading. The management was very smart and proactive. The hardest part was dealing with computer issues. The enjoyable part was the fast pace of the industry and people I worked with.
the ability to team the team, aggressive company, pay and benefits
dealing with traders who tried to read the rules to their benefits
Administrative Assistant Temp (Former Employee) – Atlanta, GA – May 3, 2017
Work with this company through a temp agency. But the full-time employees were very nice and well grounded in the company and very insightful when it came to becoming successful in my time working with the company
Armed Security Officer II (Current Employee) – Atlanta, GA – April 24, 2017
The facility and the people are great. Fun to work with and a generally fun atmosphere. Pay should be a bit higher and the turnover rate is high. Overall, it's a good place to work but just have to be mindful of some people.