Great work done on a global scale. Good people who truly believe in what they do.
International SOS is a firm that is terrified of change. They will start large internal change projects without fully funding them, or getting leadership commitment. When the initiative invariably falters there is a mad scramble at the GM and AGM level to run of cover and find someone... ANY one else to blame.
The core problem with International SOS is that no one wants to be accountable for anything,
They all want to say they are responsible for things, and they create massive nonsensical titles to show how important they are. If people at the GM level spent half as much time doing their their jobs as they do avoiding taking ownership of their jobs, the firm would be a far different and better place.
Scapegoating is in the core DNA of the firm's culture. Process consistency is non existent and if there is s global process it wont apply in areas where "certain individuals" with close relationships to the firms founders simply don't want to do it.
Advice to Management
International SOS has had it's head stuck up it's own backside for so long, that it has gotten used to the sensation, and now believes it's supposed to be that way. You need to seriously invest in systems infrastructure and start asking a lot of your mangers at the GM level what is it that they actually DO all day? The answer right now, is clearly , not much....
Global work, Good people (mostly)
Management at AGM and GM level is beyond awful.